mardyron
join:2004-02-06
Hydes, MD
| Interesting idea, As I myself have been with Verizon for almost 3 years. On the initial install I had minimal problems. As far as the speed & tech support goes, it was great for the 1st 1-1/2 to 2 yrs. Since then though both the service & Tech Support has gone FAR, FAR south. I went from 728/128 to avg of 500/64 (even less)(their signal drops completely @ times), according to them I'm @ less than 8500ft so.......
Also note, the MORONS on the phone have no clue of an upgrade, or real support. Their response is to download their crappy support center & do a live chat with someone who know nothing about computers. I run a simple ASUS P4c800dlx-e P4 w/3.0g. This board supports an on-board RAID system. Their response was "Oh you are trying to run a server" "We don't support servers on our system" First of all as I explained to them I run a file server for my HOME NETWORK, NOT Online. What does how many Hard drives I have in my computer have to do with A SUcKY service. The biggest problem I have is when checking e-mail thru there servers it slows my net to a dead stand still. They have no answer for this. After several online Live support & about 2 dozen calls they still have not corrected or solved the issue (yet they close tickets saying resolved).
They have told me on several occasions the modem they supplied could be defective (they have yet to replace it), They also told me that modem was recalled (only to deny saying it), They have deleted trouble tickets (only to say I have never called), They use software to recapture ip(s) that stay out too long (their tech said mine was set to recover every 5 minutes). My biggest problem is this, my only other choice of service is 56k (never again) or CABLE which is considerably higher.
I'm trying to be very, very patient with Verizon. I hope they correct ther problems. After 1st of year though I feel a need to improve even if I have to spend more $. |
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