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 robo45h
join:2002-06-28
Phoenixville, PA
| Phonom not so good Your theory that Phonom has the advantage of a "good first hop" right to the Cavalier servers is a very good one. I had the same thoery. Alas, in practice, it doesn't work out. I've had Phonom (which implies Cavalier's DSL) for a few years, and the quality of the voice has always been poor. Very poor. At first, I thought it was just my DSL speeds -- which another sore point. I live very close to the central office, and was told (pre-sales) that with ADSL2 I should get around 4MBPS at my distance. Post-sale, I find out that my central office doesn't have any spare ADSL2 slots, and I get old-fashioned DSL and ~1Mbps of speed split up/down.
But my thought that the speed was the issue was shot when a friend brought over his Vonage box and we had better voice quality on Vonage than I did on Phonom. What does THAT tell you? Their tech people either have NO idea what they're doing in the VoIP world to get things working, or they choose the wrong VoIP technology and it will never work well; at least not over 1Mbps DSL.
No matter how the techs have tried to adjust parameters of VoIP, change the up/down bandwidth, I've never had great voice quality. Certainly never been able to FAX, as they claimed I could pre-sales (many VoIP vendors specifically say FAXing won't work).
Now, to add insult to injury, last week my DSL speeds have gone to heck. total up/down of under .5 Mbps. Sometimes the up or down will go below dial-up speed!
My initial contact to tech support did not fix the speed; they only resulted in the configuration of my line getting screwed up and loosing my static IP address (effectively shutting down my DSL connection since my router presumed it was using a static IP as it had for the past three years). A call to a competant tech support person fixed the static IP problem.
After the long weekend is over, I'm going to call customer service again and try to get upgraded to ADSL2; they HAVE to have more ports this many years later.
CavTel really seems to be trying to force me to go to Verizon FiOS (which is available to me). If FiOS didn't block ports 25 and 80 (preventing me from running servers), I'd be gone already. | |
| 
memser
@cavtel.net
| OK experience with CavTel DSL for years . . . I'm 17,200 feet from the CO and grandfathered in with CavTel DSL and I've had them ever since they offered DSL service here in Va. Beach. Since I'm so far away, they uncapped me and charge me the cheapest rate: I get around 400 Kb/s down. The only real problems I have are that I'm at the cable end and there was only one working copper pair (and I have two lines - Verizon once did a repair and switched my DSL to the phantom pair and it was a pain to get it switched back, but that's Verizon). Because Verizon owns the copper, they would never really fix the poor line quality caused by the old underground cable. Then last summer, when Verizon installed their FIOS cable, they cut _my_ underground cable. Now I've got a "temporary" drop run from up the street, but my line quality is soooo much better. If I ever drop CavTel, Verizon won't let them hook me up again. I keep them because they give me a static IP and I can run any server I want, but my main Internet access is via Cox; I do route DNS through CavTel because the Cox DNS servers are not as reliable and I still use my CavTel mail address. The CavTel DSL tech people on the phone are not useful, but CavTel DSL has been so reliable for me (and more reliable than Cox), I haven't needed their help; when I have called for a POTS problem, they have always been very quick to respond and fix it the first time. | |
| tacoisleet
join:2007-04-18
Dendron, VA
| ** PLEASE READ ****** Basically any complaints against the service on due to the customers incompetence. The majority of people who call in do not follow instructions on the setup, or do not know how to configure their IP address. Another thing that these unintelligent people do not know that we use STATIC IP address so they hook up a router, and CALL CAVALIER TO SUPPORT THEM WITH SETUP, they are ignorant can't realize the concept that the router is acting as a DHCP server, so ONLY the router needs to be configured with the IP address, try to explain this one to a brainless one. Most of the complaints I've seen on this msg board are just due to ignorance in dealing with technology. *Noting* besides problems on the VERIZON side line which they own, most of the phone problems also lie on the users side, they either have the phone off the hook or just their phone has gone bad (which they will never accept this statement); techs can tell where on the line the exact problems lies if there actually is a problem.
Summary of Cavalier problems
10 % lies on the hardware side 90% in the cu stupidity
If you have some sort of education please read some of the negative comments some people have left and recognize how brainless they really are. | |
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