Search:  

 
 
   News
newer
story category When High and Low Speed Collide
BellSouth sues over dial up 'acceleration' claims
(old news - 05:01PM Wednesday Apr 14 2004)
tags: legal · competition · bandwidth
BellSouth has decided to sue Atlanta based Joi Internet, a dial-up provider that offers "accelerated" dial-up service, for false advertising. We've complained about the misleading nature of these services in the past; dial-up ISP's, using compression and caching, pitch these accelerated services as a revolution, when they're really the last competitive gasp of a slowly dying industry. While compression does make some data (particularly images) download faster, the pipe itself doesn't miraculously widen, and these providers have been skirting the issue of truth in advertising for years.

You're still plugging along at 56kbps (if that, most copper offers less), file downloads won't improve, and your latency still generally stinks - concepts their target audience doesn't often understand. Most providers are smart enough to keep their claims of "lighting speed" intentionally vague, but in Joi's case, they've allegedly been making direct comparisons between their accelerated dial-up and BellSouth's DSL service. BellSouth apparently believes Joi's ads are enough of a threat to warrant a lawsuit, as explored by the Atlanta Business Chronicle (spotted via Techdirt).

Related:
  1. Canada Holds Hearings On ISP Throttling
  2. AT&T, Verizon Fight Over 'Most Reliable' 3G Network Claim
  3. Google Voice Ban Is Clear Network Neutrality Violation
  4. Pittsburgh, Verizon Haggling Over FiOS
  5. Echostar Joins Push For Lower Broadband Definitions
  6. What Network Neutrality Is REALLY About
  7. AT&T: Google Is The Enemy Of Nuns
  8. FCC Study: Open Access Lowers Prices, Improves Competition
Forums » When High and Low Speed Collide
view: topics flat text 
Post a:

dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA

Uhhh....

Get real!
NeoandGeo

join:2003-05-10
Harrison, TN

Re: Uhhh....

Stupid companies need to get sued...

oldTDNickell
Premium
join:2000-12-19
Federal Way, WA
Thats funny huh.:D:D:D
--
Terry D.

ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI

Re: Uhhh....

Is Bell South's dialup really 5x faster?

From:
»www.bellsouth.com/consumer/Inter···s_dd=dsl
--
The whole truth and nothing but the truth at »www.teletruth.org

FLECOM
Bay Networks Freak
Premium
join:2003-03-03
Miami, FL

Re: Uhhh....

haha

thats just like bellsouth... sue a company for selling a "false" service that they themselves sell
--
BellSouth sucks

SuperJudge
Magus
Premium
join:2002-11-14
Albany, GA
clubs:

Re: Uhhh....

Weird, I don't know if anybody has witnessed this themselves, but my wife, before we got maddied, had the accelerator installed, and in the middle of the night, you could hear the computer "talking" I never caught what it said, but it was beyond creepy.

She heard it, and her little brother heard it as well. It started the night she installed it, and we never heard it again after I uninstalled it.
--
Updated My Journal
TP&C
Queasy

join:2004-01-20
Lawrenceville, GA

Bellsouth it not really doing false advertising here. Joi is making claims that you get DSL speed on dial-up which is patently false.

Bellsouth is making a claim that you surf (as in surf the web) 5x faster than standard dial-up with use of their Accelerator technology. This is not necessarily false because 'Accelerator' is really just a caching system similar to the one that NetZero uses to speed up web browsing.

ib50MbSoon
Formerly TwoKDialup
Premium
join:2002-06-07
Coloma, MI

Re: Uhhh....

said by Queasy See Profile:
Bellsouth is making a claim that you surf (as in surf the web) 5x faster ...
Wouldn't that be considered surfing your cache?

IMO, both companies are stretching the truth just a tad.
--
The whole truth and nothing but the truth at »www.teletruth.org

SuperJudge
Magus
Premium
join:2002-11-14
Albany, GA
clubs:

Re: Uhhh....

you surf proxy cached images 5x faster than you would normally surf web images.
--
Updated My Journal
TP&C

technick
Premium
join:2000-12-16
Loganville, GA

This is Great

Misleading advertising needs to be stopped, plain and simple. I used to use Joi Internet back in my Field Technician days and needed a reliable cheap dialup to test stuff with, but those days have been numbered.

You can not claim dsl speeds over dialup, there is no possible way that this will ever happen. I remember seeing the billboard on 285 for Joi Internet, and them pushing "DSL Speeds at Dialup Price". Now tell me how misleading that is? If I wasn't smart enough I would jump on that deal in a heart beat.

I stand behind bellsouth on this issue.
--
"Our greatest glory consists not in never falling, but in rising everytime we fall." - Confucius - - - - - - - - - - - Streamfire.net- - AIM - CoNFuCiUsNiCk

neutral
faith in the future
Premium
join:2001-08-04
Ringgold, GA
·AT&T Southeast

Re: This is Great

said by technick See Profile:

. I remember seeing the billboard on 285 for Joi Internet, and them pushing "DSL Speeds at Dialup Price". Now tell me how misleading that is? If I wasn't smart enough I would jump on that deal in a heart beat.

