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<title>Vonage forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/vonage</link>
<description>Vonage forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sun, 12 Oct 2008 23:57:37 EDT</pubDate>
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<item>
<title>If Vonage went under where would customers go</title>
<link>http://www.dslreports.com/forum/remark,21244032</link>
<description><![CDATA[See i know Sunrocket hit a lot of the smaller players like Viatalk etc. But to me Vonage customers in general would not go there. Nothing wrong with them just two different customer bases. Though I am sure a few would.
So where would the Vonage customers go. Not where they should go just where do you think they will go if Vonage collapses.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21244032</guid>
<pubDate>2008-10-10 00:40:54</pubDate>
</item>

<item>
<title>Cancelling Vonage, port first then cancel?</title>
<link>http://www.dslreports.com/forum/remark,21239505</link>
<description><![CDATA[I'm leaving Vonage soon and intend to establish phone service elsewhere first with a new number to test the new service before I make the final jump.

But when I do drop Vonage, what's the recommended order to follow: request the new carrier to port my Vonage number to them first, then when that's accomplished, inform Vonage that I'm cancelling, or cancel Vonage and then ask the new carrier to do the port?

I remember reading here awhile back when I wasn't considering the move that one was a bad way to do it and the other was better.  Just can't find anything in a search that says one way or the other.

Thanks.
--
Worcester MA
Charter Pipeline 5M/Verizon DSL 3M
Charter digital cable with HD
Vonage VOIP phone
ICIA CTS-D

]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21239505</guid>
<pubDate>2008-10-09 10:10:47</pubDate>
</item>

<item>
<title>Hacking/Cracking the Vonage V-Portal</title>
<link>http://www.dslreports.com/forum/remark,21248456</link>
<description><![CDATA[Okay everyone I know there is somewhat already a posting about this because I've been doing my research, but I still can NOT find out how to crack/hack my V-Portal. I want to be able to set like static DNS routes instead of using my ISP's slow DNS and stuff like that and it's not in the web interface on my V-Portal. 

So this is me, my first posting asking for help on HOW DO YOU CRACK / HACK THE VONAGE PORTAL. Please either PM me or reply to this if you want to share the "secret". Either way I would be most appreciative and thankful!

Please let me know if you need any further information as I can be more then happy to supply the info on the network layout that I am running.

-Sphinx ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21248456</guid>
<pubDate>2008-10-10 20:46:39</pubDate>
</item>

<item>
<title>why do people hack the VT2442</title>
<link>http://www.dslreports.com/forum/remark,21252310</link>
<description><![CDATA[is it to get free service or what]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21252310</guid>
<pubDate>2008-10-11 19:40:35</pubDate>
</item>

<item>
<title>I finally have a problem</title>
<link>http://www.dslreports.com/forum/remark,21248613</link>
<description><![CDATA[I have Vonage since April of 03 with no issues. 
I had the original Cisco ATA-186 up until a couple of weeks ago when it decided not to power-up anymore. Oh well, it had a good life.
So I make the call. The first rep was in the process of getting a replacement. I had the choice of a motorola which was free + 9.95 shipping, and another on that I can't remember right now for 9.95 + 9.95 shipping. I asked what the difference was and he said there really isn't one they both do the same thing. So I went with the moto. He said that I can just discard the ATA since it was over 5 years old. Anyway, while he was clattering on his keyboard finalizing everything he ran into a problem were the order wouldn't "process". So he transferred me to level 2. After going through the story again, I was getting a free dlink (which was fine, I knew the unit as I beta tested it) with free next day shipping. Cool, but he wanted the my ATA back or I would be charged 39.95. Now I know what the policy is but he said that that is what his system shows, fine not a big deal. I asked it would be activated already or would I have to call when I get it. He said it would already be activated.
So I get the thing and it was not activated. I called and it would be done in 24-48 hours .Politely I expressed by displeasure, but again, not a big deal.
So everything works fine, except, I tried to fax, send and receive. It would not work. I tried #99, I bumped down the baud rate and it just doesn't work...at all. It worked over 90% if the time with the Cisco, but 0% with the dlink.
I really don't feel like calling and having them tell me it's my fax machine or I need to sign up for a dedicated fax line. Does anyone know of anything else I can try to get it to work? I have a free efax account, but I prefer the old school way.

Thanks for reading.

-SNT]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21248613</guid>
<pubDate>2008-10-10 21:19:12</pubDate>
</item>

<item>
<title>[Equipment] unsubscribed VTA-VR, trying to use it for ViaTalk</title>
<link>http://www.dslreports.com/forum/remark,21239554</link>
<description><![CDATA[I bought a new D-Link BroadBand Telephone Adapter from COMPUSA. And it says VONAGE on the BOX. But I did NOT take subscription with VONAGE. 

Recently i subscribed with VIATALK and chose to use my OWN device.

1. Could anybody let me know, whether i should unlock OR Not, as i have not subscribed with VONAGE, but to use my VTA-VR with Viatalk ?

2. If so, please do let me know the procedure to do, as i'm not much used to computers.

Appreciate ur help.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21239554</guid>
<pubDate>2008-10-09 10:18:47</pubDate>
</item>

<item>
<title>Is Vonage Toast?</title>
<link>http://www.dslreports.com/forum/remark,21224076</link>
<description><![CDATA[a trade press article today...  

http://www.telecomweb.com/tnd/261629.html

in case you can't link to it...

