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Comments in response to »Review of EarthLink by eric_n_dfw by eric_n_dfw See Profile

bksst

@feather.net

Earthlink Wi-Fi

Is it possible to cancel the contract if you rarely get decent service? By the way, you are right, tech support could care less if they fix your problem or not. In my case they never figure out whats wrong and give me a different excuse each time. They even accused my of having a computer virus screwing my connection up. Did virus and all types of ware checks, nothing was found. Why dont they admit that they suck and let me cancel my contract for free if they cant give me internet connection.
permalink · 2007-09-01 00:49:07 · Reply to this

Splitpair
Premium
join:2000-07-29
Cow Towne
·T-Mobile US

Just a Question

I had a new Covad pair run to the house by Speakeasy a year prior for their OneLink service but Earthlink is using the older, SBC pair and they wanted me to pay $50 to get it switched to the new pair.
Are you referring to wiring installed in your home or the SBC outside plant wiring?

Is there a reason you have a preference for the SBC wiring?

Wayne
--
If you cannot fix it with a buttset and some beanies you ain't a technician.
permalink · 2007-09-01 10:16:18 · Reply to this

eric_n_dfw

join:2001-10-22
Euless, TX
·EarthLink
·AT&T U-Verse

Re: Just a Question

I'm talking about the wire from the curb to my NID.

I'm saying that I wish they would try the one that Speakeasy/Covad put it for my old Speakeasy OneLink line as it never had any noise problems. The SBC pair I'm on now dates back many years to when I was still on Southwestern Bell/SBC for voice. (Actually, there's a 3rd cat-5 out there from Sprint ION too, but it's been dead since they went belly-up)
permalink · 2007-09-01 21:59:35 · Reply to this
Forums » comments on review of EarthLink

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