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Comments in response to »Review of Comcast by DadeMurphy by DadeMurphy See Profile
wattle

join:2001-04-30
Campbell, CA

UR u-link desire

'Tis by design that residential users are limited to lower uplink speeds. Higher uplink speeds suggest business use which equates to higher monthly fees.

jonez
Got Anime?
Premium
join:2004-09-24
Stow, MA
·Verizon FIOS

Re: UR u-link desire

I have had comcast for over a year now, it's been very reliable, only a few downtimes and not more than half an hour. However, other ISP's are upgrading their speeds, comcast is only putting more multimedia options on and I need more upload than 256kbps. I'm not going to pay 10$ more a month for 384kbps so I might just switch to DSL 1.5/384 for 30$/month.

BTW, i've heard that you can switch to earthlink cable, even if you are serviced by comcast, and pay 45$/month without having to have any basic cable packages for 3mpbs/384kbps. If DSL doesn't work out for me, then i'm going to earthlink cable.

Titus Pullo
I came, I saw, I slept

join:2004-06-26
·Embarq


1 edit

Sing along!

Sing to Van Halen's "Jump"

I get no up, and hardly anything down.
I got it slow. I've seen the slowest around.
And I know, suckers, just how you feel.
You've got to roll with the outages to get to what's real
Oh can't you see me standing here,
I've got my back against the dslam machine
It ain't the worst that you've seen.
Oh can't you see what I mean ?
Might as well sync. sync !
Might as well sync.
Go ahead, sync. sync !
Go ahead, sync.
Aaa-ohh holy sh_t ! what was that ?
Sucker wasting his loot.
You say you dont know, you won't know
Until we reboot.
Go ahead sync !
--
My iLife isn't in MyDocuments

CA CCast Cust

@comcast.net

Sounds like what I had

Your experience sounds like one that I had. I won't go into the whole story, but it transpired for about 18 months. Going from a great connection to constant dropping and slow speed. Numerous CC tech out, CC cable crew. Kept saying it tests fine crap, even when the techs would agree with me, the cable guys would not do anything and kick it back.

It did not get resolved until I wrote the CEO and President of CC a letter (Father and Son). I got a response from their "executive resolution team, locally. Seems what I had been telling them for over a year, came true (physical problem with the connection at the cable junction (b-box if it were copper telephone cable)someone had crimped a connector on a fiber cable.

They fixed it, and gave me over a years credit.

Hope this helps

Tim

in San Jose

BSD24
Tier 4
Premium
join:2008-04-30
Middleboro, MA
clubs:
·Comcast
·Verizon FIOS
·Verizon Online DSL

Sucks to be at your location

Techs on the phone are telling you their is no known issue from what they can see on the line. Keep in mind since not everyone in your location is having the same problem, its most likely a problem at your location, and the techs have to try everything to figure out whats causing it, unless he can see a problem using the signal meters etc.. from testing the lines in and outside your house. Maybe they need to replace the modem, maybe the line going to the room where you modem is needs to be replaced...

Now another possibility although it is rare but can happen is electrical problems within your house could be causing problems with the modem even if you don't notice any power fluctuations. Power fluctuations are always happening, you just usually can't notice it unless they are way out of range which is usually refered to as a power surge. If the modem is getting spikes or drops in electricity it could cause the modem to drop offline and reboot itself, causing the internet to go down for maybe 2-5 minutes.

Its not always easy to deal with issues like this, but if you are persistant enough to keep having a tech sent out, it should hopefully get resolved once they have done everything they can. I wish you luck in getting the problem resolved.
--
BSD

DadeMurphy
Rbettenc
Premium
join:2002-07-25
Danvers, MA
clubs:
·Verizon FIOS
·Comcast

Re: Sucks to be at your location

I have replaced the modem already twice along the long road of troubleshooting this. I also went ahead and reran the drop to my computer room, a 50ft run of RG-6 Quadra shield coming off one leg of a two way splitter that is on the original drop from Comcast. The other leg goes to the 3 way splitter for the TV's in the house.

I have also considered it being a power problem in the house, to isolate that I have tried with the modem plugged in directly to the wall, then into a surge protector, then into a 400VA UPS followed by a 1.5 KVA UPS, then Finally into my 3 KVA UPS along with my computer. None of these power options changed the results.

I also checked for voltage on the line as I have seen that causing some people issues in the past. I came up with nothing.

Also the problem persists with the modem hooked up directly to my computer, while hooked up to my dlink router, while hooked up to my Linksys router, and where it currently sits - which is hooked up to my clarkconnect home gateway running on a Dell poweredge rack server.

In the end I have given up on comcast, I am watching verizon run FiOS in my neighborhood and across the rest of my town. I can deal with the problems until Verizon finishes deploying and goes live.
--
Gigabyte GA-965P-S3, 4GB GeIL Esoteria PC2-6400 DDR2 RAM, Raidmax RX-750-DB, PNY 8800GTX XLR8, Core2 Quad Q6600, Gigabyte 3D Mercury watercooled case.

BSD24
Tier 4
Premium
join:2008-04-30
Middleboro, MA
clubs:
·Comcast
·Verizon FIOS
·Verizon Online DSL

ok

Well I would call comcast and request a teamleader/Field Supervisor come out or get involved. It could be the splitter(s) before the modem connection. If you have an extra splitter, try to replace it see if that helps. make sure the splitter is 5-1000 mHz, and if one side of the splitter has less -#db's than use that for your modem connection. Some splitters don't have 1 connecter that has a less -#db but some do. Primarily this is because the modem needs more signal than the other devices in your home. Remember too many splitters and long cable runs can cause signal issues.
--
BSD
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