 marsgift
join:2000-12-06
Orange Park, FL |  Get your Credit!!!!!
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lordfly
join:2000-10-12
Homestead, FL
 ·AT&T Southeast
| Re: Get your Credit!!!!! Had a similar problem, but more of the voice side just not working, then just went out completely.
Have them check to see if anyone else is having the same problem in your box, if not then everyone else may be lucky. It could be a problem with the bus where your card is installed into the box. After they finally repaired that, everyone is working. It happened that my slot was grounding out the whole neighborhood.
To get this fixed, use BellSouth Solutions. Have them send out a real tech (not DSL and not a regular line guy). It will take about 3 of them to fix it probably.
Good luck.
Lord Fly
P.S. Yes, get your credit, I did. They even credited by Cell Phone because I was having to use it to call them. It helped that I was with them for that as well. | |
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Hayward
K A R - 1 2 0 C
Premium
join:2000-07-13
Key West, FL
| Interesting....something in the area Telocity (via BS) works pretty well over all in the greater Dade/Broward/Monroe area, but have seen several "holding on to it" complaints for both BS & T in the Hollywood/Dania areas.
--
-Hayward
»haywardm.com (Hayward's Key West) | |
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Anon
| Sometimes you just can't win...... As an ADSL tech, I too am tired of the back and forth battle between POTS and ADSL. I wish that there was an easy answer to this problem. As suggested above, you should be granted a credit for any outage days without any hassles. Exactly what happens when you are online and you try to use the phone or it rings? This info could be used to offer you some suggestions to tell the newer techs.
P.S. Have you always known everything you needed to know, or have you also had to learn.
I believe it is the latter. Learning a new technology that changes very rapidly presents all sorts of challenges for everyone involved.
The answer to every problem isn't always right in front of your face, or is it? | |
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| Anon | I'm with telocity ,hallendale. try it hollywood! | |
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rich
@bellsouth.net
| grumbling in Gainesville This Bellsouth dsl has caused more problems than I could have ever imagined. Within one week after I was connected I was without service. Ma Bell screwed me over but quickly got me back on sync while on the phone -three times in first month. Numerous times message was "server Not responding". Had to have techie come onsite, reload newer software. Then my computer boot-up time went from 59seconds to 2min35sec. Then most recently the techie gave me a free new modem(the steedstream 4060 has become obsolete I guess).It worked for two weeks until tonight I had to reload browser properties. Explorer properties inadvertently changed itself. My son is a jr hacker at his school and claims that other friends with Bellsouth have had similar problems and speed response has decreased consistently. BS isn't keeping up with demand. There has been one consolation- credit. Not quite worth the aggrivation but I've received more than three months credit insix months. I hate this service! | |
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rich
@bellsouth.net
| This Bellsouth dsl has caused more problems than I could have ever imagined. Within one week after I was connected I was without service. Ma Bell screwed me over but quickly got me back on sync while on the phone -three times in first month. Numerous times message was "server Not responding". Had to have techie come onsite, reload newer software. Then my computer boot-up time went from 59seconds to 2min35sec. Then most recently the techie gave me a free new modem(the steedstream 4060 has become obsolete I guess).It worked for two weeks until tonight I had to reload browser properties. Explorer properties inadvertently changed itself. My son is a jr hacker at his school and claims that other friends with Bellsouth have had similar problems and speed response has decreased consistently. BS isn't keeping up with demand. There has been one consolation- credit. Not quite worth the aggrivation but I've received more than three months credit insix months. I hate this service! | |
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nonbeliever
@direcpc.com | There is no way a BellSouth POTS tech would disconnect your DSL and then say it's not his problem. Get real. | |
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bobhhsgsg
join:2002-08-03
Birmingham, AL | Re: yeah right ! I have to agree with nonbeli on this one... that wouldn't happen with the two different departments that the POTS tech and the DSL techs work under. | |
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| hehateme6
join:2002-05-18
Philadelphia, PA
| You can disagree and speculate and say you don't beleive it, but speaking from experience, it happens all the time, and not just with Bell South, but with all ILECs. The only thing that surprises me about it is Bell South lets it happen to their own DSL customers. | |
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JaxTBear
join:2002-11-17
Jacksonville, FL
| I have the BS service in Jacksonville, FL. What I can tell you is that I do believe his story. You have to throw logic out the window when dealing with BS and the DSL service vs. the POTS service.
