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'Unlimited' Lingo Strikes Again
AT&T Wireless sets limits on unlimited plan
(old news - 09:12AM Wednesday Apr 28 2004)
tags: business · wireless
AT&T Wireless this week unveiled a new, $50 "Unlimited" PDA data plan to compete with less expensive alternatives. However, as the Smartphone Thoughts website explores, the following is buried in the fine print of the plan: "AT&T Wireless further reserves the right to move a subscriber from the Mobile Internet Unlimited PDA Plan to the standard $79.99 monthly unlimited Mobile Internet Data Plan, without notice, if the subscriber uses more than 100 megabytes of data in each of two consecutive months." An unlimited data plan with a 100MB limit. Apparently the company has been attending the Comcast and E-music school of marketing.

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Forums » 'Unlimited' Lingo Strikes Again
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Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

Not really the same as comcast

at least they tell you the limit they have on the unlimited plan
ParanoiaInc

join:2002-08-28
Tucker, GA

Re: Not really the same as comcast

Yeah, they tell you in clear plain english, but just in a nice, convenient, ultra-small font size burried in the 'fine print'.

rwhubert
Bipolar Athlon
Premium
join:2002-07-26
Atlanta, GA
·CYBERONIC INTERNET..

Unlimited = "Lie"

Unlimited means "without limit," or "unbounded." There is no ambiguity in the word "unlimited." Therefore, if AT&T labels a plan as Unlimited, they cannot, by definition, place any limits on it. If they do, then they are guilty of false advertising and should be called on it. This is really straight forward. Either it is unlimited, or it is not unlimited. Period. End of discussion. So, somebody sue them!

Trel
Good Evening
Premium
join:2002-10-08
Hillsborough, NJ

Re: Unlimited = "Lie"

said by rwhubert See Profile:
Unlimited means "without limit," or "unbounded." There is no ambiguity in the word "unlimited." Therefore, if AT&T labels a plan as Unlimited, they cannot, by definition, place any limits on it. If they do, then they are guilty of false advertising and should be called on it. This is really straight forward. Either it is unlimited, or it is not unlimited. Period. End of discussion. So, somebody sue them!

Well technically they are using the right defination, they just take you off the unlimited plan, they don't place limits on it.
--
I gots a nice site (I think). You can check it out by clicking the link. http://www.krahs-emag.com BTW, don't trust anything that bleeds for 7 days and doesn't die.
nael

join:2001-12-02
philippines

said by rwhubert See Profile:
Unlimited means "without limit," or "unbounded." There is no ambiguity in the word "unlimited." Therefore, if AT&T labels a plan as Unlimited, they cannot, by definition, place any limits on it. If they do, then they are guilty of false advertising and should be called on it. This is really straight forward. Either it is unlimited, or it is not unlimited. Period. End of discussion. So, somebody sue them!

This is a left over from the olden days when AOL and Compuserve served by hour. When they say "Unlimited" they can weasel out of it in the courts by saying "No, No, We meant hourly charges!"

TraumaJunkie
Premium
join:2004-03-05
Knoxville, TN

Also these defintions from dictionary.com:

-Having or seeming to have no boundaries; infinite: an unlimited horizon.

-Undefined; indefinite; not bounded by proper exceptions; as, unlimited terms.

So, as we see by these 2 definitions, it can also mean "seemingly" or "undefined".

::sigh::
--
Air goes in and out, blood goes 'round and 'round. Any deviation from this can indicate a problem.
ParanoiaInc

join:2002-08-28
Tucker, GA

Re: Not really the same as comcast

BTW, they do not state if they are talking about a layer-2 connection (ATM), or a layer-3 connection (PPP).

Just playing the devil's advocate.
GHz

join:2002-01-02
Needham, MA

LOL...

Whatever happened to legal enforcement of false advertising? It seems that large corporations don't have to abide by our laws these days.

shaner
Premium
join:2000-10-04
Calgary, AB

Re: LOL...

Hmmm....since GPRS is packet switched, I guess they could claim it's unlimited time.
--
4 down. 12 to go.

TheSilverLining

@209.36.x.x

Re: LOL...

Why would even bother with this company...is a gonner....is already sold, and Cingular will not be bound to keep it "unlimited" any way...customer gets double screwed on this deal

C0deZer0
Oc'D To Rhythm And Police
Premium
join:2001-10-03
Davenport, FL
·Verizon FIOS

said by GHz See Profile:
Whatever happened to legal enforcement of false advertising? It seems that large corporations don't have to abide by our laws these days.
•Company does false advertising
•District attourney sniffs it out
•Company buys district attourney new car
•Company puts large donation to political official currently in office
•Company pisses in face of consumers

:(
--
VIA sux 3K club GameCube online

dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA

Where can I get a copy...

