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 wrathlon
join:2002-01-21
Marlborough, MA | I feel your pain Brother I feel your pain my man as I am owned by verizon as well. Key word >>>OWNED no other choice . Shouldn't be this way but indeed it is .
my short story here »Review of Verizon Online DSL by wrathlon | |
| | 
nobjocky
@67.71.x.x
|  Why abuse the Tech?
I've got friends that are Tech support agents for Verizon, and some of the stories I hear are just so stupid that I can understand why they are "not the greatest at customer service". The reason they ask all those questions is because they are trying to find out what's going on, how things are set up, or what's been done recently.
It seems that NOBODY ever adds or removes and programs from their computer, and it's ALWAYS the fault of the ISP. If a tech asks if you've made any changes, tell the truth. If you are telling the tech that you made no changes, they are going to troubleshoot the issue as if no changes have been made, only to find out that you've uninstalled the Verizon software, added a firewall or whatever.
How about the customer that calls in ranting that service hasn't worked in four days, and there were not changes made. Only to find out that the modem isn't plugged in anymore? (Actual story)To me that is a major change to the setup.
How about when you call in with an error message, and when asked what the error is you don't remember.They are techs and not physics. If you get an error message, write it down or leave it on your screen. Remember, they can't SEE your computer screen, and you have to be their eyes and hands.
We all have to point the blame at someone, so why not point the finger at the obvious, yourself.
Try putting yourself in the techs shoes and try troubleshooting an issue that you don't actually see and have no idea what is on the computer, are lied to by customers and still try their best to fix it. remember it's TECH SUPPORT and they are not there to be your best friend. They are only human and don't deserve the abuse they get from customers, and they do get abused.
Have you ever tried to call another company only to find out that you are going to be billed? Never happens at Verizon.
Give the Tech the time to find out what's wrong and let then do what they have to to fix it.
Think about it, would you want someone to talk to you the way we talk to them? I doubt it. | |
| | jamesd0
join:2001-09-13
Carol Stream, IL | Re: Why abuse the Tech? Grow up. | |
| | | VOL_Monkey
join:2004-02-23
Beverly Hills, CA | Re: Why abuse the Tech? ouch scorching come back | |
| | 
thewolfman
join:2003-04-03
Niagara Falls, NY
clubs: | yep, grow up!! | |
| | IBMichael
join:2004-02-27
Post Falls, ID
| I'm not totally WILD about the new Verizon Wireless Internet access I purchased for my laptop ( just a bit faster than dial up speeds) or the sound quality of their cell service, but I have NEVER had the least complaint about the support people I've had to contact..... and that's been more than a few times. | |
| | tajusaf4666
Premium
join:2003-02-27
Virginia Beach, VA |  My tech support has been outstanding and my online support center is a marvel. | |
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