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<title>Time Warner Cable TV/Voice forum - dslreports.com community</title>
<link>http://www.dslreports.com/forum/timewarnertv</link>
<description>Time Warner Cable TV/Voice forum current topics</description>
<language>en</language>
<copyright>Copyright 2007, dslreports.com</copyright>
<pubDate>Sat, 28 Nov 2009 18:16:35 EDT</pubDate>
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<item>
<title>[Cable] Dallas/Ft Worth Metro Vol I -- Time Warner</title>
<link>http://www.dslreports.com/forum/remark,16660665</link>
<description><![CDATA[The running DWF comcast thread was a great one.  Hopefully we can continue it here.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,16660665</guid>
<pubDate>2006-08-07 14:42:44</pubDate>
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<item>
<title>[TWC] Terrible Pixelation on HD Channels in Staten Island NY</title>
<link>http://www.dslreports.com/forum/remark,23304419</link>
<description><![CDATA[I'm about ready to give up on TWC here on Staten Island. My HD channels for the last few weeks look horrendous. The majority of them have terrible pixelation or are breaking up completely. Some look fine though.  It took a week for a tech to come to my house yesterday. He replaced some wires, and put on an attenuator. It made little difference. I already have FiOS Internet and phone and pretty much only keep TWC for MSG HD. Unless someone has a solution to what's going on here, I'm going to have to turn on my FiOS TV. I tried to watch the Knicks in HD tonight, but gave up and actually watched the SD channel.  Am I only the only here with this problem?]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23304419</guid>
<pubDate>2009-11-06 21:30:19</pubDate>
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<item>
<title>[TWC] TWC Staten Island news for 2010</title>
<link>http://www.dslreports.com/forum/remark,23406779</link>
<description><![CDATA[ok, just got my current bill with new rate info, it states that more HD is coming , over the current 100 + , plus new innovations, with the 50 MB , DOCSIS 3.0 being the 1st one to come out, the 50 MB DOCSIS will be done in the NYC Entire TWC Area by Spring 2010. Hoping with HD , we see VIACOM HD, WGN HD, NASA TV and NFL Network HD. Also want to see CMT Pure Country, Better PQ on MSG 2, MSG + 2, Channels 197 and 198 and PBS Kids Sprout , + other Music Network, like MTV Hits, MTV Jams,, MTV U , and so on . ALso NY 1 HD needs to be enhanced . ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23406779</guid>
<pubDate>2009-11-28 15:12:01</pubDate>
</item>

<item>
<title>[TWC] New HD channels for San Diego</title>
<link>http://www.dslreports.com/forum/remark,21333067</link>
<description><![CDATA[Basically I have posted about San Diego in the SoCal Thread but San Diego is it's own market. This thread is about new HD channels in San Diego. That includes the ex Adelphia North County area. In non Ex adelphia areas up to 15 new HD channels but it may be like 10 of them. Some of them include Food Network HD, KUSI HD, and HGTV HD. San Diego is a unified cisco network except for the Ex Adelphia which is moto. ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21333067</guid>
<pubDate>2008-10-27 14:36:34</pubDate>
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<item>
<title>[Columbia SC] Navigator issue with audio</title>
<link>http://www.dslreports.com/forum/remark,23404392</link>
<description><![CDATA[Received the upgrade on my SA8300HDC DVR.  I have one issue that is causing grief.  I have my TV connected via HDMI.  My audio is out to my Surround Sound receiver via the digital coax output on the 8300.

I go into the new Navigator settings (Settings->Devices->Audio:Digital Output), change the setting from HDMI to Dolby Digital and save.  Everything is great and DD 5.1 kicks in on my receiver.  However, if I power down my 8300 & TV the setting will revert back to HDMI and I don't get 5.1 from my receiver.  If I just power off and on the 8300 without powering off the TV, the setting seems to stay.  Of course, I always turn both off so I have to change this setting back to Dolby Digital each time- very frustrating.

Does anyone else with a similar setup see this issue?  

