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oroper
Patriots Rule
join:2004-06-01
Beverly, MA
| Re: I know how they can improve their image... said by Count Hogula3  :
Knock off with the 24-7 price increases and knock off the 30% how dare I not have CATV if I want HSI penalty.
Amen to that | |
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wolfox
Gentle Wolfox
join:2002-11-27
Fayetteville, AR
| Talking with a friend of mine, and her woes with Comcast...
The best way that they could improve their image was to roll a truck and replace the cable run to her apartment in the DC area. She is an HSI and TV services subscriber - neither seem to work terribly well for her at intermittent times.
Which brings up another point:
No matter *what* kind of service company your run, it is simply not service at all if there is reluctance to resolve problems. Let alone having willing and competent customer support at the end of your 800 number call center. ;>
At least give your customers the illusion of the above, and you will go farther. *snicker*
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Nothwest Arkansas' ONLY all Techno Radio Webcast, powered by SBC DSL! | |
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| | rip_sketches
join:2002-05-25
Dallas, GA
 ·AT&T Southeast
| Re: I know how they can improve their image... My belief is that customer service is going the way of the horse and buggy. I cannot call one company i do business with and expect a reasonable experience on the first try and many times 4th or 5th try if i have a problem anymore. And my example is not the only problem i have ever had either.
I don't know what a company has to do to proclaim "Customer Satisfaction", but i would guess its just paying the ad department to insert it into the ads and hope no one notices how bad their service is when customers do call.
I am happy with DirecTV and have been for 5 years now. When I moved last year i thought about switching over to cable for the cable tv & internet (can't get cheap DSL, new home is 15k+ ft from CO). But instead of sending someone out to my house, they just always call me back telling me "Sorry, we don't serve your area" when every house around mine has cable running to it. Then they follow it up with "OK?", and as soon as i acknowledge what the person on the phone says, they hang up. It's infuriating! And puts me off of even wanting to try to call them back again for awhile. | |
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bob000001
join:2004-02-20
Bellingham, WA
|  I am so tired of "Staged Reality" programs!
Most of these programs suck, the network stay with them because they are cheap to produce and people get off on watching other people suffer.
I for one am proud to say I have NEVER watch even one single episode of Survivor!
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Start a man a fire and he will be warm for one night. Start a man on fire and he will be warm for the rest of his life. | |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
| Re: I am so tired of "Staged Reality" programs! said by bob000001 :
I for one am proud to say I have NEVER watch even one single episode of Survivor!
LOL... I was so disappointed with the idea of that show when I realized that they all actually survive. Just about all of the contestants on those kinds of shows are nothing more than backstabbing lowlifes which the world would be a better place without.
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www.swiftvets.com
9/11 was the best thing to happen to Michael Moore
Win another one for the Gipper! Bush/Cheney 2004 | |
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Jason Levine
Premium
join:2001-07-13
Albany, NY
| How will it end? quote:
"We need to see over the next three or four spots how things are going before we figure out how to wrap it up," Lang said.
Translation: If, after a few ads, it's clear that the guy's going to stick with DirecTV, they'll find some way to end the campaign in a pro-cable way without releasing his final decision. However, if he decides to go with cable, there will be a nice big ad showcasing the decision.
I wonder what type of pressure (either way) his boss placed on him to make the "right" decision.
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-Jason Levine
http://www.jasons-toolbox.com/
http://www.PCQandA.com/
http://www.urateit.com/ | |
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JPuppy
Java Heathen
Premium
join:2002-11-24
Glassboro, NJ
clubs: | Tries to sway jaded DirecTV subscriber I may be Jaded, but I'm not a DirectTV subscriber! | |
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Morac
join:2001-08-30
Riverside, NJ
 ·Comcast
| They want reality? They can come to my house and I can show them my crappy analog channels which have been plagued with problems that Comcast refuses to fix. Here's the list of things they've blaimed for the problem:
