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<title>W.O.W. forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/wow</link>
<description>W.O.W. forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 29 Nov 2009 03:25:39 EDT</pubDate>
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<title>I&#x27;m bailing in a little over a week</title>
<link>http://www.dslreports.com/forum/remark,23252266</link>
<description><![CDATA[It has been a good ride WOW, but I have to leave you for Comcast.  

You are just not keeping up anymore.  My brother-in-law just got Comcast and I could not believe how much better the TV service was.  Nice DCX3400 HD/SD DVRs, Tons of On Demand, lots of HD, Powerboost (great for my internet usage), Phone with VM I can access via the web, nice program guide.  I wish WOW would keep up but I know they are the little guy.  If Comcast was not beating them on PRICE as well as features, I might stay but they would really have to undercut them hard.  $99 per month for 2 HD DVRs, one digital box, 8/16 PowerBoost Internet, + phone is just too tempting to pass on.  Sure, it could go up by $20 after a year but we all know how to negotiate that stuff.  I have to do it every year with WOW too.  Plus I can now get Little Einsteins On Demand for my son, now.  :-)

I called my brother's Comcast rep this morning.  BAM, he was here at 7PM tonight to sign me up and gave me his personal cell to call if I ever need anything once I am signed up.  WOW could take a lesson from these guys.  My number will be ported and everything should be done by the 1st week in November.

My rep. said he heard WOW is losing ~2,000 customers per day to Comcast.  Hope they can do something to survive and keep competition alive.

It has been great, WOW, but you need to keep up with the times.   You need to WOW us!

Good luck to you all here in the forums.  It has been great conversing with you!]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23252266</guid>
<pubDate>2009-10-27 23:40:16</pubDate>
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<item>
<title>Why do I have to keep resetting my modem &#x26;amp; router?</title>
<link>http://www.dslreports.com/forum/remark,23297794</link>
<description><![CDATA[I was wondering if someone could be more useful than the guy at WOW I talked to on the phone.

Every day or two I cannot access the internet from my computer or xbox. I have to completely unplug my modem & router, then everything is fine...until the next day.

The guy at WOW says are you using a Router? I answer yes. Well then its the router. End of conversation as far as he was concerned.

SO I am sure this is a possible explanation, but my question is if it is the router, why does this keep happening? Its very frustrating and my wife has about had it since she is unable to use the computer while I am at work.

Router is Dlink DIR-615. I only have 2 things connected, my computer and an xbox and they are both wired connections. Rarely are the 2 even being used at the same time.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23297794</guid>
<pubDate>2009-11-05 17:03:26</pubDate>
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<item>
<title>outahe in chicago/desplaines il with wowway phone interent a</title>
<link>http://www.dslreports.com/forum/remark,23401481</link>
<description><![CDATA[the phone interent and cable tv gose out ever 5min and is any other in chicago/desplaines il or near it having problem thansk so much wanted to see iif other having thsi going on its 11/07/09]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23401481</guid>
<pubDate>2009-11-27 01:55:20</pubDate>
</item>

<item>
<title>High Pitched Sound from TV</title>
<link>http://www.dslreports.com/forum/remark,23372367</link>
<description><![CDATA[I'm a subscriber to WOW in Sterling Heights and for the past few weeks have been occaisonally hearing a one second high pitched squeal coming from the TV when watching programming. I checked the owners manual for our TV and its not designed to make any type of squeal sound.
 
I was watching TV this morning and heard this squealing sound several times. I noticed that each time the sound occurred, it was during a transition from one commercial to another, or a commercial to regular programming. Has anyone encountered this? Any idea why it's happening? ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23372367</guid>
<pubDate>2009-11-20 18:45:56</pubDate>
</item>

<item>
<title>New HD channel additions</title>
<link>http://www.dslreports.com/forum/remark,23356628</link>
<description><![CDATA[On the wow website lists 2 new HD channels for Michigan on Dec 22nd  Looks like they are adding Bravo and CNN to the lineup. Must be wow's Christmas present to its subscribers.

Illinois is getting CNN and Evansville Fox sports midwest.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23356628</guid>
<pubDate>2009-11-17 21:15:58</pubDate>
</item>

<item>
<title>Hotmail and wowway.com</title>
<link>http://www.dslreports.com/forum/remark,23324712</link>
<description><![CDATA[Hi folks,

We are seeing a block between wowway and hotmail/msn. We opened a ticket with Microsoft to research and collaborate with wowway to remove the block (related to spam mail complaints apparently). 

Anyone else seeing this and have you opened a case with WOW?

Thanks!
Scott]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23324712</guid>
<pubDate>2009-11-11 10:00:54</pubDate>
</item>

<item>
<title>Can I block certain calls ?</title>
<link>http://www.dslreports.com/forum/remark,23373278</link>
<description><![CDATA[I am on the do not call list, but I have a big problem with a telemarketing company who has spent the last 6 months calling me, somtimes several times a day and I can't make them stop.

The caller ID always reads, "Florida Call" with a number of 1-407-000-9472.  Sometimes it will say "Ohio Call" or "New York Call" and have a different number, but most of the time it is the "Florida Call".

If I answer the phone, it will be an automated voice saying, "Hello, This is Rachel with Cardholder Services, please remain on the line for information on how you can consolidate your credit cards to save money"

I used to just hang up on them, so last month I waited on the line to speak to a live rep.  I then immediately started asking questions when a rep answered.  I asked What company is this?  and the rep said that the company is "Account Services" - which I immediately believed was a very generic sounding name.  I asked the rep where they were located and he said that he was not going to answer any more of my questions unless I was interested in their service.  I then asked the rep if he would be interested in telling the Indiana Attorney General where they are  located since they have repeatedly violated the law by calling me.  The rep then hung up on me. 

If I try to directly call back the number on my caller ID, when it says "Florida Call" or "Ohio Call" or "New York Call", I get an error message operator that says the call cannot be completed as dialed. 

Its my belief that this company has automated dialers located in several states and the lines they are using for outbound calls cannot receive incoming calls, so there is no way for me to track and find out who this is.

Reporting these numbers to the Do-Not-Call-Police will do no good.  Is there anything else that I can do?  Can WOW assist me in blocking these numbers.  Would it also be possible for me to get phone records from WOW showing how many times a day and the frequency that these people call?  I kid you not, it is beyond harassment at this point.  It is 2-3 calls per day, 5 days a week. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23373278</guid>
<pubDate>2009-11-20 21:58:21</pubDate>
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