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Forums » comments on review of AT&T DSL Service

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Comments in response to »Review of AT&T DSL Service by gopnick by gopnick See Profile

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:

Can we help?

Can we help in this regard? I am curious why your dsl is not working either.

Thanks
David
permalink · 2007-09-29 11:27:38 · Reply to this
gopnick

join:2005-01-07
Benton, AR
·Charter Pipeline
·AT&T DSL Service

Re: Can we help?

If anyone could help I'd be very happy to accept that help!

As of this morning, I still don't see a sync light. I saw at the CID that they are using the green & red pairs, which seems to be on the inside pair in the plug when I unplugged it to plug the modem directly into the CID. I still don't get a sync light, even at the CID.

I may try that test again today, though nothing should have changed since I tried that on Friday.

What else do you suggest?
permalink · 2007-09-30 12:52:33 · Print · Reply to this

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

Re: Can we help?

Well first things first:

Go here and just post your dsl enabled phone number or the account number in a new topic (button at top right of screen)

»/forum/sbcdirect

Just need the account number or the userid so I can look it up.

Also, did you happen to check at your nid/sni/mpoe to see if you have a signal at the premise by chance?
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
permalink · 2007-10-01 14:32:31 · Print · Reply to this
gopnick

join:2005-01-07
Benton, AR
·Charter Pipeline
·AT&T DSL Service

Re: Can we help?

I will go there and try to get help if I haven't received any more help from ATT by Thursday morning.

I called this morning and they admitted that a "glitch" prevented them from seeing problems with my installation and that I had a new due date of 10/3 by 8pm. They apologized and said over-and-over again that they thought the level of service I'd received was unacceptable. I can accept that. I'll gladly edit my review if this goes well.

In the meantime, thanks a lot(!!!) for your offer for help. I will give the system a few more days to work it out and I'll follow your link at that point if it isn't resolved.

Thanks!
permalink · 2007-10-01 16:22:21 · Print · Reply to this

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

Re: Can we help?

Well I can still track it if you want. Just post the number over there in a new topic.

lemme know, also not sure but you might also check this out to see if you have service working to your location.

»How to test at the nid/sni/gray test jack

That will tell you how to take your modem out to your nid/sni/mpoe and test your service should you have a problem and need to find out if it's inside or not.
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
permalink · 2007-10-01 16:39:54 · Print · Reply to this
gopnick

join:2005-01-07
Benton, AR

Re: Can we help?

Posted in direct.
permalink · 2007-10-03 17:49:02 · Reply to this

David
No,there is another.
Premium,VIP
join:2002-05-30
Granite City, IL
clubs:
·DIRECTV
·magicjack.com
·AT&T Midwest

Re: Can we help?

I got your number in direct it looks like the order is completed. I would say at this point confirm with the modem you have no sync at the nid. If not at that point I think you are up to a field tech. I posted some information in direct for you. All I need is just the info.

Thanks
David
--
If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
Koetting Ford, Granite City, illinois... YOU'RE FIRED!!
permalink · 2007-10-03 20:45:33 · Print · Reply to this
Forums » comments on review of AT&T DSL Service

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