1. My TiVo
2. My TV
3. Sunlight hitting the satelite they get their programming from.
4. Wiring in my house (even though the problem shows up when I plug my TV into the drop)
5. Pretty much everything except themselves.
--
The Comcast Disney Avatar has been retired. | |
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OOL user
@optonline.net
| Re: They want reality? LOL yipes, i've got 10 bucks that says this'll make their image worse, they cant redeem themselves in my eyes, i've already dealt with their crap cable and crap isp, about the pricing post...what about the GOOD package for them? DirecTV's good packages are pretty expensive, i'd still say they're better than comcast but 39.95 is sorta misleading because thats the craptacular package, secondly to morac OUCH, sunlight hittin their satellite???? didnt they plan for that? i mean satellites are outside arent they? lol, i feel for you man, why dont you go for anything else? stuff blocking your view of the sky? or just nothing available in the area? | |
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staticx57
join:2002-01-24
Toms River, NJ
clubs: | Re: They want reality? It is never their fault. NEVER. | |
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Jeremy341
Bye
Premium
join:2000-01-06
localhost
| Re: They want reality? said by amenite :
if sunlight were *not* hitting the satellites they would have huge problems, as there would be no power to beam anything anywhere.
Haha, are you a Comcast employee? Satellites do not need the sun to transmit... | |
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J D McDorce
Premium
join:2001-12-29
Westland, MI
| Re: They want reality? Most satellites use a combination of solar arrays and batteries to provide power (RTGs haven't found their way into common commercial use  ). It is difficult to transmit without power... | |
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Jeremy341
Bye
Premium
join:2000-01-06
localhost | Re: They want reality? I wasn't even thinking about the satellites up in space, since the sun couldn't be hitting the antennas on those. I was thinking about the ground-based satellite dishes, which actually do get affected by the sun. | |
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join:2002-12-15
Everett, MA
clubs:
·Comcast Formerly ..
| Re: They want reality? I think the ones out in space get affected by the sun as well. Since there was another news thread before about satellite bands and stuff I started reading up on it. It's a pretty neat subject.
A particular transponder could act up because of the way the sunlight hits it, knocking out that transponder for a couple seconds. Not for to long but it is possible.
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"It's always funny until someone gets hurt......and then it's absolutely friggin' hysterical!" | |
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Jeremy341
Bye
Premium
join:2000-01-06
localhost | Re: They want reality? I said the antennas, not the whole satellite. Since the satellite's antennas are facing the Earth (duh), the sun is behind them. | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | Re: They want reality? Heh. Um... I see what you're saying, ---but---
The Earth *rotates*. At different times during the Earth's rotation, all sides of the Satellite will be hit with direct sunshine. | |
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Jeremy341
Bye
Premium
join:2000-01-06
localhost
| Re: They want reality? Yes but the satellites are positioned over the equator, rotating along with the Earth, with their antennas pointed directly at the Earth. Since the Earth is in the way, it is impossible for the satellite to be hit with direct sunshine from the front.
At least that's the way I see it. If I'm missing something, by all means feel free to point it out. | |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·Cox HSI
·AT&T Southwest
| Re: They want reality? These satellites orbit at about 22,000 miles above the Earth.
As the Earth rotates, we have the day and night cycle as the Sun's position is fixed. The Satellites also pass in and out of the Earth's shadow.
If you can picture the earth from space, and imagine you're up by the Satellite, as the sun "Dawns" around the side of the planet, the sunlight will indeed be striking the satellite on the side facing the Earth, albeit at a bit of an angle, but it will be direct sunlight.
As the Satellite orbits, and the Sun stays fixed, at different times sunlight will be striking the satellite from the front, the side, or from behind.
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"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
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Jeremy341
Bye
Premium
join:2000-01-06
localhost | Re: They want reality? I think I understand now. Thanks for taking the time to clarify your points. | |
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Transmaster
Onward Through The Fog
join:2001-06-20
Cheyenne, WY
| said by Morac :
Sunlight hitting the satellite they get their programming from.
