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story category Charter Offers 60 Mbps In California
But only in one market as company struggles with bankruptcy
12:01PM Thursday Nov 05 2009 by Karl Bode
tags: coverage · business · bandwidth · cable · Charter Pipeline
Back in January, bankrupt Charter Communications launched faster DOCSIS 60Mbps/5Mbps service, but only in St. Louis. Given Charter's bankruptcy (which they should be emerging from in a few weeks), it's not too surprising that the year was devoid of any additional launches -- until now. According to Charter, they're now launching the faster service in Victorville, California for $139.99 standalone, or $129.99 when bundled with an additional service. Not too surprisingly -- Charter sees competition from Verizon FiOS in Victorville, and is trying (albeit feebly with the cash on hand) to upgrade FiOS markets first.

Related:
  1. Bresnan Waiting On DOCSIS 3.0
  2. Will DOCSIS 3.0 Really Reach Rural America?
  3. Time Warner Cable: DOCSIS 3.0 'Soon'
  4. Still Waiting On Faster AT&T Speeds, Line Bonding
  5. Knology Gets Closer To DOCSIS 3.0
  6. Charter Launching Powerboost October 15
  7. What Network Neutrality Is REALLY About
  8. Getting Your Cable Carrier To Go That Extra Mile
Forums » Charter Offers 60 Mbps In California
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Post a:

Conk2k

@charter.com

can't wait

I want those speeds. I hope it comes to Riverside, CA soon .

Front
Frontek
Premium
join:2002-09-07
us

Re: can't wait

It coming soon to Riverside.
chronoss2009

join:2008-09-23
great now all the actors/mpaa men can spy on us
papeluv

join:2008-01-08
Decatur, AL
It must be nice. Here the only thing that charter has brought is 3 days of continuous outages.
DJshadow

join:2009-01-30
Saint Peters, MO

Not Minneapolis...

St. Louis, MO and some suburban counties surrounding it

They are upgrading alot more than just the 60Mbps rollout and it's not just happening in Victorville.
Lazlow

join:2006-08-07
Saint Louis, MO

Re: Not Minneapolis...

Not even all of Metro St. Louis can get 60Mbps(as of August at least).

Z80
1 point 77
Premium
join:2009-08-31
Amerika

Cool

Now all the squatters in foreclosed homes can get 60Mb service!

en102
Canadian, eh?

join:2001-01-26
Valencia, CA
·RoadRunner Cable
·DSL EXTREME

Victorville ?

That's out in the high desert. At $140/month or $130 bundled, they probably won't have many customers

»maps.google.com/maps?f=q&source=···5078&z=9
--
Canada = Hollywood North

bent
not broken
Premium
join:2004-10-04
Loveland, CO
clubs:
·Comcast Formerly ..

Re: Victorville ?

said by en102 See Profile :

That's out in the high desert. At $140/month or $130 bundled, they probably won't have many customers

»maps.google.com/maps?f=q&source=···5078&z=9
Right? Can't accuse Charter of redlining that one.
--
Greedy Old Pigs

Trimline
Premium
join:2004-10-24
Orlando, FL
LOL.. You beat me to the punch. Victorville? WTF are they thinking.

NorthernBell

@charter.com

Re: Victorville ?


We have FiOS up here.

I got an email last week saying "Congrats.. we just doubled your speed at no extra charge."

I now get 10 Mbps Down / 2 Mbps Up for $40 + something a month.

BTW: Not everyone up here is poor like a few have insinuated. My profession has taken me out here and there are plenty of huge beautiful homes to choose from. Just like Los Angeles, we too have our bad areas. All cities do.

A lot of celebs have homes out here in foothills of Apple Valley and the surrounding areas.

BF69

join:2004-07-28
Camden, TN

Charter to upgrade FiOS markets first

which means we'll get it here in...um.. NEVER.

Hpower
Roflmao

join:2000-06-08
Glendale, CA

Will take decades

Till I see 60mbps where I live, I'll prob be 100 years old. yay
--
The Internet is about to go down....it is actually.

