 Deko
join:2004-06-19
Rosemead, CA | lollerskates. Would you like some sync issues to go with those chocolate cakes, sir | |
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b_zen
Premium
join:2002-07-24
Saint Louis, MO
clubs: | :) 1-800... I wonder if some of the phone calls dealt with how to remove unsollicited cookies from their system, maybe IE sponsored ones, they are fat and hard to get rid off...  | |
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krobar
Is this thing on?
join:2002-09-15
Columbus, OH
| Should probably also point out the article should probably also reference the very likely possibility that this may be an instance where the CC company has posted the wrong number through no fault of SBC's 
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Power corrupts. Absolute power is kinda neat. | |
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neftv
join:2000-10-01
Broomall, PA
 ·Broadvox Direct
1 edit | Funny It's funny in one sense but on the business owner side it probably not funny at all as he could be losing customers with the time wasted taking calls with disgruntled DSL users. Wow the idea occurred to me I hope the Business owner takes advantage of this opportunity in selling and shipping his goodies to each caller. Wow I would be milking this opportunity. | |
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vrp
vrp
Premium
join:2002-12-05
terra
 ·AT&T Southeast
| .
... the bakery should put a voice menu and directing system on that line ...
... something like this:
1. press 1 - if you want cookies only
2. press 2 - if you want cookies with milk
3. ...and so on ...
...
x. press x - if you are pissed off with SBC overcharging you, meanwhile cool off with our cookies with milk. you can order them directly right now on phone by pressing 2 or go to our web site (web site info here) for more choices
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calvoiper
join:2003-03-31
Belvedere Tiburon, CA | Re: Funny Remember, as the 800 number customer, the bakery gets charged for each and every call....
Calvoiper
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VoIP--the death knell of remaining voice monopolies! | |
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Pz_
join:2001-03-31
Brownsburg, IN
clubs:
| Wrong Number You know this sort of thing happened to my company a few months back. Except instead of SBC DSL calls we got all the calls for that stupid American Idol show. Somehow the viewers got one of our fax lines for the "vote for this person" number. So I got like 5,000 calls all at once. I started picking up the line to see what was up, to find people on there, trying to vote.
Who ever was number 2 that night lost a lot of votes to our fax machine.  True story, it was even on the local news. Guess there was a big scandal about the voting system anyway, then to have this happen. | |
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kmac1
Off in new directions
Premium,VIP
join:2001-06-07
Port Neches, TX
|  A few Clarifications
1) Olde Colony Bakery isn't being contacted in error by SBC customers looking for DSL help. The SBC number listed in error belongs to SBC Shared Web Hosting, which handles web hosting, e-mail and other services for customers with their own domains.
2) SBC bills have been verified to show the correct number to reach that department.
3) The mis-listed number is showing up on customers credit card bills, which list the contact number in case of billing disputes.
While SBC is not in error in this matter, we are working with the owners of Olde Colony Bakery to find the problem and resolve is as quickly as possible.
--
Put your spare CPU cycles to WORK! Join the BBR DC Teams and join in on helping helping find ET or cures for diseases. SETI and Team Helix. Join in on the fun! | |
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pcdebb
RIP dadkins
Premium
join:2000-12-03
Tampa, FL
clubs: | Re: A few Clarifications What exactly are the complaints if i may inquire? Is it for being double billed, or are they calling about charges that shouldnt be there in the first place (ie. they arent even SBC customers)? | |
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Riss_Centaur
Mod'taur - - - - 4 On The Floor.
Premium,MVM,Ex-Mod 2005-07
join:2004-01-20
other
clubs: | Got to love it. Brings new meaning to the term "cookies" ....
-Riss | |
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Aggie Dan
Stop... Reverse That.
Premium
join:2001-01-30
Frisco, TX
clubs:
| This happened to my company as well. Only, it was due to many people seeing an 888 number and dialing the 800 version of the number.
Imagine their surprise when they tried to get support for their DSL and instead they got ... get this... a hotel whose target audience was homosexuals.
Turns out we had to set up a kind of landing pad for the calls headed to that number. Before the call would route to their number there was a mailbox it hit which prompted them if they wanted to call our company it told them the correct 888 number to call. Otherwise they would be told to hit zero to be connected to the hotel.
The owner, however, had a stipulation. The voice on the mailbox greeting had to be male and without a thick accent. So, I got drafted to read the mailbox message because the person whose job it was to get it fixed was female and I had plenty of theatre experience and had therefore been able to shed most of my ethnically (hispanic) and geographically based (Texas) accent.
So, it was a running joke for a while that I was the voice of gay hotel accommodations for this one city up north.
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Note : The statements made by myself are my own and not the opinions of my employer or of my coworkers. 15.81 GHz Crunching Power | The Ryan Foundation for MPS Children | |
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David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
1 edit | Re: This happened to my company as well. I can see that phone call
Caller: "Hi I have a Hardware problem.."