This is true, but it only happens twice a year when the Sun for the few days it takes it to transit behind the orbits of the Geo Synchronous satellites. The outage will last for about 15 minutes or less. If they use this excuse
at any other time of the year they are feeding you a line
of hoodoo
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»www.gobpl.com | |
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Phattieg
join:2001-04-29
Jacksonville, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| Re: They want reality? Said by Transmaster:
This is true, but it only happens twice a year when the Sun for the few days it takes it to transit behind the orbits of the Geo Synchronous satellites. The outage will last for about 15 minutes or less. If they use this excuse
at any other time of the year they are feeding you a line
of hoodoo
____________________________________________________
And this is because the sun is in the same position as the ground satelight, and the one in space, so what happens is the radiation from the sun hits the dish on the ground at the right angle, and interrupts the signal from space.
YEAH! | |
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Freezone
join:2000-09-29
Southfield, MI
| It is the technology stupid. Right now I have tivo with derect tv and it is awesome.
Direct tv will have HD tivo before comcast ever does. And the HD reciever I have from comcast sucks when compared to my direct tv/tivo box.
The directv sounds better and there are only afew HD comcast channels in my area anyway. | |
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bbrkdub
join:2001-10-03
Arlington, VA
·Comcast
| Re: Double standards? said by Camelot One :
Isn't Time Warner threatening to sue a DSL provider on the East coast, for advertising their service is better than TW?
I believe it was actually a UK company.
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Hope this helps... | |
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Kyle
join:2003-10-15
Toledo, OH | Re: Double standards? no it weas GWI in the New England States. | |
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moonpuppy
join:2000-08-21
Glen Burnie, MD | It's simple.... A paid endorsement is worthless.  | |
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en102
Canadian, eh?
join:2001-01-26
Valencia, CA | Re: It's simple.... It's probably because they have to pay someone to promote their service. If the service was decently competitive, I would think about it just to be on TV. | |
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DoubleT
Premium
join:2002-04-09
Dallas, TX
| No complaints here I guess I wouldn't exactly be considered jaded...in fact I just had a very good experience with Comcast and their service.
I had just bought a new HDTV and picked up a HD cable box. I got it all hooked up only to get the dreaded "One Moment Please" message on all of the HD channels. I called CS and set up a truck roll. It was scheduled for 8-11AM the following Saturday. The technician was there at 8:30, diagnosed the problem as being a bad/low signal from the main junction box (-14 on the low channels, -21 on the high). He set up a network technician truck roll for the next day (Sunday). At 9 AM, the network guy is out there fixing the problem. He even ran a new like from the box to my house. Problem solved.
Now if they would just organize their channels in a somewhat logical fashion, I'd be ecstatic.
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A member of -The Outfit-. | |
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footballdude
join:2002-08-13
Imperial, MO | "Improvement" "As part of Comcast's efforts to improve their image"...
So, they're trying to improve their image by attacking a competitor? Sounds like politics. | |
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rid0617
join:2003-07-20
Greer, SC
·AT&T Southeast
·AT&T DSL Service
| Charter just as bad Crummy service the 8 months I have been a customer. Reasons given by techs:
1. Cell phone tower 2 blocks up
2. Police dispatch tower 3 blocks up
3. Sunspots
4. My wiring
5. I used a signal splitter (they installed it)
6. Several others
Prices:
Charter cable basic expanded with no digital $49.95
Internet $49.99 plus $9.95 modem rental
Total: $ $99.50 plus tax and franchise fee
Directv $39.99
BS DSL $39.99
Total: $79.98 plus tax
Better service with directv than cable "priceless" | |
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| Brisk
Qwest's Spirit Of Service Inaction
join:2003-07-11
Colorado Springs, CO
clubs:
·Sprint Mobile Broa..
| Re: Charter just as bad Satellite...not for me. I can't tell you how many times i've missed scarce good shows (non-reality, like bob said) because of thunderstorms this summer. And satellite + DSL is no great savings either:
DirecTV w/Locals - $42.99 (+5.99 for xtra reciever = 48.98)
Qwest DSL 1.5/896/Lag ($27 Line + $9.99 ISP + $5 Modem = 41.99)
$90.97 (Was paying $98.97 with Covad, before Qwest offered DSL)
Adelphia internet 3.0/256/NoLag - $39.99 + $3 Modem = 42.99
Adelphia basic cable TV - $39.99
$82.98
I could be getting cable for less, if only it was available.
