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Comments in response to »Review of Callcentric by Brian Grif_n by Brian Grif_n See Profile

esc0

@rr.com

CallCentric

I have only been with them for about 2 weeks now. I have been mostly impressed with the tech support. Even thought it's only through emails there response time during normal working hours have been very impressive. Their response has been fast and they know their stuff. All my issues were resolved the first time. I have not even seen the same result with P8 tech support via phone.

I enjoy the BYOD option. I can play with the settings and see how everything works. I have past my trial period with P8 and will not hesitate to pay the cancellation fee they charge. I will port my number over as well to CC.

About your local calls. If you send them a ticket about that they will configure a dial plan so you can dial 7 digits for your local calling area. They did one for me.

About the codecs, Yes G7.11u is said to be better quality and uses less bandwidth. But for reason I have used it along side G7.29a and this one seems to sound cleaner and with my bandwidth I should have no issues granted I am only surfing the web at the same time.

Ask them about the dial plan, you'll see how knowledgeable they are with this. Good luck.

Please post back your experience for others.

PS: For anyone else reading this post. CallCentric's services are independent of each other. Make sure you read about their services prior to signing up. And all their services are pre-paid, i.e, international calling.

Brian Grif_n
Wireless Guru

join:2001-01-17
Reno, NV

Re: CallCentric

Would you mind PM'ing me the dialplan they provided to you? We did swap several support emails back and forth, but none of the dial plans they provided would allow local-number 7-digit dialing and long distance dialing all in one dial-plan. They mentioned the didn't have an AC-211-SR in their labs for testing, so they were doing their best. Maybe it's a limitation of their service and my adapter - though when I was using SunRocket the dial-plan would do both.

Thanks.
--
Check out my website: www.renowirelessinfo.com

Heat305

join:2007-01-11
El Paso, TX
·AT&T Southeast

Re: CallCentric

Just in case the pm I sent you was incomplete. I posted it in here again for you.

(*xx.|*xxx|*75xx|[3469]11|0|00|[2-9]xxxxxx|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxxS0|011[2-9]x.|**275*x.)

The part that does 7 digit dialing there is:
[2-9]xxxxxx
which prefixes 1212 (1 + area code 212) onto any 7 digit number you dial. You of course would need to change the "1212" part to "1xxx" where the xxx is your local area code. The plan above supports 7, 10, and 11 digit dialing.

Heat305

join:2007-01-11
El Paso, TX
·AT&T Southeast

Click for full size
Just in case the pm I sent you was incomplete I posted the dial plan here for you in the jpeg.

Brian Grif_n
Wireless Guru

join:2001-01-17
Reno, NV

Re: CallCentric

Thanks for posting the screenshot. I see that the greater-than/less-than symbols and everything in-between get deleted when you post - an HTML thing.

I tried your plan which did not work - I don't think my AC-211-SR recognizes those symbols in a dialplan.

When corresponding with Callcentric, to get 7-digit dialing they had me use "p(xxxxxxx)1ACO" as part of my dialplan string. ACO=Area Code. That worked for 7 digit dialing, but I could not dial 10- or 11-digit numbers - I would get a fast busy as soon as I started dialing over 7 digits.

After some experimenting this morning, I tried putting a "T" at the end of the numbers, resulting in ""p(xxxxxxxT)1ACO" - which allowed me 7- and 11-digit dialing, but not 10-digits.

I finally came up with the following dialplan which allows 7, 10 and 11-digit dialing on my AC-211-SR:

(>#|[3469]11|00|p(xxxxxxxT)1775|p(xxxxxxxxxxT)1|1[2-9]xxxxxxxxx|**275*x.T|*x.T)

I don't dialing internationally, so that part was removed from my dialplan.
--
Check out my website: www.renowirelessinfo.com

Heat305

join:2007-01-11
El Paso, TX
·AT&T Southeast

Re: CallCentric

I am glad you finally got it working. Like I said with SR Gizmos many will need to do some more research on how to get these dial plans to work. But if you like the ATA then I don't see why you can't use it.

I haven't seen any other ( BYOD ) provider being as helpful as CC when it comes to non generic SIP ATAs. I have had great call quality with them. Please come back and post whenever you had time or an update about them. Have a good one!!!
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