Of course, customer service wants to dispatch a tech and check/replace my DVR (and lose all my recordings) when the issue is most likely software.  I never had an issue with the Audio Output setting pre-Navigator.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23404392</guid>
<pubDate>2009-11-27 20:41:50</pubDate>
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<item>
<title>[TWC] Time Warner Navigator</title>
<link>http://www.dslreports.com/forum/remark,19588262</link>
<description><![CDATA[I just thought I'd share this article I found online regarding Time Warner's new Navigator (Mystro) software.  Perhaps this can spark some discussion on what you think for the few that have been 'navigated'.  Passport appears to be the BEST, and many people are angered of how buggy and slow Navigator runs in comparison.  Here's the article:

December 07, 2007

Navigator

It's been a rough year for customers of Time Warner Cable, Kansas City's leading cable provider and possibly the leader in TV-related headaches. Time Warner would like to apologize for that, and we would like to accept its apology -- mostly, though, we hope it's learned its lesson.

The trouble started in January, when Time Warner started &#147;upgrading&#148; people's set-top boxes with new software to control the on-screen guide, DVR recording and other features. And then there was the ongoing soap opera with the NFL Network, which wasn't Time Warner's fault (in my opinion) but still resulted in a lot of angry customers wondering why they couldn't get the Packers-Cowboys game Nov. 29. In between, a channel-changing snafu irked some fans of A&E (the channel, not the newspaper section).

Above all, though, there was the Navigator debacle. In January I wrote that Time Warner was rolling out a new menuing system for its cable boxes. I quoted a local spokesperson who said Navigator had been developed &#147;so we can be more responsive to our customers.&#148; Famous last words. Since then, customers have flooded Time Warner's help lines, and my mailbox, with horror stories of sitting down to watch a recorded show, only to discover their DVRs had been wiped clean by the new software. Others were put off by the new menuing system, or driven mad by the three-second response times each time they pressed a button on their remotes, or felt like they were in a car with bad brakes each time they tried to fast-forward through a show ... the list went on.

&#147;I have never seen my wife so frustrated with anything, (and) that is an area where she usually counsels me in patience,&#148; wrote Chad Colgan of Lenexa. On Aug. 28, Time Warner switched his HD-DVR to Navigator, erasing the entire fourth season of &#147;Battlestar Galactica,&#148; which they were saving up for one of those viewing marathons that DVR users look forward to.

Two months later, when I checked in again with the Colgans, they were still having trouble. &#147;When the DVR works we don't have many complaints,&#148; said Colgan, &#147;but the 50% of the time it hangs or freezes, like a slow computer, you want to yank it out of the wall.&#148; Not only is he considering a switch to Everest, so is his brother-in-law. His cable hasn't been upgraded yet but is spooked by Colgan's tales of woe.

That's the kind of word-of-mouth damage Navigator can do to Time Warner's business, and not just in Kansas City. Its customers in Lincoln, Neb., also got &#147;upgraded&#148; this year, and the ensuing debacle led the city council there to pass a resolution calling for an investigation. The city's cable advisory board concluded that Time Warner had &#147;beta-tested&#148; Navigator on the unsuspecting people of Lincoln. (The AVS Forum's Navigator complaint thread scores high in Google search.)

I could go on: Jim Savage, HD-DVR customer, reports that &#147;Navigator still gives me headaches as it is still incredibly slow, poor resolution, among other issues,&#148; months after it was installed. Rebecca Tasler: &#147;We had been so dissatisfied with the new Navigator software that my husband talked a tech into reinstalling the old Passport software system.&#148; After that, recorded shows looked &#147;horrible,&#148; were heavily pixellated &#151; what a surprise, my Passport-enabled box is suddenly doing the same thing. So now it&#146;s not just Navigator.

Scott Simerly, who called my attention to the troubles in Nebraska, called Navigator&#146;s interface &#147;downright prehistoric. I fail to see any improvements in the functionality and the keyword search is horrible in comparison to the old system (Passport).&#148;

And yet, the vast majority of people reading this are, according to Time Warner, having no problems at all. That's because they are using set-top boxes that have been tested with Navigator and work fine. The problem, says Damon Shelby Porter of Time Warner Cable Kansas City, is that there are some four dozen different cable box models in use around the area. And while Porter said Navigator has behaved well with &#147;97 percent&#148; of them, getting the software to behave with them all has been a bear.

&#147;It was tested by our lab, it was tested by our employees in their homes but -- mea culpa -- it's really taken much longer for us to iron out the problems than we had hoped,&#148; Porter said. &#147;We're very frustrated.&#148;

Not as frustrated as I was when I had to return my Navigatored HD-DVR to Time Warner for a replacement. To my relief, the new DVR hasn't been upgraded, because it's a different model and Time Warner has slowed the rollout of Navigator.

There was also that matter of Time Warner moving A&E to Channel 35 without telling anyone (although technically it did warn those of you who read the legal notices in the business section). Porter said a new process was put in place so future channel changes get better publicity.