Front
Frontek
Premium
join:2002-09-07
us

Re: Will take decades

I happen to know that Glendale/Burbank was just recently upgraded to support DOCSIS 3.0. Its just about logistics right now all the engineering has been completed.
--
R.I.P Lt Joshua Palmer 1978-April 8, 2004. K.I.A
mlcarson

join:2001-09-20
Las Cruces, NM

And this is the problem with our current system -- those that already have competitive choices (ie FIOS) get yet another high speed alternative and those that are stuck with dialup as the next best alternative will never see upgrades. The large population centers will soon have multiple infrastructures allowing high speed internet access and those in rural areas will be using arcnet over barbwire.

Front
Frontek
Premium
join:2002-09-07
us

Re: Will take decades

mlcarson See Profile Your preaching to the choir!
iansltx

join:2007-02-19
Golden, CO
·Comcast
·Qwest.net
·magicjack.com
·BeeCreek Communica..
·Sprint Mobile Broa..

Re: Will take decades

The thing is, the cost for deploying DOCSIS 3 is less than $100 per customer. Charter can make that money back in three months if a user gets the 60/5 speed tier. Infrastructure in rural areas OTOH is a bigger investment.

That said, if TWC built out another half-mile without charging $9k to do so I'd be thrilled.
geonap
lolatidiots

join:2005-12-14
Glendale, CA
·AT&T U-Verse

expect it soon!

just dont expect it to work at 60 megs... nothing stops a config file from saying 60 megs, i guess it can work for a few minutes on and off.. dont give me the "other side has to support it" crap.

charter hasn't been able to uphold 10 megs on their 20 meg packages since it went from 16 to 20. apparently their FIBER OPTIC is some crazy fiber optic that doesn't work like fiber optics but works like copper! oh yea.

Front
Frontek
Premium
join:2002-09-07
us


1 edit

Re: expect it soon!

I'm not really sure what you're saying. If your service from Charter did not work I would call in and complain for credit until it was working properly. You shouldn't have to pay for poor service!
--
R.I.P Lt Joshua Palmer 1978-April 8, 2004. K.I.A
geonap
lolatidiots

join:2005-12-14
Glendale, CA
·AT&T U-Verse

Re: expect it soon!

said by Front See Profile :

I'm not really sure what you're saying. If your service from Charter did not work I would call in and complain for credit until it was working properly. You shouldn't have to pay for poor service!
i've called into charter a hundred times by now, when i told them the speeds aren't normal when downloading from a few hops and 10 miles away (which my every other connection maxes) they said that, "sir we offer the fastest service."

i dont know where you've been, must be in a utopian city where charter always delivers what you pay for.
--
Operation Northwoods
"Patriotism is the virtue of the vicious" -Oscar Wilde
»www.whatreallyhappened.com/
»tinyurl.com/pxq278
»www.snopes.com/quotes/goering.asp
mrbiker
Premium
join:2006-12-18
Monterey Park, CA
·Charter Pipeline

Here's how it works with Charter:

Your service goes down for a week.

You call and call and call and after a half hour on hold you get a robot saying "you must let us try to fix it via robot before you can talk to a human." So you take the 20 minutes to go through that. When that doesn't fix it (as you knew it wouldn't);

They make an appointment to come out and fix the problem they see up on the phone pole - but someone must be home "so we can check it when we're done." Even though they can see (via TDR) exactly where the break is.

Then they don't show up for the appointment. 12 times. I'm not exaggerating here, they broke 12 appointments over the course of a week. They don't show for their 8am-5pm appointment. At 5:05pm I call: "We'll be there in an hour." They never show. I call again. "We'll be there in an hour." They never show. I call again. "We'll be there in an hour." They never show. I call again.

See the pattern?

Then after I call the presidents office (Charter, not Obama) they have the head service guy call. He makes an appointment. Although late, they call. Then they show. Then they fix it. Then they tell you to call for a credit.

So I'm going to sit on hold for 1.5 more hours to get someone who has taken a job from an American and lives in a beautiful, exotic place that I dream of scuba diving in, yet barely speaks English (and I'm a VERY liberal guy) who is going to credit me for a week of downtime. That's $10.

Do you think my time (and the accompanying aggravation) is worth 1.5 hours on hold for $10?

This is probably their best profit center! People who don't want to be tortured for $10. And that's if your serice is down for a week. If it's down for 2 days, you're looking at about a $1.50 credit.

NOW I get anxious as soon as I hear their music on hold. And I've got big gonads. I start getting wound up as soon as I dial their number! It's like a Pavlov thing.

ALTOGETHER NOW: Recite your ABC's - ANYBODY BUT CHARTER!!!!

