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 OLDdesparado
join:2000-09-06
Baytown, TX
|  $2 hooker ???
They also screw up DS0 and DS1 as well. Hell, they even
screwed up my auto-pay for my residential voice line.
w/r/t Quest, they only provide DSL to the states where
they provide local service. Guess what? ILL is not one
of them.
I know cause I tried. We are stuck with Ameritech for
a little bit longer ... Join the party. | |
| | 
lev
Napoleon is always right
Premium,Ex-mod 2002-08
join:2001-05-30
Chicago, IL
clubs: 
 ·AT&T Midwest
| QWEST is live in Chicago and 24 other cities Desperado,
I guess you didn't read all that I said. QWEST is providing DSL service in 25 cities outside of the US West 14 state region. The pricing is different, and the guarantees of service are different. Go to »www.qdslonline.com before you say nay so quickly.
As for Schaumburg, you won't have Qwest DSL available for a few months yet, but it's up in Hoffman Estates in a week or so, and available now in Northbrook and Evanston, and many parts of Chicago proper. Something like 50 COs now, and another 60 plus by the end of the year. It's for real.
Be glad that you're wrong. There IS salvation, although Ameritech still has to provide the "last mile" service. Then again, Qwest is a 400 pound gorilla, who can stand up against SWB and any games they and Ameritech play with them. After all, Qwest knows the rules from the ILEC's side as well. | |
| | | OLDdesparado
join:2000-09-06
Baytown, TX
| Re: QWEST is live in Chicago and 24 other cities
> and available now in Northbrook
Oh really! It's doesn't look like it's available for ALLSTATE
Customer Address: 2775 Sanders Rd, Northbrook, IL 60025
Results Summary: DSL service is NOT available.
The Central Office is NOT available and DSL service CANNOT BE ORDERED through Qwest. | |
| | | | | | | 
starvo$
join:1999-07-23
Crystal Lake, IL
| said by levgroup:
Desperado,
Be glad that you're wrong. There IS salvation, although Ameritech still has to provide the "last mile" service. Then again, Qwest is a 400 pound gorilla, who can stand up against SWB and any games they and Ameritech play with them. After all, Qwest knows the rules from the ILEC's side as well.
Well, hopefully its gets to to the Waukegan CO soon... I can handle a nice business class line @768k both ways for $150 a month.. Thats damn nice.. and it will make working at home all the much more sweeter.
Customer Address: 7xx linden ave, waukegan, IL 60085
Results Summary: DSL service is NOT available at this time.
However, the selected CO is pending completion. Expected availability: June
Customer Distance: 5824 Ft.
Proposed Bandwidth: 1 Mbs
--
Need a Chicago UNIX/Solaris Admin? Why not hire me? Starvey(at)mail(dot)com | |
| | | | Anon | I NEED NUMBERS AND I CAN SEE IF THE CO WILL BE AVAILABLE SOON | |
| | LadyDee26
join:2001-05-31
Cleveland, OH
|  Re: $2 hooker ???
They screwed me up so bad, (DSL, Voice mail, and phone), that it ended up costing me over $30k! When they screwed up the DSL, techs kept saying...tommorrow it'll be fixed...that was a little over 3 months ago...I just got it back on yesterday! And yet they have the nerve to charge me.
I think they should have to pay US for using their "service". Ever try to run a business from home without a phone or DSL? Not Easy. Heh. Our parents had war to give them nightmares...but we have AMERITECH! out of the techs I've talked to (about 35), I think 2 were articulate and showed at least some measure of intelligence. I asked one of them "how many imbeciles does Ameritech employ?" Hehe, he said, "ma'am, you REALLY don't wanna know the answer to that!" How's that for great service and support?! | |
| | | 
DSL Support
@ameritech.com
| Re: $2 hooker ??? Apparently you know nothing about operating a business. Ameritech DSL is best effort, if you want a dedicated line to run a business, you would have ordered a T1 at $1000.00 per month. What do you expect for $49.95. Cable companies had growing pains when they started off, but everyone seems to have forgotten, especially since most cable operators were the monopoly in any given area. Now that there are choices, quit whining. Pick the best provider for your money. | |
| | | | LadyDee26
join:2001-05-31
Cleveland, OH
| Re: $2 hooker ???
By the way Mr. Unregistered...how much did Ameritech pay you to reply? Is that your job...to combat Ameritech's bad publicity? If so, I'll bet they're paying you alot. If not, I'd ask for a raise, you have alot of work to do. | |
| | | |
no one
| A Frame-Relay or a FRAC T-1 is by far cheaper then a T-1 and you can get a full T-1 for under 1000.00 now a days anyway. | |
| | | Anon |  QWEST SALES REP
| |
| |
no one
| Re: $2 hooker ??? (Small businesses can NOT afford a T1 circuit) What about FRAME-Relay or a FRAC T-1 have you thought about that?? Yes it might be more then DSL but its more reliable then DSL. I finally got my Ameritech DSL working on my Cisco 3600 WAN DSL link. That was fun going through Ameritech support. | |
| 
icp1
Premium
join:2000-10-13
Saint Louis, MO
clubs:
·AT&T DSL Service
| hating a whole company (long/sorry) That's pretty strong words to hate a whole company of 200,000 plus people, many of whom live and work in your neighborhood and work 24hrs/365 to make sure your phones are working, even in disasters.