And another thing &#151; at some point, TWCKC pulled the plug on Turner Classic Movies' secondary audio (or SAP) channel. Time Warner hadn't gotten back to me by the time I filed this report, but a reader and I each independently confirmed you can't get the audio description of many TCM films offered on the SAP channel for viewers with visual disabilities. That feature should be available to everyone with cable, set-top box or not, and needs to be restored pronto.

Channels changing: On Jan. 1 Court TV, best known for launching Nancy Grace's career and for its gavel-to-gavel coverage of headline-grabbing trials, will become truTV (small &#147;t&#148;). Trials will still air during the day, but the channel's new owners -- what do you know, Time Warner again! -- will expand the evening lineup to include other types of mayhem besides criminal. Among its new series are &#147;Sky Racers,&#148; which will follow TV news choppers; and &#147;One False Move,&#148; focusing on people whose jobs or adventures take them to the edge of death.

Discovery is also rebooting two of its digital-tier channels in January. Discovery Times, which was launched in 2003 as a joint venture with the New York Times, petered out after three years. It's been quietly rebuilt around in-depth documentaries, and now the channel will be known as Investigation Discovery.

Planet Green is the new name of Discovery Home & Leisure, focusing on eco-friendly programming. You may have already heard of one program it's launching in 2008, &#147;Greensburg Eco-Town,&#148; which will document efforts in tornado-devastated Greensburg, Kan., to rebuild using environmentally friendly materials.

Meanwhile, another year has passed without a single international news channel being added to Time Warner's -- or Comcast's, or Everest's -- digital tiers. Al Jazeera, BBC World and France 24 are all there for the taking. This lack of public responsibility in a post-9/11 era is disheartening.

Posted by Aaron Barnhart on December 07, 2007 at 07:12 AM in TV Barn
http://blogs.kansascity.com/tvbarn/2007/12/this-is-an-upgr.html]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,19588262</guid>
<pubDate>2007-12-08 19:01:15</pubDate>
</item>

<item>
<title>Roll out date for the Samsung H3260 and H3270</title>
<link>http://www.dslreports.com/forum/remark,22930519</link>
<description><![CDATA[Just thought I should start this thread for people who want an easy to look at reference. You can visit this page on my server to get info. I don't have a lot not but if you know info for your area please do submit to this thread and I will add it on the site.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22930519</guid>
<pubDate>2009-08-27 00:13:46</pubDate>
</item>

<item>
<title>Issues with Time Warner Cable service in New York</title>
<link>http://www.dslreports.com/forum/remark,21669497</link>
<description><![CDATA[If you guys run into any issues with your cable box or modem in Brooklyn, Queens, Manhattan, Bergen, or Mount Vernon, feel free to drop me a message.  I'll try my best to resolve your issues.]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,21669497</guid>
<pubDate>2009-01-02 11:10:23</pubDate>
</item>

<item>
<title>Even More HD Channels In Rochester</title>
<link>http://www.dslreports.com/forum/remark,22800367</link>
<description><![CDATA[Well not sure where all the premiums we were supposed to get in HD the past two weeks are, hopefully they will be added this Tuesday, but due up are:

1028 - NBA TV HD
1029 - The Weather Channel HD
1074 - MSNBC HD
1101 - HBO 2 HD

http://www.timewarnercable.com/Rochester/support/policies/legalnotifications.html

15 more to go until we hit the magic 100 :)
--
Don't Blame Me, I Voted For McCain
Welcome to The SSA, The Socialist States of Amerika, Lead By Your Dictator, Hussein Obama
Adolf Hitler, Joseph Stalin, Mao Zedong, Fidel Castro, Saddam Hussein, B. Hussein Obama
Obama = Terrorist]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,22800367</guid>
<pubDate>2009-08-01 19:46:10</pubDate>
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<item>
<title>Nice Seeing NFL Network</title>
<link>http://www.dslreports.com/forum/remark,23400688</link>
<description><![CDATA[Speaking of the PQ Issueson TWC NY City lately, the NFL Netowork looks good tonight for the Giants, The Jets we have next Thursday . Too bad the NFL Network isnt an Regualr NFL Channel on TWC , maybe 2010 season ]]></description>
<guid isPermaLink="true">http://www.dslreports.com/forum/remark,23400688</guid>
<pubDate>2009-11-26 21:03:37</pubDate>
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