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@bellsouth.net | Networkin BellSouth doesn't "support" networking, but that doesn't mean you can't do it. They're just sayin if you do it don't think we will fix your screw ups | |
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ackman
join:2000-10-04
Acworth, GA
| Bellsouth support Their verbage is accurate. They will not "support" your use of a router if you encounter a network problem. They don't say that you can not use a router. Be forewarned, however, if you phone them with a problem, disconnect the router, try to connect with the software drivers (their "supported" configuration), and then phone them to enlist help. In my 2.5 years on Bellsouth DSL, I've had probably a couple of dozen times where I've had connectivity or email issues. Not once was the issue ever on my end. The only reason I really ever phoned support was to let them know of a problem on their end. They would run through their script of questions, then the router issue would come up. Once they found out I was on a router, that's it, that's what the problem is, the customer has a router, and the support call is over. I got to the point that I don't call support anymore to report their system problems. I get tired of them defaulting to the "your router is the problem" for everything. In the 2.5 years, my SMC router has never failed me. | |
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ronob
I'M Fixin It
join:1999-10-18
Fort Lauderdale, FL | Re: BS Some of there reps just don't know | |
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| | adsldog
join:2000-12-01
Woodstock, GA | Re: BS He is correct BS rep will not support any networking that they do not sale or provide for you. But no other ISP will either. | |
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luckydog9
join:2001-07-05
Hialeah, FL
| Routers....... Sometimes routers are the cause of the problem. I just had to reset mine to get a new ip. I was unable to access some pages and tracert was inconclusive, sometimes I was able to get out of bellsouth, others I would time out. Reset router and trouble cleared. | |
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pklein
join:2001-01-27
Fort Lauderdale, FL |  more on routers
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