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Comments in response to »Review of ViaTalk by N9MD by N9MD See Profile

discjoker

join:2002-02-18
Billerica, MA

1 edit

Spot On.

Your most recent update pretty much reflects the situation with Viatalk. I was lucky to get out when I did. There really is no point being aboard a sinking ship.

burris
Premium
join:2000-08-22
Miami, FL
·VOIPo
·AT&T Southeast
·ViaTalk

Re: Spot On.

I too, feel lucky to have been able to escape the looming SR redux.

I am amazed how they've survived as long as they have.

As I read the VT forum, I see the same handful of fanboys criticizing anyone who dares to question VT or its motives.

Then I read in numerous posts where Brendan keeps running just to stand still, and has latched onto a phrase that tries to convince the users that they have found the source of the problem...that should have never occurred, and they have installed measures to make sure it doesn't happen again...until the next time, of course..

I think Brendan owes DSLReports a big thank you for actually providing him with a free trouble reporting system, since if VT had one that worked, they wouldn't be having to air all its dirty laundry in an open forum.
That, coupled with the payments to affiliates that only seem to be paid when a lawsuit is threatened, also in an open forum, makes me wonder about the maturity of the management. Of course, we won't even get into the bogus fee nonsense.

In retrospect, I don't wonder.
dipswich
Premium
join:2003-06-27
Raleigh, NC
·AT&T U-Verse
·VoicePulse for Bus..
·ViaTalk
·RoadRunner Cable

The $50 disconnection fee

The other great thing about the "cancel within 14 days of a renewal date" and $50 disconnection fee is that Viatalk's software can't even support it. If you call... err, file a support ticket since you can't call to cancel... and ask that your service not renew, they have to cancel it right then. There is no option to call and let the service expire naturally at the end of the term.

Since this disconnection fee is separate from equipment fees, it really has no basis. It's great visibility into the true Viatalk.
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