The Good, Bad, Ugly charts | DSLReports.com, ISP Information

FIBER TO THE HOME Providers

1:Pre Sales Information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Bell Fibe	3.88	0%	$68	16	B-	B-	A	B-	C+	-	ON QC 4 recent reviews
AT&T U-Verse	3.29	0%	$109	12	B-	B	B+	B-	B-	-	LA NC CA OH TX GA IL KY 42 recent reviews

VOICE OVER IP Providers

1:Web-site 2:Ease of Installation 3:Call Quality 4:Reliability 5:Tech Support 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
ooma	4.53	2%	$8	3	A-	A	A	A	B+	A	4 recent reviews
voip.ms	4.46	1%	$10	7	A-	A-	A	A-	A-	A	ON NY QC CA 30 recent reviews
Future Nine Corporation	4.35	4%	$9	3	B-	A	A	A-	A-	A	5 recent reviews
PHONE POWER	4.13	2%	$16	9	B+	A-	B+	B+	B+	B+	NY 15 recent reviews
ViaTalk	3.78	0%	$17	9	B	A-	B	B-	B-	B	4 recent reviews

WIRELESS Providers

1:Pre Sales Information 2:Install process 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Digis	2.86	2%	$37	5	C+	B	C-	C-	C-	C	4 recent reviews

CABLE Internet Providers

1:Pre Sales information 2:Install Co-ordination 3:Connection Reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
Optimum Online	3.91	1%	$49	6	B	B+	B+	B-	B	B+	CT NY 19 recent reviews
Cox HSI	3.67	1%	$53	6	B	B	B	B-	B	B	AZ CA 20 recent reviews
Videotron	3.64	2%	$77	6	B	B	A-	B-	B-	C+	QC 10 recent reviews
Insight Communications	3.60	0%	$54	6	B	B	B	C+	B-	B-	KY 10 recent reviews
Knology	3.54	2%	$87	10	B	B	B-	B-	B-	B-	4 recent reviews
Distributel Cable	3.52	0%	$54	18	B-	B-	B+	C	C+	B	ON 8 recent reviews
Cogeco Cable	3.49	2%	$65	7	B-	B	B+	C+	C+	C	ON 14 recent reviews
Comcast	3.32	2%	$62	7	B-	B-	B	C	C+	C+	TN VA PA FL CA GA NJ IL OR 87 recent reviews
Mediacom	3.00	1%	$67	8	C+	B-	C+	C-	C	C	IA 15 recent reviews
Suddenlink	2.76	0%	$70	8	C	C+	C	C-	C-	C-	TX 22 recent reviews

National ISPs/Telco ADSL
See FAQ question 3104 for further explanations

1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
TekSavvy DSL	4.38	1%	$41	7	A-	A-	A-	A-	A-	A-	ON QC 57 recent reviews
AT&T Southeast	3.59	2%	$47	17	B-	B	B+	C+	B-	B	12 recent reviews
Verizon Online DSL	3.18	2%	$40	18	B-	C+	B-	C-	C+	B-	MA NY CA 19 recent reviews
Windstream	2.96	2%	$52	12	C+	B-	C	C	C	C-	38 recent reviews

National ISPs/Telcos ADSL - (insufficient reviews for accurate ranking)

1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
MegaPath	4.08	20%	$153	27	A-	B+	B+	B+	B+	B	NY 3 recent reviews
Cincinnati Bell	3.78	2%	$45	10	B	B	B+	B-	B	B	OH 3 recent reviews
AT&T Southwest	3.44	2%	$44	19	B-	B-	B	C	B-	B	7 recent reviews
EarthLink	3.22	1%	$48	28	B-	C+	B-	C	B-	C+	1 recent reviews
Bell Sympatico	2.97	1%	$46	9	C+	C+	B-	D+	C	C	ON QC 10 recent reviews

Regional ISPs - (with sufficient recent reviews)

1:Pre Sales information 2:Install Co-ordination 3:Connection reliability 4:Tech Support 5:Services 6:Value for money

Name	Avg /5	Biz %	Avg $mth	Day Wait	1	2	3	4	5	6	Reviews from
AT&T Yahoo	3.65	2%	$34	10	B-	B	B+	C+	B-	B	CA 7 recent reviews
TELUS	3.44	2%	$51	17	B-	B-	B	C	B-	B-	BC ON AB 6 recent reviews
Frontier Communications	2.95	1%	$52	13	C+	B-	C+	C	C	C-	OR 16 recent reviews

Important notes: Charts are re-calculated every sunday, and released for monday morning. No ISP is eligible for awards until they have existed for sufficient time. Newer reviews count for more than older ones.

Charts - The Good, The Bad and The Ugly - Issue #638 ©