 
tried that
@dslextreme.com | Promises they can't keep They promised me a "hot swap". Sounds like BS! I went with another company an I was up in days. | |
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tried that
@dslextreme.com | They promised me a "hot swap". Sounds like hot turkey! I went with another company an I was up in days. | |
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bclancy8
join:2002-12-28
San Francisco, CA
| A few days lead time would help before my old DSL service was cut off. I came home after a few days of skiing to find that my previous DSL no longer worked. A UPS notice was stuck to my door. Apparently my new DSL router showed up and I wasn't here to sign for it. And now I cannot get it until Monday evening. I had no idea which day to expect my service to be swtiched -- Absolutely unacceptable!!! Not what I call a smooth switchover. Now I am off line for 3 days.
A better idea would be to wait until the customer receives the new router, then he/she could notify Speakeasy and expect to make the switch. Customer service? Customer uptime? I'm not sure Speakeasy has ever heard of these concepts. If I have any trouble at all with them, I will cancel my account.
-very unhappy new customer | |
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 | bored_in_nh
join:2003-01-04
Stamping Ground, KY | Re: Thanks for (no) warning cutting me off Happened to me too ... and lots more. What's with all the stars here? This should be either in the middle or the horror story pile. | |
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nomocontrol
join:2000-12-12
Rockville, MD
| Why is this review here, and not in one of the other categories? I have had speakeasy for over 2 years and had no problem getting live (11 days) and I am sorry to hear of your troubles, but am confused as to your placement. 4 out of 5 stars and then you go off on a rant... | |
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treeman
Premium
join:2000-07-15
Mcgaheysville, VA | Re: why is this in smooth sailing ? Read through the-update says that things have gone great in the past two months,other that dealing with the idiots at Verizon who probably don't even know what street they live on | |
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treeman
Premium
join:2000-07-15
Mcgaheysville, VA | Also you state that you are 13000 feet out and are only getting 791/331.Hell I'm 15700 feet out and gettting 1331/329 do you know about DSL splitters and signal boosters | |
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