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Comments in response to »Review of Optimum Voice by SSidlov by SSidlov See Profile

Tees

@optonline.net

Iffy calling features.

This service is very iffy as it relates to the calling features. They might work, they might not and it’s a mystery whether they will or won’t. The only way to get any of the features to work on a nearly consistent basis is to plug one phone directly into the modem. This is a draw back to me as I have a large home. And everyone is used to using the multiple jacks throughout the house. It would be a real pain to have to travel to one particular room in order to make and receive phone calls when for years with other companies all of our features worked fine on all of our phones. Customer service blow I was told the following.

1. The modem seems to be picking and choosing which numbers it wants to display.

2. Maybe its something with the wiring I’ll send a tech out at your expense.

The sound quality is very good and there have been very few service interruptions during regular business hours. But if I’m receiving calling features I’d like them to work on a consistent basis and not be iffy and unpredictable.
permalink · 2006-11-24 00:28:12 · Print · Reply to this

SSidlov
Other Things On My Mind
Premium
join:2000-03-03
Pompton Lakes, NJ
·Optimum Online
·Cingular Wireless

Re: Iffy calling features.

I'm surprised about the the 'modem' comment. Why would the modem have any say about it? It's a head-end configuration issue. I've heard that CV says it's only what they get from the other carriers, but on a tech level they should be getting what everyone else gets, unless it's a plot by the telcos. It's sort of interesting though, sometimes I see Cingular names, sometimes I don't (same phone).

Point 2. Well, your signals must be nominal based on the comment, but if they are not, it's always been at CV's expense.

Yeah, I would like the calling features to work all the time, too, consistently.
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»www.Warpstock.org
permalink · 2006-11-24 11:42:45 · Print · Reply to this
Forums » comments on review of Optimum Voice

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