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Comments in response to »Review of Callcentric by ODYSSEY by ODYSSEY See Profile
PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms

3 edits

Questions on CC review

Curious as to your 60 percent rating for tech support. Please note, while I think that CC is really quite good, I have criticized them myself on occasion as to specific aspects. But I did not see anything in your review that would be associated with a 60 percent for tech support.

If there ends up being a delay in getting your DID or if there are porting problems or something else like that, then that would be relevant. But it sounds like things have gone well so far. So I am puzzled.

Thanks!
permalink · 2009-03-05 07:47:50 · Print · Reply to this

N9MD
Premium
join:2005-10-08
Wayne, NJ
·VOIPo
·ViaTalk
·PHONE POWER
·Callcentric

Re: Questions on CC review

said by PX Eliezer See Profile :

...Curious as to your 60 percent rating for tech support.
I suspect the reviewer is using this "grade" to show his/her dissatisfaction with the CC Ticket system ... rather than being able to talk with a customer rep on the phone.

As I've stated in the past (and in my updated review posted today), CC's support team is superb in their rapid and on-target responses. I would rather have the support people discuss any issues within the company ... usually coming up with a "real" answer ... than have a Level 1 CSR fumble with my issues on the phone and then give me some lame temporizing answers which often don't work anyway.
permalink · 2009-03-05 20:13:32 · Print · Reply to this
ODYSSEY

join:2001-12-06
Raleigh, NC
·ViaTalk
·Callcentric
·RoadRunner Cable

 a) I put the wrong date. Fixed now. Thanks for pointing it out.

b) I choose the middle rating for tech support because so far it has been average.
--
All information expressed in this post is my opinion, and should not be regarded as a statement of fact.
permalink · 2009-03-06 00:04:04 · Reply to this
Forums » comments on review of Callcentric

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