They are 2 different departments and have their own protocols for who CAN and WILL fix what. It basically boils down to a piece of paper called a work order. I learned this from a friend that now works for BS and is the guy the work order goes to when there is a problem.
Imagine your plumber comes out to fix a leak under your floor. His work order says fix leak under floor. In order to do that, he cuts a hole in your floor to get at the leak. Once the leak is fixed, you still have the hole. He is not licensed/authorized by the work order to fix the hole. You need the carpenter for that.
BS issues POTS work orders from one system and DSL work orders from another. Rarely do they talk to one another even though they all use the same customer database and can see what has been done with your service on both ends. Just the way they STILL do it. | |
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| bmn
? ? ?
Premium,ExMod 2003-06
join:2001-03-15
hiatus | Re: Seeing is believing IIRC, that's because they have to do it that way as mandated by Federal Law. | |
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| | hehateme6
join:2002-05-18
Philadelphia, PA | Re: Seeing is believing You are correct. Monopoly laws prevent the DSL and POTS from operating as the same company. | |
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EvilKernel
Here's Johnny
join:2000-08-29
Fort Lauderdale, FL
| It's funny how some people think going directly with bellsouth solves the middle man problem. Only thing is, the middle man is never really the problem in most cases...
I'd rather go through 10 middle men than go through Bellsouth directly...
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The surest way to corrupt a youth is to instruct him to hold in higher esteem those who think alike than those who think differently -Friedrich Nietzsche | |
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BenThere
join:2003-07-21
Knoxville, TN
| I used to work for the 3rd party technical support provider. Whom will remain unnamed.
I have seen this happen often. All you can do is escalate immediately. Technical support will be of little help to you on this. Customer service (also 3rd party with same company) is also of no service. They are basically there for you to yell at, and to tell you what can't be done. But don't yell at them. They have no control over the way BellSouth functions. Technical support is also limited to the function they can perform. (not to mention you might be dealing with one of 4 different companies.)
My suggestion would be to drop BellSouth and go with cable. The only reason I would ever use BellSouth is if there were no other alternatives.
If you can't resolve this issue, demand they escalate you to the presidential escalation team. They sometimes have the ability to resolve issues. Best of luck. | |
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| jljohn0605
join:2002-12-30
Arabi, LA | Re: true facts Bad recommendation. Here in Louisiana COX CABLE SUCKS. It would be like going from a bad situation to a worse one. I am just the opposite, go with cable if you can't get BellSouth. They are GREAT here in New Orleans!!! | |
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| | hehateme6
join:2002-05-18
Philadelphia, PA
| Re: true facts In general, cable is more reliable. I had Cox cable in Phoenix area, both in Chandler and Mesa, and now in Pennsylvania with Comcast. No problems ever and in 4 years, my cable internet has been down a total of 20 minutes between both providers.
--knocks on wood. | |
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| sixstop
join:2003-08-05
Woodstock, GA | Re: Bellsouth Support to only get worse doesnt dell already do this? | |
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| ackman
join:2000-10-04
Acworth, GA
| said by aszure:
This link is to an internal memo for Bellsouth. If we didnt already know that their support already sucks, its going to get 10 fold worse:
»www.internalmemos.com:8080/memos···_id=1757
Anybody with at least half a brain in the IT field today knows that you don't want Accenture, or any other of the big consulting firms, anywhere near your organization. They have one driving motivation, their own consulting revenue. They feed ignorant CEOs a story of how much they can trim their bottom line, and they paint a real rosy picture with graphs and numbers, and the American CEOs are too stupid and shortsighted to realize how these drastic measures will kill them in the long run. I don't know of one ERP implementation run by an "implementation partner" that has ever been on-time or on-budget, or even largely successful. Good luck to Bellsouth, all the internal IT employees will be screwed, customer service will drop, but the CEO will still have his multi-million dollar options and golden parachute, and Accenture will be laughing all the way to the bank. God Bless America. | |
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ASG9
join:2003-03-22
Big Easy
| Netgear already does this with their first level tech support. Had called them three times on a router problem and had difficulty communicating with the CSR (language and culture). On my second call, I immediately had the CSR escalate to a U S tech. I don't see how this will save BS money as my guess in the long run most callers will figure this out and do the same. It may eliminate some "nuisance" callers who don't want to run the gamut. | |
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Smileyface
@bellsouth.net | Get a dedicated walljack, may cost a bit but goes a long way eliminating a lot of DSL problems. | |
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smilingsatan
join:2003-08-08
Valdosta, GA
| I wrote this email to bellsouth, haven't gotten a response yet. Please tell me what you would do if you were in my shoes.