...of this "new" dictionary these companies are using? I would like to see what else has no meaning.
muttdog

join:2003-11-04
USA

Re: Where can I get a copy...

i saw a copy once. There were words like "Warrenty", "Satisfaction Gauratee", "Customer Service", and "Hassle Free".

I think many companies are starting to use the "Macy's and Filene's" coupon styles. "10% off EVERYTHING IN THE STORE! --- Ths offer excludes Macy's brand products, name brand product, clothing, jewelry, underwear, men and women apparel, cooking wear, and everything else we sell for full price. This offer excludes all sale items also."

Morac

join:2001-08-30
Riverside, NJ
·Comcast

Unlimited vs unlimited

I can see the conversion now:

AT&T: Do you want the the $50 unlimited plan or the $79.99 unlimited plan?
Customer: What's the difference?
AT&T: The $50 unlimited plan isn't really unlimited, it's only good up to 100 MB.
Customer: Then why do you call it "unlimited"?
AT&T: Because we can.

BTW isn't AT&T Wireless part of Cingular now? I thought they were merging some time this year.
--
"snmp: the standard e-mail protocol on the Internet" - LinkSys user manual (page 17)
niko01

join:2004-01-19
Houston, TX

Re: Unlimited vs unlimited

AT&T accepted Cingular's bid. Now, one of the most corrupt organization ever known to human-kind, the United States Government, has to intervene in the market-place to review and approve the acquisition before it can actually happen. This will take a while and cost Cingular millions in transaction costs. Guess who pays in the end...

HardwareLust
Subaru WRX Maniac
Premium
join:2002-01-02
Harrisburg, PA
clubs:

Re: Unlimited vs unlimited

said by niko01 See Profile:
AT&T accepted Cingular's bid. Now, one of the most corrupt organization ever known to human-kind, the United States Government, has to intervene in the market-place to review and approve the acquisition before it can actually happen. This will take a while and cost Cingular millions in transaction costs. Guess who pays in the end...

Not even remotely true. Yet. The merger still has to be approved by the shareholders in AT&T first. Then, "if" it passes the vote (which it no doubt will, since they're offering us $15 cash for each share outstanding), then the first round of lawsuits will start, etc.

We're a loooooooooong way from the "most corrupt organization" doing anything about it. They're not even in the picture yet. And, considering how many cell providers there are right now, the government really doesn't have anything to say about it. Just a rubber stamp. It's not like Microsoft was buying Apple! You still have plenty of choices in the cell market.
--
Where the hell are my stars that I worked so hard for???

dtbmjax

join:2001-01-03
Jacksonville, FL

AT&T is on it's last leg

What ever happened to AT&T's bible which spelled the company's philosophy of "Easy To Do Business With" and "Our Customer is #1." AT&T use to have a set of "Core Values" which included the following:

    •"Respect For Individuals"
    •"Dedication To Helping Customers" and
    •"Highest Standards Of Integrity"

It is a shame that what is driving these changes, ROI & EBT (Return On Investment and Earnings Before Taxes) is the same thing that will doom every company that puts the dollar before customer loyalty and satisfaction.

When will a company learn that being sneaky, like what AT&T is doing in this case, will only piss-off more customers. Like the old saying goes, "Make a customer happy, they'll tell somebody, make them unhappy, they'll tell ten."

At one point in my career, I was proud to say that I worked for one of the world's most admired companies and was proud to do my job and take care of my customers. Now I'm sad to say that I'm ashamed to have ever been associated with the company.

Alexander Graham Bell must be turning in his grave. If he only knew what has become of a once proud company.

ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:

Re: AT&T is on it's last leg

They were taken over by the commonplace greedy corporate executives!!! It is all about how much money the board and corporate execs can put in their pockets now. It is no longer about the customer or providing a service.

Transmaster
Don't Blame Me I Voted For Bill and Opus

join:2001-06-20
Cheyenne, WY
·Qwest.net

said by dtbmjax See Profile:
What ever happened to AT&T's bible which spelled the company's philosophy of "Easy To Do Business With" and "Our Customer is #1."
That's easy, robber baron CEO's. and CIO's who's compensation packages have not even the smallest relationship to the performance company these leeches are running. They treat their indentured servant, sorry their employees, like garbage, firing, and out sourcing as much as is possible. This results in two kinds of employees, one that is looking for another job, and the other who has found the better job and waiting to spring this news on is asshole boss. the 20, and 30 year employee is becoming a thing of the of the past, without them running a business
is like trying to run the US Military without senor NCO's.
--
"Remember when hacking a loogy it comes not so much from the lungs but from the soul."

