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|
 
JBH
@cox.net
| Poorest Service in Baton Rouge!  We've had a bundled service for less than a month and we have had serious transmission problems: dropped calls on the new digital phone, flickering internet service, etc... We called and they sent a tech out - who said the main problem was on the line outside: transmission/amp booster issues. He said they would send someone to fix it. That's the last we heard from him. We called two days later to see what the status was, they had no record of a request for maintenance from this guy and wanted to send out another tech. We were supposed to also get a call from the supervisor within 48 hours. Never happened. We called again two days later to complain that we were still getting lost calls, lost internet, and the saga continues. CANNOT RECOMMEND COX AT THIS TIME!!! A string and two Dixie cups is better than their phone service. They are the worst!! A lot of promise and no delivery. Very unhappy ... | |
| deadzoned
Premium
join:2005-04-13
Baton Rouge, LA
 ·Cox HSI
| Sorry to hear Sorry about that, I just noticed your comment after finally updating my review.
Sounds like you have had a lot of problems with Cox. Have you tried working with one of the Cox techs that are affiliated with the Broadband Reports forums? Honestly, it's really very little that you hear about people having major problems with their service in the Baton Rouge area. That's not to say people don't have problems with their service from Cox though, because problems do happen.
I think the follow-up and the final resolution to the problem are what is really important. Having said that, have your problems been fixed or do you still experience lot's of problems with service? | |
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