You know what, I know people that actually have dumped their DSL after seeing the endless parade of Joi ads, radio spots, and billboards. (Then I get the "why doesn't it work" call cause I'm the "computer person". )

said by technick See Profile:

I stand behind bellsouth on this issue.

I'll stand behind them if it'll stop those #$@# ads.
--
i'd like to thank you for everything, primarily your glass house
#dslr | listen-to | Shield fans!

l33t
Premium
join:2003-01-23
Indianapolis, IN
clubs:
WERD what technick said ...

Omega
Displaced Ohioan
Premium
join:2002-07-30
Cheyenne, WY
clubs:
This is great, I am sick of watching commericals for "fast dial-up" it pisses me off.

Dial-up is dying, they need to realize that.
--
Bush 2004
My site

DsXsD
I'M A Member

join:2002-08-28
San Gabriel, CA

said by technick See Profile:
Misleading advertising needs to be stopped, plain and simple. ..............................................................................
I stand behind bellsouth on this issue.

DELL is a prime example =P
--
Living.On.Edge.Of.The.X.Speed

JohnQPublic
Premium
join:2002-03-22
Xanadu

How ironic

BellSouth sues another company for false advertising. Perhaps BellSouth should look at its house before throwing stones.

FWIW, I'm referring to BellSouth's padding the bill with "recovery" charges, yet not including them in the advertised price.
--
A village is missing its idiot. Help it November 2004.
jdir

join:2001-05-04
Santa Clara, CA

All Bell South has to do

BellSouth does not need to file a lawsuit. They should just do a time comparison of MP3 file download between DSL and dial-up. Or show download time between DSL and dialup.

technick
Premium
join:2000-12-16
Loganville, GA

Re: All Bell South has to do

I want to believe that bellsouth is out to get joi internet to stop misleading consumers

ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:
·VOIPo

Re: All Bell South has to do

MOre than likely because of the false advertising and the fact they are directly using Bellsouth's name in the ad.

I really cannot say that I blame them for this law suit. I have always been against the false advertising by companies like Joi and AOL that say dialup can be faster than DSL. Just look at AOL's new ads.

Karl Bode
News Guy
join:2000-03-02

Re: All Bell South has to do

At least AOL is wise enough to only compare it to other dial-up providers not using acceleration and not a broadband provider....

ropeguru
Premium
join:2001-01-25
Bridgeport, WV
clubs:

Re: All Bell South has to do

Exactly...

yock
TFTC
Premium
join:2000-11-21
Fairfield, OH

said by Karl Bode See Profile:
At least AOL is wise enough to only compare it to other dial-up providers not using acceleration and not a broadband provider....

NetZero has been doing the same with their "High Speed" Dialup product.

T_Hoffman

join:2002-11-10
Clovis, CA

Re: All Bell South has to do

said by yock See Profile:
said by Karl Bode See Profile:
At least AOL is wise enough to only compare it to other dial-up providers not using acceleration and not a broadband provider....

NetZero has been doing the same with their "High Speed" Dialup product.

but does netzero call out a certain company and use speed comparisons to a certain company? different ball game when you say why get bellsouth dsl when our dialup is just as fast for 9 bucks a month.. bellsouth downloads a mp3 at 2min 15secs our high speed dial up is 5 min and 15 secs, which is only 2 min slower then bell south.

go bellsouth !! get these imposters!

JIGA
Its A Bird, Its A Plane, Its..
Premium
join:2002-02-02
Azle, TX
clubs:
·Charter Pipeline

Dial up acceleration, blah!

I have been stuck on 56k for 4 years now since I moved. Finally getting Charter cable this next Friday.

I have tried all sorts of dial-up providers. At one point I even tried Joi Internet. I normally manually make my dialup connections, never use the software. For Joi I just had to try out the "accelerated internet".

All they are using is a caching server and compression on images, just like the article states. When browsing forums you constantly had to ctrl-F5 to get a refresh. Downloads/uploads were still the same speeds, same shitty latency in gaming.

I didn't fall for their scheme, I mearly wanted to see what the acceleration was about. Once you have brought up a page, that page is loaded a slight bit faster the second time you visit it, due to it being cached, but as soon as you ctrl-F5 it, it's back to the slow loads.

All these commercials that come on showing their accelerated dialup access just makes me sick, and the people they interview.... I pray these people are paid to say good things about them. It's either that or they are completely computer illiterate.
--
Just read the instructions
gnubeest
Gnu

join:2001-10-28
Nashville, TN

The problem I have is ...

