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snailspace
join:2000-11-27
Montevallo, AL | magicJack All features not implemented yet. Still in Beta !!!! | |
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Dan Borislow
@aol.com
| Re: magicJack I am somewhat confused by this post.
Our 911 is the easiest to use in the Business and you do not have to register each time.
The Area Code availibilty is posted clearly on the site and it says be end of September.
The features will start coming up quickly now
We will have major ,major upgrade most likely end of this week for software.This will include autorun for Vista which was a monster.MAC preview will be available within 30 days.
We expect to come out of BETA in October,and I believe we will be hitting all cylinders then.
Thank you for being a customer and I expect we will meet all your expectations by launch.The hard part was getting the best voice quality in the Biz,the rest of these requirements are much easier to accomplish.
Dan Borislow (founder) | |
| | | rnikischer
join:2002-12-28
Ottawa, IL
 ·magicjack.com
·Vonage
| Let me clear up some of the confucion Mr. Borislow First of all, thank you for responding to my review. I would have been more inclined to give your company a better rating if you paid as much attention to your own user forums.
911 Service
I didn't mean to suggest that you have to register every time, but you DO have to select your 911 location every time you restart the software. This really isn't something that is a new complaint, your customers have been suggesting that you fix it for weeks now.
Area Code Availability
It was clearly posted back in July and August on your website that area codes would be available by September 1. That was your promise to your customers, not my wishful thinking. That promise has already been broken. Please do not try to suggest that I wasn't paying attention. I sincerely hope that you keep your promise this time around.
While I understand that this is a recent start up company who charges its' customers very little I do believe that if you intend to build good relationships you should keep your promises to your customers, or at the very least keep your customers informed. Pay attention to your user forums at your website and you will see what I mean. You should respond to customer requests for support and be available when you say you are on your live chat.
I'm not expecting miracles, I am willing to wait for added features and I don't mind a few hiccups along the way. That's the trade-off for getting such a reasonably priced service. I was one of the first Vonage customers and I still have their service. I take the good with the bad.
I wish you all the success with MagicJack and look forward to a long lasting relationship together! | |
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Dan Borislow
@aol.com
| Thanks for you insight I remain confused by the 911 part.This should not happen.Please email me at dborislow@aol.com
As far as the customer service issues,please remember we are in Beta.You will see CS format has been changed dramatically this week.This weekend their is a major software upgrade coming out too.
The idea is to do enough things right,that we will not need Customer service.Our resources have been assigned to that goal.In my Last company,where we sold 4 million members on AOL Long Distance,the very first year we started the company in retail,we recieved the JDPowers awards.
The area code availability will be something that happens fast and furious,but will not happen until we build all our redundancy into our systems.It will be soon though.
I demand miracles from my people and you will see them.
Please contact me and I will help in anyway I can.I think you will see dramatic improvement in CS in the coming weeks before launch.
Thanks for being Patient.
Dan | |
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luisfer
@tbdsl.com | magicjack not conesting I install magingjack and when i dial is giving me a not answer for oo:oo dont know whay ,magigfix says is workig ,but is not conecting ,,please help | |
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parmley86
@charter.com
|  Very Frustrating!
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Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
 ·HughesNet Satellit..
 ·Windstream
| Re: Very Frustrating! said by parmley86 :
I have Vista on my computer. I bought this magicjack because it was advertised to work with vista. Now that I got it, I see the link for the vista upgrade does not work. Great. I also just noticed I can not even get a number with my area code. I can't even get an area code in Wisconsin!!
Personally though not a MJ user, I would blame Microsoft.
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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.13 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck | | |
| PX Eliezer
Premium
join:2008-08-09
New Jersey
·Callcentric
·Optimum Voice
·callwithus
·voip.ms
| MagicJack settles with Fla. AG over customer complaints April 15, 2009
MagicJack settles with Fla. AG over customer complaints
[South Florida Business Journal]
Florida’s attorney general said Wednesday he has reached a settlement with MagicJack LP over charges the Palm Beach County company charged customers for a long distance phone service during what was supposed to be a free 30-day trial.
Bill McCollum’s office began investigating the company’s business practices last July after receiving numerous complaints from consumers about the product, which connects a household phone to a computer, allowing customers to make unlimited long-distance calls over the Internet.
The investigation also found that the product had limitations that were not properly disclosed, and that the company did not have enough customer service agents to deal with consumer complaints, according to a news release from McCollum’s office.
As part of the settlement, the company has agreed to implement various new practices to assist its customers, including a guarantee that all inquires will be responded to within 24 business hours and a disclaimer on the first page of its Web site, clarifying the eligibility requirements to participate in a free trial offer.
The company, which has resolved the 500 customer complaints, also will reimburse the state for the costs associated with the investigation. | |
| redpepper
join:2009-09-05
| magicJack Users Can Now Skype PCPhoneSoft announced the release of its new Skype dual mode calling software plugin "SkyjackPlugin" for magicJack users.
To place Skype calls just dial * before the number you want to call. Speed dial numbers are available for dialing other Skype users. Regular magicJack calls are placed as normal. For incoming calls, just answer the phone when it rings.
Users of the magicJack can now enjoy the added benefits of Skype including video calling, conference calling and free Skype to Skype user calls worldwide.
Users of the magicJack can check it out and try it free at »www.pcphonesoft.com | |
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