I really don't know where to begin. Your service has been the worst experience of my life. I never expected that signing up for dsl is going to give me so much grief. If I had an ounce of idea, the hell I would have go through by signing up for dsl with you, I would never have done that.
You disconnected my service this year I think in march or feb. When I called in you told me that you have disconnected it because I asked you to. I never made a call to disconnect of move or anything like that for my service. I did get my telephone service back, but then DSL was disconnected. It took me another 11 days to get my DSL back. I did not know that this was just the begenning of the hell. Soon after I was charged $200 for equipment. You cancel my service, you cancel my dsl, you make wait for 11 days before I can get it back. Then you charge me $200 for equipment that was suppose to be free in the first place. Not only that you also charged me $50 for reactivation which was also not suppose to be there. Around 30 hours and 20 customer representatives later, I was told that these charges will be taken of my telephone bill. I thought that this was the end of my problems. Little did I know that you will be back to screw me over again. I got harassing phone calls from your representatives threating to cancel my service if I did not pay the bill. Again I had to explain to each and every one what was going on. Then you rejected my second mail in rebate coupon for the reactivation charge which was not suppose to be there because the person rejecting it did not know what was going on. When I emailed about the second rebate coupon for the phony charge, I got an email back telling me that it is not bellsouth's fault if I changed my mind about moving. Now this email was telling me what never happened because I never decided to move in the first place. Then I got those $50 of my account.
Now we come to the present. This time I actually was moving and placed an online order for my telephone service and dsl service to be moved on August 1st. I got my telephone on the 2nd which is commendable given the standards of your service. I knew that it takes 3 dial tone days for the dsl to become active. I was suppose to get dsl on the 6th which obviously I did not. Then I call in and was told that you do not honor the online orders. Apparently they are just was messing with people. I was told my bellsouth telephone representative that I have to call in person for dsl to be moved. After I had spent 2 hours talking and being transferred between department, someone actually placed the order for me. He told me that my dsl will be on before 12 at night or the next morning. Obviously it was not on. I call in again and they tell me that my username has been cancelled and which is a norm for moving services. I deeply apologize that I did not have a premonition about this. Then I call in the bellsouth telephone rep who transferred me to dsl without telling me. By now I actually expect service like that from you. At DSL, they did not have any idea as to what was going on. Apparently something was rejected and my username chhatwag was in the database a 1000 times and that is why it was stuck there. Then I talked to a supervisor who transferred me to this rep who actually gathered up all the information and after around 1 hour set up my connection. Again I was just fooling myself into thinking that bellsouth is going to spare me. GUESS WHAT, I CALL IN TODAY AND YOU HAVE MAILED ME A NEW MODEM WHICH YOU WILL CHARGE ME FOR ON MY BILL. THEN I WILL HAVE TO RETURN IT AND IT WILL TAKE 2 BILLING CYCLES FOR THOSE CHARGES TO GET OF MY BILL. I have reached a conclusion here, I believe I am treated this way because I am a foreigner. If I was white, I don't think I would be getting service like this. I believe my problems would be considered more seriously. But since I am a foreigner, I am treated like this. You customer reps keep me on hold far longer than my white friends. Sometimes while talking the phone mistiriously disconnects.
I don't know who will be reading this, or anyone actually will read this, but I would be submitting this email until I actually get a professional response. I want you to use this email and all the phone calls that I have made in your training so that you can get rid of the racist attitudes of your staff. I want you take the cases that have foreign names attached to them as seriously as the names that are familiar to you. I want you not to disregard a comment made by a foreigner and think, "what does he know, he is just a damn foreigner". All I want is equal service and equal opportunity. I believe I am entitled to it. I also want you not to put the modem charges on my account and not send me equipment that I don't need and then make me mail it back to you. I hope someone who can actually do something about this reads this. | |
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cwire
join:2007-06-07
Bedford, KY | how'd that 2 year sunrocket deal work?? i think bellsouth is still in business | |
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Mizzat
Will post for thumbs
Premium
join:2003-05-03
Atlanta, GA
·AT&T Southeast
| Haha, you're blaming AT&T because you went througha CLEC. It is the CLEC's job to coordinate the repair, and of course they'll blame AT&T/BellSouth everytime, who wouldn't? Why not switch to dry line DSL direct through AT&T and stop whiing about it? I bet your customer service will increase.
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**Disclaimer** My views represent only what the voices in my head tell me. | |
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