... that these ISPs won't point out that this is all a software solution, and that it has nothing to do with any remarkable powers the dial-up ISP has suddenly procured. You're not going to get much more out of a dial-up than your modem's built-in v.90 compression, and anyone can go out and get one of the many browser cache/pre-fetch applications available, use it with their existing ISP, and get the same effect.

Aside from that, I don't have a problem with advertising browsing speed enhancements over standard dial-up, although Joi seems to be an exception when they try to compare themselves to DSL. Earthlink has been careful to note in their television ads that their service doesn't help the speed of files, attachments, video, etc.

pcscdma
Chocobo Chocobo Random Battle
Premium
join:2004-01-14
Winterset, IA
clubs:

Re: The problem I have is ...

said by gnubeest See Profile:
You're not going to get much more out of a dial-up than your modem's built-in v.90 compression

Actually v.90 usually uses v.42bis for compression
v.92 can have the ability to use v.44 compression, along with PCM upstream which increases the maximum raw upload from 33.6k to 48k.
It also has a modified handshake sequence and enhanced call-waiting abilities.

v.44 is a big improvement over the older v.42bis
--
The smarter computers get, the more faith I put into Newton's 3rd law.

Soud

join:2000-10-15
Atlanta, GA

I live here...

I live in Atlanta...AND OMG!!! Every way i look, there is a Joi billboard saying how you could get dsl speeds for only $6.99. I'm not as annoyed by the lies as much as i am annoyed with the sheer number of signs. Jesus!! Where are they getting all this advertizing funds?

opus74
Deep Thought
Premium
join:2002-03-04
Coello, IL
clubs:
·WildBlue

Re: I live here...

said by Soud See Profile:
I live in Atlanta...AND OMG!!! Every way i look, there is a Joi billboard
And look out for the MARTA buses too...seems like hundreds
of 'em........:D
--
I'm the Quiet Neighbor Who Always Kept to Himself.

Augustus III
If Only Rome Could See Us Now....

join:2001-01-25
Gainesville, GA

get them

"Within few days you will notice dramatic improvement of your dial-up performance in some cases, pages will displayed more swiftly than on a DSL. "

"Although, the connecting speed indicated “same speed” as before (i.e. 28.8K, 36K, 48K, 53K) your surfing is dramatically faster, pages that previously took almost 30 seconds to load, can now be viewed in less than 7 seconds, on average, and sometimes even faster! Within few days you will notice dramatic improvement of your dial-up performance in some cases, pages will displayed more swiftly than on a DSL."

they also pretty much claim that you can run aol, and other services on top of their connection, virtually eliminating the service of the other company.

yep they need to go.

statecop
Premium
join:2002-09-16
Beverly Hills, CA

Go get 'em!

I hope Bellsouth makes them understand the error of their ways! I am also sick of seeing these dialups trying to cheat people that dont know any better. It is usually the older people and newbies they target.

thecraftyb

join:2004-03-29
Alpharetta, GA

down with false advertising

yeah, i want to see those kinds of misleading ads dissappear too, but lets not think Bellsouth is some great moral leader looking out for consumers

If it wasn't costing Bellsouth profits, you can bet they wouldn't give a rats ass

schnuggles
Stays Crunchy In Milk

join:2003-06-07
Deming, NM

Re: Go get 'em!

It would be good to see these "snake oil" ads take a dive. I have an acceleration package for my cell modem, which runs at only 14.4k. The compression is very good for folks that load the same set of pages every day, and useless for pretty much everything else. It does not, as the ad states, "provide browsing equivalent to 56k."

I'm going to watch this one, may pursue something similar on this end.
--
Salus Populi Suprema Est Lex-Cicero (106 BC - 43 BC)

TheEternalTroll

join:2000-12-01
Knoxville, TN

Re: Go get 'em!

Kinda like how the apple ads for the g5 were banned in the EU. Those ads and these are equally false.

bigdaddy17

join:2003-05-08
Miami, FL

sick of adds!

I think they are just trying to shorten the Simpsons or even the Chappelle Show but how many of you guys get the same damn NetZero Hi-Speed Internet crap.. comes in the mail.. (hey AOL CD's make good for throwing around:)) TV.. radio.. billboards.. buses.. they mise will just paint the whole town red, black and white.
jtackett

join:2000-11-02
Atlanta, GA

Re: sick of adds!

I hate Joi internet services. Have a few friends that thought it would be cheaper than DSL, they get Joi service and then I get these calls from them telling me thier PC's are running slow. Go to take a look at it, and they are complaining that the internet time is slow. "But I have Joi internet accelerator" they tell me. I have to spend 30 minutes trying to explain it all to them (and some have problems just turning on the PC.)
At least Bellsouth does not advertise thier accelerator as being close to DSL speeed. I see those Joi billboard on the road and on the Marta trains all the time. Smoke and mirrors is all it is.
Forums » When High and Low Speed Collide


Monday, 09-Nov 06:19:18 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.