HardwareLust
Subaru WRX Maniac
Premium
join:2002-01-02
Harrisburg, PA
clubs:

said by dtbmjax See Profile:
It is a shame that what is driving these changes, ROI & EBT (Return On Investment and Earnings Before Taxes) is the same thing that will doom every company that puts the dollar before customer loyalty and satisfaction.
Truer words have never been spoken.

All they want to do now is keep their head above water until the Cingular merger. Added incentive to the share holders to vote 'for' the merger. Then, all the AT&T management can take their profits and find another company to ruin.

Sad, really. They used to be such a good company years ago. Oh, well. Time to take my number and find a new provider.

Funny thing is; if the shareholders vote 'no' on the merger, the entire management of AT&T it truly and royally screwed. I'm voting no just for fun, how about you?
--
Where the hell are my stars that I worked so hard for???

entropy1
Premium
join:2002-09-25
·Millenicom
·Comcast
·Sprint Mobile Broa..

AT&T Doh!

Get this...On my AT&T wireless bill I have recently had "taxes" added. One of them is the "State Univ Svc Fund". When I called to ask what this was exactly, I was told, "You'll need to contact your local State University to find out about that." WTF? Haha! Uh...

I just do not understand how anyone could sell, with a straight face, unlimited plans that aren't. It seems to be a usual these days. Comcast, Emusic (remember that flap?), etc. etc.

Where are the false advertising laws? Would this hold up in court?

I hate calling AT&T because every time I do I get to talk to someone who has no vocabulary. I suppose they hire these people so that they can introduce new words like "unlimited" to them. Ugh.

ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo


1 edit

Re: AT&T Doh!

Problem is that it isn't false advertising by definition. They do have a disclaimer in tiny print. You can thank all the lawers, courts and U.S. Government for that.

These days you can claim anything you want in big print as long as you disclaim it in tiny unreadable print.
niko01

join:2004-01-19
Houston, TX

Re: AT&T Doh!

That's not how the game is played. Lawyers don't make up the sales promos. You can thank the sales and marketing folks for this - they just go to the lawyers to try to save them from going to "federal pound you in the ass" prison.

An example is all the add-on fees. The sales weasels want to say "Buy Brand X at $12.00 per pound" and then they go to their lawyers asking them to help them to "de-emphasize" the additional $8.00 in add-on fees...

bistro777
Donuts-Is There Anything They Can't Do?
Premium
join:2002-02-07
Englewood, CO

said by entropy1 See Profile:
One of them is the "State Univ Svc Fund". When I called to ask what this was exactly, I was told, "You'll need to contact your local State University to find out about that."
I think, in the case of Colorado residents, they are correct. They're using the "State Uni" fee to pay for the mess these days in Boulder. (You Fort Collins guys should, of course, ask for your fair share for Colorado State.)

"I almost had a psychic girlfriend but she left me before we met." - - Steven Wright

entropy1
Premium
join:2002-09-25
·Millenicom
·Comcast
·Sprint Mobile Broa..

Re: AT&T Doh!

Wireless phone...A state college... Are we living in the twilight zone? Or maybe telcos already blew everything up and we're not really here at all. They all make about as much sense.

SYNACK
Just Firewall It
Premium,Mod
join:2001-03-05
Venice, CA
·Comcast Formerly ..

Host:
Networking
Virtual Private Ne..
Netgear
ZyXEL

I found it!

You are reading it all wrong. It's the restrictions that are unlimited!

There are features in the plan that are not "limited" at all and I have highlighted the relevant passage below.


MOBILE INTERNET $49.99 UNLIMITED PDA DATA PLAN - ADDITIONAL IMPORTANT INFORMATION
The AT&T Wireless Mobile Internet Unlimited PDA Plan may be used with the following wireless devices; PalmOne Tungsten W, PalmOne Treo, Siemens SX56, the Motorola MPx200, or similar AT&T Wireless certified devices for the following purposes: (i) Internet browsing; (ii) e-mail; (iii) intranet access (including access to corporate intranets, e-mail and individual productivity applications like customer relationship management, sales force and field service automation). The Plan may not be used with server devices, with host computer applications or while tethering. Such prohibited uses include, but are not limited to, web camera posts or broadcasts, continuous jpeg file transfers, automatic data feeds, telemetry applications, automated functions or any other machine-to-machine applications. Data sessions cannot be used as a substitute for private lines or frame relay connections. AT&T Wireless reserves the right to deny or terminate service, without notice, to any person that uses the AT&T Wireless network in any manner prohibited above or when AT&T Wireless deems that subscriber's usage to be excessive thus potentially adversely impacting the AT&T Wireless network or service levels. AT&T Wireless further reserves the right to move a subscriber from the Mobile Internet Unlimited PDA Plan to the standard $79.99 monthly unlimited Mobile Internet Data Plan, without notice, if the subscriber uses more than 100 megabytes of data in each of two consecutive months.