Hotel person:" Yea we have rooms for that!!"
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3SGTE
ST215W
Premium,MVM
join:2000-11-23
there
clubs: | Wow. I misread that the first time.
I thought you owned the hotel...
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»www.fiberal.ca/ We need Arnie! | |
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RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
·AT&T Midwest
| Hey Karl, did you even bother to read the thread? The calls are about shared hosting. They have nothing to do with DSL or even broadband.
But accuracy would spoil the subhead, wouldn't it... 
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Rise and take away their lies. | |
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Morac
join:2001-08-30
Riverside, NJ
 ·Comcast
| Crossed numbers are common My parents once started receiving calls for a local pharmacy. Calling my parents number ended up someplace completely different. My parents eventually took their phone off the hook to stop the pharmacy calls. What was bizarre is that my parents had just ordered DSL. Apparently Verizon messed up the install and somehow. It took a few days, but they got the numbers back to normal.
I still wonder how many people couldn't get their medication due to this screw up.
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The Comcast Disney Avatar has been retired. | |
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TheGish
join:2003-04-29
Edwardsville, IL | Tax Dollars at Work When I lived in NY. We always got faxes for the local DOT for our city. Even if kept telling them the correct number. Still we would get there faxes. Tax dollars at work! | |
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Voyager2K2
join:2001-10-04
Wayne, PA | Too Bad It's a shame the online ordering feature isn't up.
Talk about getting some free exposure.
Their baked goods look yummy! | |
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Transmaster
Don't Blame Me I Voted For Bill and Opus
join:2001-06-20
Cheyenne, WY
·Qwest.net
1 edit | Re: Too Bad A friend of mine used to get calls for a local barber shop.
Instead of telling them they had a wrong number he acted like he was the Barber shop a made reservations for hair cuts. He continued to receive them until he went to a cell phone. What he did to telemarketers left me in hysterical seizures.
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»www.gobpl.com | |
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netwire
Premium
join:2001-04-27
Mooresboro, NC | Re: Too Bad Them cookies do look good, I think I'll bookmark the site and order some when it's up. | |
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VWSpeedRacer
join:2002-10-06
Essex Junction, VT
clubs:
| We had a similar problem at our last apartment. We were always getting calls for this garbage company - their number was 1 digit off from ours (or was it 2 digits reversed? I don't recall.) Anyhow, at least once a week we'd get a call or a message about someone's dumpster not getting taken care of or stuff like that. At first it was irritating but after a while I just started playing along. Wonder how many PO'ed customers I generated with unfulfilled promises...
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Daniel Gwozdz (VW Speed Racer)The Online Reader's Society --- Water-cooled Volkswagen World | |
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| damox
Premium
join:2002-01-07
Olympia, WA
2 edits | Said by Voyager2K2:
"It's a shame the online ordering feature isn't up."
Yep! That's exactly what I was thinking!!! | |
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Armour
join:2002-01-08
Scarborough, ON
| sorry wrong number I get calls to my toll free for irate people trying to get a hold VISA aero plan gold here in Canada.
The thing that gets me is when I tell some people they got the wrong number that they flip out and curse and swear at me all the time , Like come on I'm not the one who gave you the number don't need to get pissed off with me. | |
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3SGTE
ST215W
Premium,MVM
join:2000-11-23
there
clubs: | SBC Hosting Maybe SBC hosting could host his website for a while as compensation.
It seems his current host can't handle the volume.
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»www.fiberal.ca/ We need Arnie! | |
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Vamp
5c077
Premium
join:2003-01-28
MD | want a cookie? | |
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LordMalak
join:2003-07-02
Brazil | HEY EDITORS!!! | |
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kmac1
Off in new directions
Premium,VIP
join:2001-06-07
Port Neches, TX
| Re: SBC - Another corporate spawn of satan said by major marco  :
My vote goes for SBC having deliberately listed the bakery as the 1-800 number for their customer service department. Anyone who has ever had to deal with them would agree.
It's already been determined that it's not SBC's fault. We are making sure that the error is corrected.
--
Put your spare CPU cycles to WORK! Join the BBR DC Teams and join in on helping helping find ET or cures for diseases. SETI and Team Helix. Join in on the fun! | |
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major marco
Res Firma Mitescere Nescit
Premium
join:2003-02-13
Stepford, CA
clubs:
| Re: SBC - Another corporate spawn of satan said by kmac1 :
It's already been determined that it's not SBC's fault. We are making sure that the error is corrected.
Too bad SBC isn't paying you anything extra to surf forums and do their damage control for them.
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MoveOn.org -MFSO.org -ArnoldWatch.org - DigitalConsumer.org - FTCR.org - Privacy.org - Adbusters.org - Eff.com - Democraticmedia.org - HealthPrivacy.org - Hacktivismo.com - ClearChannelSucks.org - Epic.org | |
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Sorry, Wrong Number
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SBC - Another corporate spawn of satan