The current economic crisis may have doomed Vonage, the erstwhile darling of the Voice over Internet Protocol (VoIP) set, unless somebody antes up a quarter of billion dollars right quick.

 

Lost in the thunderous outpouring of news surrounding the crisis on Wall Street, the Federal government&#146;s controversial economic salvation plan, and the presidential election: Vonage last week entered the final quarter of the year and the $253 million in survival loans Vonage thought it had nailed down back in July (TelecomWeb news break, July 24) haven&#146;t closed yet.

 

Vonage last week &#150; almost simultaneously with the Congress voting down the Wall Street salvation bill and the House heading into a two-day recess for the Jewish Holiday of Rosh Hashanah - revealed that it has extended for a third time the tender offer for its outstanding loans needed to close on the new loans. Given the timing, it&#146;s little wonder that few if any noticed that what claims to be the largest &#147;pure play&#148; VoIP carrier in the United States had hit yet another problem.

 

Those outstanding loans are due on Dec. 16, and if Vonage can&#146;t pay them off, the company will in all likelihood be forced into bankruptcy. The issue isn&#146;t that the note holders aren&#146;t willing to cash in &#150; all of the notes have been tendered. It&#146;s that Vonage doesn&#146;t have the money yet to buy them back. But other than admitting that it has extended the tender offer, for a third time to Oct. 15, Vonage hasn&#146;t disclosed why it hasn&#146;t been able to close on the new financing and pay off its old notes. The estimate, though, is that with the current economic climate either the money has fled the coop or terms are getting a lot stiffer than what was proposed back in July.

 

Back then, in order to win a loan commitment to re-finance that debt, the carrier had to swallow terms that include issuing senior secured debt, paying a variable-interest rate that looks like it will start in the neighborhood of 15 percent with no upward limit, and spending between $21 million and $24 million in fees and expenses. Now it looks like that commitment was none to firm. So far there&#146;s been no disclosure of how much stiffer terms lenders may be demanding. In fact Vonage hasn&#146;t even revealed if the lead lender in the deal, Silver Point Finance, is even willing to still do the financing, or whether it has managed to find needed partners to put up a big chunk of the cash, since Silver Point itself was going to put up only $125 million of the $253 million, or more, that Vonage desperately needs.

 

Meanwhile Vonage shares are now trading at less than $1 each, compared to the $17 at which they IPO&#146;d (TelecomWeb news break, May 25, 2006). When last seen, at the end of June, the company had $149.6 million left in the bank, had burned through $135.4 million in the preceding 90 days, and its accumulated deficit had topped the magic $1 billion mark. At that rate, there doesn&#146;t look like much can be left in the kitty.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21224076</guid>
<pubDate>2008-10-06 15:51:40</pubDate>
</item>

<item>
<title>Hidden Fees STINK!</title>
<link>http://www.dslreports.com/forum/remark,21103927</link>
<description><![CDATA[After using Vonage for about 14 months I decided to cancel and sign up with my cable company for a triple play deal. I was initially planning on going back to Vonage after the 12 month promotion with my cable company.

After reading TONS of horror stories I was dreading this call to cancel. Everything actually went pretty smooth except for the fact I had to go through two people and explain everything twice. 

What really ticked me off is the fact neither of the two reps said anything about a disconnect fee. I wasn't told this when I signed up either. I only notticed this $40 charge when I checked my online account after cancelling and seeing the charge. After I had the service I do remember seeing Vonage had a 1 year contract on the net somewhere, which is why waited 14 months before I canceled. Anyway, it turns out Vonage switched to a 2 year contract on Jan 31 2007. I joined in Jul 07 so I was supposedly in a 2 year commitment.

The fact that nobody mentioned this to me when I joined was pretty deceptive. The way it works is when you get your Vonage modem it is an implied agreement that by using their box you agree to a 2 year contract. Thats pretty shady.

The thing of it is, Vonage gave me no perks or discounts in my service which would make a contract viable. Cell phone companies do this to give you an expensive phone for free. I can live with that. But what did Vonage give me? Nothing. I had to pay an equipment fee, an activation fee, and got no discounts on my service. I didn't even get a free month because I chose the 14.99/month plan. And now when I canceled I get another $40 disconnect fee. Ridiculous.

At the very least, give the customer full knowledge of this 2 year contract. Don't hide it in small print in the modem box that you can only read AFTER you sign up and call it an agreement, then have the bawls to run commercials advertising NO CONTRACTS. Also, how about a choice of either returning the VOIP box that only works with Vonage, or paying a disconnect fee. I have no need for their box and theres no good reason to have to pay to leave their service. I hate you Vonage. I wish I still lived in Lakewood NJ, i would cover your entire facility in hemorrhoid cream and toilet paper you pieces of sh!t bastages! Thats it all.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21103927</guid>
<pubDate>2008-09-13 12:34:55</pubDate>
</item>

<item>
<title>I just cancelled Vonage</title>
<link>http://www.dslreports.com/forum/remark,21061411</link>
<description><![CDATA[I went for the Comcast triple play and cancelled Vonage yesterday.
I armed myself with a lot a patience, prayed a lot, grabbed the phone and placed the dreaded phone call.

Let me tell you that it was a very pleasant experience. I only talked to one person which of course offered me a new deal but there was no pressure.
She only clarified that I would have to pay the disconnection fee because I had been with them for less than two years.
She said keep equipment and call us back if you change your mind and that was it.
It was either my lucky day or they are changing things around.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21061411</guid>
<pubDate>2008-09-05 09:26:33</pubDate>
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