Problem is, they are THE ONLY provider in my neighborhood. Which means from time to time, they twist my low-hangers and there's nothing I can do about it but cry - by myself.
iansltx

join:2007-02-19
Golden, CO
·Comcast
·Qwest.net
·magicjack.com
·BeeCreek Communica..
·Sprint Mobile Broa..

If Charter has enough bandwidth going to the node (fiber) the limiting factor is how many channels are available. Channel bonding helps that. If utilization of the node is 25 Mbps per channel on two channels and Charter adds another channel and bonds it with the existing two channels, you suddenly have 13 + 13 + 38 = 64 Mbps of capacity, enough for 60/5 service, though currently you can't get 15 Mbps on a 20 Mbps package.

Also sometimes the other end *doesn't* support the speeds you're pulling on a connection more than about 25 Mbps. Heck, some places with poor connectivity can't get above 5 Mbps. It all depends on where you're coming from and where you're going to, plus how you're getting there (multiple connections on Usenet will max out a connection where a single-threaded download from Akamai won't).
geonap
lolatidiots

join:2005-12-14
Glendale, CA
·AT&T U-Verse

Re: expect it soon!

said by iansltx See Profile :

Also sometimes the other end *doesn't* support the speeds you're pulling on a connection more than about 25 Mbps. Heck, some places with poor connectivity can't get above 5 Mbps. It all depends on where you're coming from and where you're going to, plus how you're getting there (multiple connections on Usenet will max out a connection where a single-threaded download from Akamai won't).
thank you for your networking lesson.

this is how it works, half of the year, charter's max speeds are fine, the other half of the year.. they have issues.

and the more common, it works at 5 pm then at 6 pm, it's dropped from downloading 2000kb/s to 500kb/s.. i mean come on
--
Operation Northwoods
"Patriotism is the virtue of the vicious" -Oscar Wilde
»www.whatreallyhappened.com/
»tinyurl.com/pxq278
»www.snopes.com/quotes/goering.asp
iansltx

join:2007-02-19
Golden, CO

Re: expect it soon!

Yep, congestion at the node. Hope D3 fixes that for you. I'd be rather ticked if I couldn't get advertised speeds with my service.
geonap
lolatidiots

join:2005-12-14
Glendale, CA
·AT&T U-Verse

Re: expect it soon!

said by iansltx See Profile :

Yep, congestion at the node. Hope D3 fixes that for you. I'd be rather ticked if I couldn't get advertised speeds with my service.
you know truthfully what's more annoying than it not working? they dont admit to it. all they do is claim that they have the fastest network. they'd rather consistently send out techs and waste money that way.

back in the days, seemed like the major congestion or something was coming from qwest, seemed like qwest was throttling charter...
--
Operation Northwoods
"Patriotism is the virtue of the vicious" -Oscar Wilde
»www.whatreallyhappened.com/
»tinyurl.com/pxq278
»www.snopes.com/quotes/goering.asp
iansltx

join:2007-02-19
Golden, CO
·Comcast
·Qwest.net
·magicjack.com
·BeeCreek Communica..
·Sprint Mobile Broa..

Re: expect it soon!

I'll bet the probem wasn't Qwest throttling Charter so much as Charter not buying enough bandwidth from Qwest. If you're running a cable system off of a T3 and have more than one DOCSIS channel running the T3 is the bottleneck...but I'm betting that isn't the case any more since Charter has now built out their own network a bit.
geonap
lolatidiots

join:2005-12-14
Glendale, CA
·AT&T U-Verse

Re: expect it soon!

said by iansltx See Profile :

I'll bet the probem wasn't Qwest throttling Charter so much as Charter not buying enough bandwidth from Qwest. If you're running a cable system off of a T3 and have more than one DOCSIS channel running the T3 is the bottleneck...but I'm betting that isn't the case any more since Charter has now built out their own network a bit.
so charter probably had a hundred megs at qwest, full duplex customers trying to use their internet at home, combined usage of 500 megs, that's what happens! GO CHARTER! I LOVE YOUR AWESOME NETW0RK!
--
Operation Northwoods
"Patriotism is the virtue of the vicious" -Oscar Wilde
»www.whatreallyhappened.com/
»tinyurl.com/pxq278
»www.snopes.com/quotes/goering.asp
dbslayer
Premium
join:2009-08-18
Covington, LA

Re: expect it soon!

