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Forums » comments on review of Cox HSI

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Comments in response to »Review of Cox HSI by MJimLay by MJimLay See Profile

KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest

Don't give up there. They'll wreck your credit

They cannot charge you for services not performed. Well they can try but you can fight it.

If you ignore the bill they'll just send it to collections. If you have no luck in talking to Cox then you need to talk to your local Utility Commission or PUC. Best bet it to try and talk to a Comcast supervisor and focus on the charges they have on your bills for work they never performed.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!)
permalink · 2008-08-24 19:16:14 · Print · Reply to this

MJimLay
aka FlexBaud
Premium
join:2004-10-06
Beach Haven
clubs:
·Cox HSI

Re: Don't give up there. They'll wreck your credit

said by KrK See Profile :

They cannot charge you for services not performed. Well they can try but you can fight it.

If you ignore the bill they'll just send it to collections. If you have no luck in talking to Cox then you need to talk to your local Utility Commission or PUC. Best bet it to try and talk to a Comcast supervisor and focus on the charges they have on your bills for work they never performed.
Thankfully, I didn't have to go that far and was able to get the issue resolved.
permalink · 2008-08-25 12:35:39 · Print · Reply to this

CoxTech1
VIP
join:2002-04-25
Chesapeake, VA

Re: Customer Service Problems

I apologize for any difficultes you encountered with customer service regarding your issues. If you would like me to research this further just PM me you cable modem MAC or any other account information you may have and I'll be happy to see to it that the issue gets addressed.
permalink · 2008-08-25 09:52:02 · Reply to this

supergirl

join:2007-03-20
Pensacola, FL
·Cox VOIP
·Skype
·Cox HSI
·AT&T Southeast
·magicjack.com

Re: Customer Service Problems

said by CoxTech1 See Profile :

I apologize for any difficultes you encountered with customer service regarding your issues. If you would like me to research this further just PM me you cable modem MAC or any other account information you may have and I'll be happy to see to it that the issue gets addressed.
Lying has become an art with Cox here (cable service). Supervisors could care less.
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl
permalink · 2008-08-25 10:49:01 · Print · Reply to this

MJimLay
aka FlexBaud
Premium
join:2004-10-06
Beach Haven
clubs:
·Cox HSI

Re: Customer Service Problems

said by supergirl See Profile :

said by CoxTech1 See Profile :

I apologize for any difficultes you encountered with customer service regarding your issues. If you would like me to research this further just PM me you cable modem MAC or any other account information you may have and I'll be happy to see to it that the issue gets addressed.
Lying has become an art with Cox here (cable service). Supervisors could care less.
I do agree that the Customer Service has really gone down hill with Cox as a whole. However, their excellent service makes up for it IMHO. Example: I was with T-Mobile for 5 years, excellent customer service, but the service was very bad in my area and they didn't offer many of the newer features that other networks had. I left T-Mobile to go to Sprint and while I agree that their customer service could be better, their service makes up for it very much. I use my phone 10x more now just because it actually works!
permalink · 2008-08-25 12:32:44 · Print · Reply to this

MJimLay
aka FlexBaud
Premium
join:2004-10-06
Beach Haven
clubs:
·Cox HSI
said by CoxTech1 See Profile :

I apologize for any difficultes you encountered with customer service regarding your issues. If you would like me to research this further just PM me you cable modem MAC or any other account information you may have and I'll be happy to see to it that the issue gets addressed.
THANK YOU!!!
permalink · 2008-08-25 12:29:42 · Reply to this
Forums » comments on review of Cox HSI

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