srinivos
join:2001-03-31
Dallas, TX
| reply to kcharg
Re: HDTV and Kcharg/My csr experience
Kcharg,
Is it true that you need to have a digital package at the minimum to be considered by Comcast for DVR ? I've had to upgrade to one to get the 6208.
I've had analog basic cable for nearly 2.5 yrs alongwith digital phone & internet. In dec, i got a Mot5100 box & added HBO. I've been calling Comcast for last few weeks & would always get the answer, "its in trial stage & only few selected by mktg dept are getting it". When my friend(with digital cable) requested & got it, i decided to let them know. So, this csr after 10 mins of making me hold, tells me that i needed to have digital classic atleast as the box would only work with digital packages ! I told her that it was not possible as i already had HD with analog basic package.
She then changed track saying their policy right now was to restrict it to only digital customers. After another 20 mins of back-n-forth discussion, i had to take a basic digital 'latino' package(basic+few latino channels)
I don't think its fair because all i wanted was local channels & ability to record & now that is costing me $31.
I was even ready to bump up to higher tier analog but csr wouldn't budge, said i needed a 55$ dig. package to get this box. The only reason i can't move up is that i already pay Directv more than 80$ p.m. and am contracted till aug/sep. I told her that i was interested in moving to comcast after that, but she didn't care. Sad part is that i don't even have ESPN now, that alone will cost me another 25$ 
end rant> |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| You know I am not a 100% sure about whether you have to have a Digital Package to get a DVR or not. I would venture off to say it would help if you wanted one though (In the qualification process). With your status, having all 3 Lines of Business, I would think that you'd have a good chance of getting it nonetheless.
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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swad1
@comcast.net | You do not need a digital package to get the 6208. I have standard analog cable and have had HD since December and the 6208 since early March. All I get charged is 9.95 for the 6208 on top of the standard analog cable charge. Call Comcast again... |
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StormyQ
join:2002-10-24
Mckinney, TX
1 edit | said by swad1:
You do not need a digital package to get the 6208. I have standard analog cable and have had HD since December and the 6208 since early March. All I get charged is 9.95 for the 6208 on top of the standard analog cable charge. Call Comcast again...
There does seem to be some misinformation or confusion on this topic. Direct from the Comcast website: "DVR requires subscription to Comcast Digital Cable."
»www.comcast.com/dvr/ |
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srinivos
join:2001-03-31
Dallas, TX
| I got the 6208 installed today morning. Have to check it out in the evening. If it has some decent features, i might even sell my Tivo & Samsung HD tuner on ebay. I really need ESPN but the only digital package is $55, i wish i could cancel this Latino digital package & move to expanded basic instead. What would comcast do, if i called them and asked to be moved out of digital (21$) to expanded basic($41) ? Return the dvr ?? |
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ticket
join:2004-03-18
Rowlett, TX
| Re: 6802 HD-DVR
They brought mine out Saturday night.
I didn't have Tivo before, so this is my first venture with a dvr. Everything works as advertised, if you are recording, you can't watch another channel, however, you can watch something you have previously recorded while it is recording.
The TVGuide software is OK....not great. The system only has about 2 or 3 days of upcoming programs in it. You can select to record by title, but it will only repeat that timeslot, not pick up every occurance of the title.
Its a new toy, so its fun, hopefully when these are fully rolled out, they will have a more robust software interface. |
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kcharg
Kcharg
Premium,VIP
join:2000-10-28
Forney, TX
| said by ticket  :
They brought mine out Saturday night.
I didn't have Tivo before, so this is my first venture with a dvr. Everything works as advertised, if you are recording, you can't watch another channel, however, you can watch something you have previously recorded while it is recording.
The TVGuide software is OK....not great. The system only has about 2 or 3 days of upcoming programs in it. You can select to record by title, but it will only repeat that timeslot, not pick up every occurance of the title.
Its a new toy, so its fun, hopefully when these are fully rolled out, they will have a more robust software interface.
That's kind of weird because my 6208 is updated for approximately 14 days in advance. Maybe you just haven't allowed the box to update?
kcharg
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kcharghttp://home.attbi.com/~kcharg/ |
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