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 | Anon | ummm.... you write very well... get rid of the joystick and grab a pen.... i read that
epic all the way through... course i'm still gonna have to get the adsl line... we
can only get 28.8 or usually 26.4 here.... it's a new nieborhood and they used
old technology.... maybe i should move back to the ghetto and rehook to my 56k
service i was getting....
go figure that one... | |
| | Anon |  SWB DSL HELL
Another 3 days have passed and no call or e-mail. I called again today (6-15-00), was transferred to the wrong department and after a 27 minute wait got a customer service representative who "didn't even know who Mrs. England was, but would try to find out". I was given two possible Mrs. Englands, and should "probably call and try to track her down myself". I had the customer service rep. look up the order, and she "couldn't find it in either one of her systems".
I just got off the phone with the Corporation Commission for the State of Oklahoma. I was told that they do not regulate SWB related to DSL, but the lady took my complaint, and was to call the SWB corporate office.
This is the worst service I have had from any service provider. I will be on the phone today with COX Cable, and hope they have cable modem service in my area. If not DISH Network may have service by the fall. | |
| 
goomph
@ceresstrategies.com
| Why not rate the isp, and not 3rd party forums? sounds like you have more issues with the SBC forum than with the actual service. I agree with ya in part tho, the forum is just not the same since they changed "official" support over to a private thread.
As far as the outsourcing to India, you are aware that as the contracts end, the jobs are moving back to the US? | |
| | 
KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
 ·AT&T Yahoo
·AT&T DSL Service
 ·Cox HSI
·AT&T Southwest
| Re: Why not rate the isp, and not 3rd party forums I did rate the ISP, and I commented on the forums. 
Basically: Quality of DSL line: Excellent
Quality of network connection: Excellent
Quality of ISP Services: Poor (SBC/Yahoo has a lot of fancy bundled stuff, but not the services that count) Examples: No online linkable webspace, throttled/capped newservers, etc.
Quality of tech support: Really, really bad, except here, but then as I mentioned, the forums are declining too.
BTW that's good news about the India thing, that's been a DISASTER.
--
"Regulatory capitalism is when companies invest in lawyers, lobbyists, and politicians, instead of plant, people, and customer service." - former FCC Chairman William Kennard (A real FCC Chairman, unlike the current Corporate Spokesperson in the job!) | |
| 
only me
Premium,VIP
join:2002-09-26
Texas
| well.. Your not the only one Krk.. who misses the old forum.. I rarely visit the SWBell forum anymore.. I do hope though that when a person has a question or opinion its respected as their opinion end of story.. there should never be a case where we as employees jump to the defensive right away without hearing the whole story.. though I must admit sometimes it is hard to be impartial since most of us take pride in our company Ive caught myself do that on occasion..
I am glad that your service is rock solid.. Im sure ADSLguy had something to do with that lol.. and well.. maybe if we all stopped by that forum and said hi from time to time instead of just letting everything be business we may all get better results..
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Always back on Page 5 of The Direct forum | |
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