Most of you are don't know that DirecTV has ALSO raised rates this year. I blame Disney and Rupert Murdoch, greedy bastards. | |
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Mr Anon
@sbcglobal.net
| Just let it die I'm not a finical person but I just love these overly stupid comcast commercials, like the guy who lives in the apartment and doesn't know how to anchor his dish, the company told them put it in a bucket of cement, he says he has no where to mix it so hit builds a wooden shelf and sits the dish on top of it. WTF how hard is it to buy on bag of quick dry cement throw it in a large paint bucket and mix! Perhaps better yet buy 1 paint bucket and on bucket of sand pour half in the bucket position the dish then pour the rest, you might need a wide base for on the dish for it to really get stiff, not to mention you could use a clamping system to lock it to the rail of the balcony.
I digress all of these commercials are just silly in my case I can't even get satellite (YET!  ) because of the condo association so we are forced to go comcast or air. Right now what we pay for basic and expanded (why does that still even exists as two) is more than what we would pay for a basic package with multi rooms of Dish network, not to mention that we would get a bundle brake too.
Basically I don't like
high fees
Low quality signal (a good antenna looks better)
seeing compression video signals
misc. fees (renting a remote/box)
Chage those and they'll be ok with me | |
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rid0617
join:2003-07-20
Greer, SC | FCC rules Unless I'm wrong I thought there was an FCC ruling stating condo and homeowner associations cannot restrict your using a small satellite dish? Someone may be able to clarify or you can find it. | |
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Zorglub
join:2000-11-18
Fremont, CA
| Can you say conflict of interest... There was a great article about it in the SF Chronicle this week about the Comcast ad. The best part is that the ad company just got hired by Comcast and it's a huge account for them. So, the employee'd better make the "right" decision if he wants to keep his job and the agency the Comcast account...
Bottom line: globally, Directv and Dish are picking up new cable customers while the cable industry keeps on losing them (300,000 in the last quarter if I remember correctly).
Used to have: basic cable + HSI + cable phone. I went to SBC + SBC DSL + Directv with Tivo, saved $30 a month, and have a much better image quality. Comcast probably lost a customer for life. | |
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cooperaaaron
join:2004-04-10
Rockford, IL |  Huh....
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| cooperaaaron
join:2004-04-10
Rockford, IL | Re: Huh.... Some one delete this thread !!!!!! | |
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Mr Anon
@sbcglobal.net
| Dammit I can't yell in a title, this is worth it! RogerBoggs: HOLY CRAP!
I didn't know that! Its a good thing that they are open to the idea of using one larg dish and a hotel type setup on the roof but if they don't like the proposial I got fire power now!
I think maybe we might just go with individual sats on the Aircondition units on the room so we can choose what provider we want. Thanks | |
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Mr Anon
@sbcglobal.net
| Doh"OTARD rules do not apply to common areas that are owned by a landlord, a community association or jointly by condominium owners. These common areas may include the roof or exterior walls of a multiple dwelling unit"
oooo that a big hole, unless on my air condition unit is considered soley ours (because we have to replace and maintain it at our cost) then I'm stuck because our unit faces north  . Eh it il' work out. | |
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gwion
wild colonial boy
Premium,ExMod 2003-08
join:2000-12-28
Pittsburgh, PA
edit:
August 20th, @08:03PM
| Adelphia... ... has "disgusted subscribers" as a feature of their anti-sat ads... and... uh... where do we draw a line?
- Most DTV subs, here, are promos. Everybody I've talked with got a free dish, and multiple free tuners, with their contract. ZERO "hidden fees"... pushed as a "given" by Adelphia.
- Likewise, my neighbors all got local channels in the package, the idea of "extra for locals" is a dying practice. It just cost too many subscribers. Although I, personally, have no problem with a TV antenna. What, an antenna's "declasse" or sumthin'? You already have a dish out there...
- Moreover, the folks around me with DTV are paying around 30 bucks for around 70 channels; Adelphia charges 50 for around 55. Most of which are inundated with Adelphia-sold advertising, and are "split" to paid programming during "off-hours." This gets conveniently glossed over...