I understand you have had probs with ameritech, and don't begrudge you to not do business with them because of those probs, or even "hating" those who you have had trouble with. But I bet that in a company that big, there are actually some people who do give good support and talk properly! And I bet some people even had good experiences dealing with them somewhere else in the country (just read more reviews, some are good, some bad, some neutral).
It is a major pet peeve of mine for individuals to tell people across the country not to do business with a company anywhere because of their bad experiences in one area. It makes sense for you to say avoid them in your area as chances are experiences will be closer to yours, but come on people in Little Rock and Pasadena will not have any of the same interactions that you did.
Hey I had a bad experience with my GE range - NO ONE ANYWHERE BUY ANYTHING EVER FROM GE of any type!!!!!! (recreation for illustration purposes only - not a real opinion) | |
| | OLDdesparado
join:2000-09-06
Baytown, TX
|  Re: hating a whole company (long/sorry)
I noticed that in 2 of your posts you seem
to be PRO SBC/Ameritech.
Here is some news in Chicago on your beloved Ameritech
Legislators zero in on Ameritech
»www.chicagotribune.com/news/metr···,FF.html
[text was edited by author 2001-05-31 12:33:48] | |
| | |
icp1
Premium
join:2000-10-13
Saint Louis, MO
clubs:
·AT&T DSL Service
| Re: hating a whole company (long/sorry) Whether or not I am pro SBC/AIT doesn't change my point.
Hence my GE reference. It's a big company and various people have various experiences different from your own.
He has every right to not do business with them, I wouldn't either with that treatment. But don't tell someone in texas who has a good experience and great service that they are wrong to do business with them -- that is my basic point. | |
| | mfroning
join:2001-06-04
Bellbrook, OH
| Ameritech is just as bad in Dayton, OH! I have a relative and a co-worker whose wife works there, and I still say they suck! They are supposed to be installing neighborhood gateways (Project Pronto), but they delayed the scheduled gateway installation in my area twice and then hid the schedule behind a password on their secret website. My POTS is so bad, it takes 4 or 5 tries to connect at 24,000 bps, and then I get disconnected repeatedly. Do they care? NO! Can you get anyone to answer your questions about DSL? NO! Do they answer e-mails? NO! RoadRunner will be here within six months, and then they can shove this second phone line where the sun doesn't shine. One of these days maybe cable will offer phone service, and then Ameritech can take a flying leap. They obviously don't care about their customers! | |
| | |
DSL Support
@ameritech.com
| Re: hating a whole company (long/sorry) 2 points:
1)The Telco doesn't have to guarantee speed faster than 14.4 bps on a single analog line, consider yourself lucky.
2)Project Pronto has been delayed, because Ameritech network cannot keep up with the orders and doesn't want to be fined again if inclement weather moves in. SBC has made a commitment to hire and train more workers, but it will take time. Wait until July for some good news about Pronto orders. | |
| ourmonet
join:2001-05-17
Algonquin, IL
| Unbelievably accurate This will be short and sweet; what levgroup stated, as it relates to the competency and service,etc. provided by Ameritech, is, well, UNBELIEVABLY ACCURATE! It is almost exactly what I would have written here, and it more than accurately describes the recent hell week from ameritech.
My hats off to you, and more people need to write about this issue, and Ameritech specifically. I was in almost exactly the same situation, and I also am a consultant, which I believe allows me to express that "I have a clue!" Ameritech doesn't, either by design or incompetence. Caveat Emptor to all future Ameritech DSL customers. | |
| | | Anon | Re: Unbelievably accurate
The first time I tried to get DSL it was delayed for 8 months by Ameritech who refused to allow Northpoint to hook up to our area because of "distance", which they said was 19,000 feet. They established an artificial limit of 1000 feet, which they finally relented on after much pressure.
My home DSL installation turned into a nightmare because Ameritech's kept screwing up the service. Either it would not connect, or it would cut me off. First tech problems and then not enough capacity.
I have to throw a rose, though, about the fast provisioning of a new line when Northpoint went out and Covad took over. They had a line tested and verified for us in about a week. | |
| Steber
join:2000-11-27
Eloy, AZ
|  Why wait for Qwest, it's not that good!
| |
| RadioDoc
58ef2c0
Premium,ExMod 2000-03
join:2000-05-11
|  (topic move) LEVGROUP GIVE ME A CALL
--------------------------------
This entire topic was moved to the forum Post Jail because it was sales spam.
[text was edited by author 2001-06-14 19:54:59] | |
| 
phattieg
join:2001-04-29
Winter Park, FL
 ·Verizon Wireless B..