Have you tried posting to the Charter Direct forum ?

This worked great for my issue and phone support was no help.
BoMarty

join:2001-02-01
Ballwin, MO

said by geonap See Profile :

just dont expect it to work at 60 megs... nothing stops a config file from saying 60 megs, i guess it can work for a few minutes on and off.. dont give me the "other side has to support it" crap.

charter hasn't been able to uphold 10 megs on their 20 meg packages since it went from 16 to 20. apparently their FIBER OPTIC is some crazy fiber optic that doesn't work like fiber optics but works like copper! oh yea.
how wrong you are. When I am uploading / downloading big files on Megaupload, I always get 62megs for the DL and 5.1-5.3meg for the UL. That is my REAL TIME speeds, not a 5 sec speed test.
geonap
lolatidiots

join:2005-12-14
Glendale, CA
·AT&T U-Verse

i appreciate your responses, i'm SURE you're getting the speeds right now, you have obviously not been a charter customer as long as me, in a congested area. i've held stock in the company for a long time, it's worth nothing now... the point isn't for me to get people to cancel their service, i'm a dual-wan advanced user, i route networks to and from my uverse/charter, depending on routes..

most of the time, downloads were fine, then it turned into most of the times, downloads weren't fine.. why do you figure i'm lying about this ?
KoRnGtL15
Premium
join:2007-01-04
Grants Pass, OR

Tough economy and those prices......

Yeah. Good luck with that. Only a selected few would be willing to pay that much.
iansltx

join:2007-02-19
Golden, CO

Re: Tough economy and those prices......

Which is Fine. Charter's upgrade costs aren't that much, and they're just competing performance-wise with FiOS. Of course when Verizon lowers 50/20 to $90 in those areas Charter has to follow suit, or at least get down to $100...
Mikestraffic

join:2009-07-12
Montgomery, AL

I needz my ultra 60!!!

would love for charter to just mass upgrade their networks and all of a sudden have a massive ultra 60 foot print...I want it NOW!!! LOL
BoMarty

join:2001-02-01
Ballwin, MO

Re: I needz my ultra 60!!!

When I first started up in May, Charter sent me the wrong config file



What I am on now

Last Result:
Download Speed: 63987 kbps (7998.4 KB/sec transfer rate)
Upload Speed: 5202 kbps (650.3 KB/sec transfer rate)
Thursday, November 05, 2009 6:32:37 PM



Price in St Louis is lower than what is quoted in the topic
geonap
lolatidiots

join:2005-12-14
Glendale, CA

Re: I needz my ultra 60!!!

is it reliable?
BoMarty

join:2001-02-01
Ballwin, MO

Re: I needz my ultra 60!!!

it worked very well at 364-1meg-2meg-5meg-16meg-20meg and 60meg

Yes, I get more than what is advertised,. But I was over on the other speed packages as well.
nocannothave

join:2006-10-14
Kennewick, WA
·Charter Pipeline
·Verizon Online DSL

What ifs...

If I wanted to cherry pick data, this is what I would surmise:

A little birdie told me DOCSiS 3 is coming for my area, and 60mb service is right behind it.
Charter is rolling out 60mb service where they would have to compete with FiOS.
WE HAVE NO FiOS HERE! (see where I'm headed?)
Frontier is trying to buy Verizon and that includes my area.
Is the deal going to fall through? Does Charter know something?
Is Verizon going to upgrade us to FiOS soon? Does Charter know something?

Yeah, it's a crazy plan, but crazier things have happened...
matt314159

join:2006-01-18
Hesperia, CA
·Charter Pipeline

I will probably try it out.

I'm a power-user, everything in our home goes through the internet. Multiple computers, VOIP, game systems, our WDTV media player, Satellite boxes, etcetera. We use the hell out of our service.

In fact when charter first started talking about usage caps, they called me and complained about my high usage (haven't heard back since, however, and that was 9+ months ago)...I told them, "give me a higher option and I'll get on it"....

Might be time for me to pony up and test this service out for a month or two, to see how I like it. If it works as advertised, keep it around for awhile...if not, downgrade.

Then bail to FIOS as soon as they complete the Hesperia rollout here in a few months. There's no way they can compete with FIOS on cost.
Forums » Charter Offers 60 Mbps In California


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