Oh, btw... what are the limits on the 79.99 unlimited plan?
Thaler
Premium
join:2004-02-02
Encino, CA

Re: I found it!

"Oh, btw... what are the limits on the 79.99 unlimited plan?"

Unlimited cell phone use...until you go over 50 cell phone minutes. ^_^

Optimized
Premium,Mod
join:2001-05-03
Pompton Lakes, NJ
clubs:

Host:
RCN
Patriot Media
Cellphones, Provid..
Other Manufacturers
I guess it could be worse
quote:
MOBILE INTERNET $79.99 UNLIMITED DATA PLAN - ADDITIONAL IMPORTANT INFORMATION

The AT&T Wireless Mobile Internet $79.99 Unlimited Data Plan may be used with wireless devices for the following purposes: (i) Internet browsing; (ii) e-mail; (iii) intranet access (including access to corporate intranets, e-mail and individual productivity applications like customer relationship management, sales force and field service automation). This plan may not be used with service devices or with host computer applications. Such prohibited uses include, but are not limited to, Web camera posts or broadcasts, continuous JPEG file transfers, automatic data feeds, telemetry applications, automated functions or any other machine-to-machine applications. Data sessions cannot be used as a substitute for private lines or frame relay connections. AT&T Wireless reserves the right to deny or terminate service, without notice, to any person that uses AT&T Wireless' network in any manner prohibited above or when usage adversely impacts the AT&T Wireless network or service levels.
--
Chilly likes it

roamer1
sticking it out at you

join:2001-03-24
Atlanta, GA
clubs:

What's hilarious is that (starting at "the following purposes") that's nearly word-for-word identical to the restrictions Verizon Wireless puts on their unlimited data plans...

-SC
--
No-Bull SE US Wireless Info: »www.sewireless.info/
Atlanta Apt/Condo Cable & Broadband Info: »www.atlaptcable.info/
cbs228
Geeks Of The World, Unite

join:2000-09-04
Saint Louis, MO

It seems that content neutrality— common carriage, that is— is passing by the wayside. By law, AT&T is not allowed to discriminate the level and/or availability of it's PSTN services based on the content of the messages.

This means that, as long as you pay them per their pricing plan and use your connection legally, AT&T (and other common carriers) must make "best effort" to allow you to call whoever you want and discuss whatever you want without fear of undue interference or censorship on their part. The example I most often use is that, were it not for common carriage regulations, Domino's could pay the phone company to redirect a certain number of calls to their competitors (Pizza Hut, Imo's, etc.) to themselves. Common carriage protections ensure that this cannot take place since all paying subscribers have equal and unbiased network access.

On the other hand, from this AUP, AT&T asserting the right to limit, based on content alone, how you use your 100 MB allotment of data. Cable internet providers often do the same thing. Most cablecos will attempt to prevent you (at least in writing) from running a non-commercial server app of any kind on your paid-for residential connection. To make an analogy, it is like SBC telling you that you can't own an answering machine.

Of course, ISPs are exempt from common carriage restrictions, but should they be? They do a similar job to PSTN providers: Facilitate the connection between two endpoints on a network. The fact that the network is packet-switched and operates on different equipment than traditional analog telephone infrastructure really doesn't matter. The purpose is the same (move these bits from point "A" to point "B"). In retrospect, I really do not see why consumers have CC protection on one network but not the other.

The obvious question is, do we even need common carriage protections? It is my opinion that if your ISP's AUP starts to resemble the one above from AT&T, the answer is a resounding "yes." I, for one, will not tolerate attempts to apply content restrictions to my (legal and paid-for) communications.
--
"If you stare too long into the abyss the abyss stares back at you." -Nietzsche

GENERAL FAILURE READING ©: DRIVE
(A)bort, (R)etry, (F)rivolous Lawsuits, (B)ribe Congress?

seankun

join:2004-07-02
Yonkers, NY


1 edit

Nonthing about this should suprise anybody

I had used at&t products while in the military. They came to my basic training in week 6 or 7 and offered famished recruits a bottle of Gatorade to sign up for a calling card. The rates weren't that good but that fruit punch Gatorade sure was. As a E-3 light on cash sometimes id call my mom with the card and she would pick up the bill. .40 from japan to the U.S. Little expensive. Finally I went home, and used the card to call my fiancee in Japan At&t charged me 400.00 for about 2 hours worth of calls to Japan from the US. When i called to inquire about why I was just told to check the website for rates. I still saw nothing about a rate with this card. I eventually paid the bill because it was a blemish on my credit report. I also spread the word to many people I know to discontinue At&t service. Well look like payback finally came. At&t has always conducted business this way and no one should be surprised
Forums » 'Unlimited' Lingo Strikes Again


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