Bottom line, where does "hyperbole" become a "lie"?
Obviously, subjective observations are "hype," not "lies"... I dwelt on a brief (very) synopsis of objective inaccuracies, above... but here's a subjective one... cable: your best value? For whom? Obviously... now I get it... the owners of the cableco!!! Ain't hype grand?
This is "economic rape." The charges the cablecos are shoving down the throats of their monopoly markets are nothing less. Standard Oil of old is blushing --- they're being outdone, by a cable industry with a preferred legislative and regualtory status left over from the seventies, that makes their "monopolies" not only monopolies, but "legislatively created, endorsed and sanctioned" monopolies.
[PS- note that cable is generally one of the highest monthly bills, over water, equal to or greater than electricity, over all the other fixed costs we all face monthly with the possible exception of electricity for those in warm climates, or gas and heating oil for those in cold ones. Is this product worth THIS kind of money, considering the amount of money the cableco makes, in addition to you sub fees, from adverts, those split channels, and all that? Have we decided that "entertainment," at any cost, without question or protest, in a societal sense, has a "far" greater value than "survival services?" As Spock might observe... "illogical... but fascinating."]
When your local cable contract comes up for renewal, stand up and demand that your local leaders refuse any contract that includes an exclusivity clause. Reject it like bologna rejects the grinder... it's an artifact of the past. These guys aren't struggling for acceptance and survival, any longer. They're big, fat, staggering hogs, in a world where piggies get fat... and hogs should be slaughtered.
--
Semper Eadem
... What they undertook to do they brought to pass,
All things hang like a drop of dew upon a blade of grass. | |
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MDboyz
join:2001-01-11
Silver Spring, MD
edit:
August 20th, @10:21PM
| Re: Adelphia... It's a nice deal to go with DirecTV for people with only one TV. However, in my case, I have 5 TVs. In order to go with DirecTV, I have to have 5 receivers. With all the additional fees adding up, it is way more than to stick with Comcast cable. | |
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gwion
wild colonial boy
Premium,ExMod 2003-08
join:2000-12-28
Pittsburgh, PA
| Re: Adelphia... Right, and I understand fully... I'm not saying DTV doesn't have drawbacks, just that the hyperbole from their side, versus the hyperbole (er... downright lies) coming out from the CTV camp doesn't square. I agree, and admit, I sometimes take for granted people know satellite requires a special tuner, and that's really not fair, from me or DTV... the typical offer, around here, is 2-3 tuners for the price of one... obviously, a promo, no doubt about it, but better than ala carte, and not being addressed by the CTV folks. Disinformation is the word for the commercials... from both sides, but from CTV's side, it strikes me CTV is "more sinning than sinned against."
Just as an FYI, by the way, it's entirely possible to have a C or Ku (DTV) band satellite receiver and drive 1, 5, 10 sets from it on the same program; however, to have individual tuning, you DO need a receiver at each set. Well taken, and thanks.
--
Semper Eadem
... What they undertook to do they brought to pass,
All things hang like a drop of dew upon a blade of grass. | |
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rick91
@wotnoh.ameritech
| I have TWC and the only problem I have with that is unless you only want basic channels on your other TVs then you have to pay a monthly rental fee for additional cable boxes as well. I also think it is a crock of s*it that TWC charges me $6.95 a month for the first digital box and $5.95 a month for each additional. I can understand charging for additional boxes, but the first box should be a given and included in the price of my digital access. | |
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paulhaskew
Unoffical Dominos Spokesman
join:2002-01-10
Vancouver, WA
clubs:
| heheh makes me laugh, I work for a cable company though... Our service is solid in most areas, however we do have our trouble spots. Now if I could get 3mb/256k for $40/month here hell I would switch...
--
Anything I say can and will be used against me in a court of law.
Somewhere over the rainbow lies the valley with gigabit fiber.
»www.scaryjohnkerry.com/ | |
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Westchester
@attbi.com | Puppies are better than Comcast ! Puppies usually only go to the vet once a year. Comcast sends you $100 bill each month.
Truly stupid self-serving commericals. | |
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Comcast 'Reality' Ads
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