·Sprint Mobile Broa..
| Ameritech SUCKS, but you don't know the half of it Just to be brief, I am one of those "incompetent" techs from the tier 1, ::said with sarcasm::. To crack a small joke, if you think we are bad, try our tier 2. But on the serious side, there are things going on with Ameritech that you are REALLY unaware of. Don't get me wrong, amongst the other SBC ISP's that we troubleshoot (SNET, PacBell, Southwestern Bell, Ameritech, Navada Bell, etc...) Ameritech IS the worst, HOWEVER, it is not AS MUCH of the ISP's fault as you think. Yeah their stuff has gone down quite often, but there is info missing that would at least EXPLAIN why people are told this info. Tier 1 hardly knows what the real issue is because ASI (our equipment owner, the ONLY ISP from SBC that don't own their own equipment is Ameritech) will not tell us why our authentication goes down, or why peoples static IP's won't assign or reverse lookup right, ASI is the reason customers are getting service disconnected without being told. They handle more than our ISP, and our ISP is the largest for them because not many other ISP's can afford ameritechs line rates. THIS IS CHANGING AS WE SPEAK. Don't think I represent Ameritech ISP in anyway, other then an outsourced tech. Dell, Gateway, Microsoft, AOL, Earthlink, Compaq, Palm, Charter Cable Communications, Prodigy, etc... are all handled by our same company, so I can honestly say that there are SOME idiots working here, not many, chances are, if you hang up with that idiot, call back, you will get someone smart as hell, it happens ::shrug:: you get that everywhere, but AMERITECH HAS TOO MANY DEPARTMENTS, SBC'S FAULT THERE. Ameritech Tier 1 can't even ATM ping your modem, we have to call ASI, so we REALLY HAVE NO TOOLS. Within at LEAST the next year, you will see quite a few more outages, for the most part, all the DSLAMS were upgraded finally, when SBC took over ameritech last year, the DSLAMS O/S was 7.4 on the majority of the service, the current working O/S for the DSLAMS was 10.4, each version has to go up by point, 7.4, 7.5, 7.6, in order for those to be upgraded completely, last year sucked on ameritech, always down, WHY you ask, trying to catch up from BEFORE the merger. Ameritech Telco screwed SBC and themselves, not to mention only did DSL for a year before the take over, ladies and gentlemen, and ISP needs a good 2 full uninterrupted years of operation to get it down right, with the takeover, ameritech is close to 1 1/4 years into getting it right, I personally expect a change when SBC obtains ownership of the redbacks and DSLAMS instead of ASI, so we can fix the issues without ASI refusing.. ASI usually refuses to fix and issue unless a repair ticket is opened by escalations, that takes 24 hours, the tech can see the issue, has the ability to open the ticket, but because we are ameritech, that has to be done by us. People, like I said, Ameritech, the only SBC ISP like this out of 5 others, look at pacbell, SNET, etc... SBC ISP's, and you will see the same thing, they work great, ameritech was bought at the wrong growth time, while it was in the wrong shape, they bought a lemon, and ISP who never had it's marbles in order from day 1. When SBC came into takeover status, every michigan and chicago DSL Data Op's tech was fired because of the poor CO configuration, lack of upgrades 4 versions old, and all the network routing issues that were going on, back then, chicago was out EVERY DAY for authentication issues, so was michigan because of the OC3 bridge they used then, since then, they have separated all the states, renamed all the redbacks, renamed the port ID's for the DSL ports to be easier to manage, ASI has switched us to a different customer database, and alot has changed, and the regional manager for SBC one the SNET and Ameritech regions has told me that Ameritech will be owning their own redbacks within the year like the sister SBC companies, and things will run like they should at that point, but no doubt, the confusion on the phone will be around for a while after that change, so tech support will be around the same, but reliability is going to improve dramatically, and PLEASE don't think I am saying this because I take their calls, I am only saying this because I have seen this go on, it aggravates me, and I wish people would boycott sometimes, but then again, if that happens, they will never get it right. Just always remember, ameritech is in breach of FCC for a few things, they have some pretty pennies to pay till it is fixed, if all the customers leave, they will too, so they are trying to fix it, get rid of the fines from FCC, and please everyone at the same time, but I can agree when I say they sure are taking their dear sweet time about it all...
P.S. That situation with the PPPoE, Ameritech use to do PPPoA when it first came out, and PPPoE may have some flaws to security, but they are BOTH THE SAME THING, they just authenticate differently, if you ask me, MAC address is the only way to go, but when it comes to stealing the service, the day your service is term'd, your DSLAM card provisioning gets cleared, try to talk to a DSLAM that has no VP/VC input, you are talking to a brick wall, you can't steal DSL like you can Cable, the DSLAM cards costs too much to leave on a non customers pair. Just food for thought..... | |
| | 
Mchart
Super Joe
join:2004-01-21
Gurnee, IL | Call Centers.. The call centers for SBC Tier 1 tech support are clearly in india now. When you do reach tier 2 or even tier 3 tech support, you can actually get support. | |
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