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Customers need to call in droves »
« I am a Dish Network customer and I applaud them!  
page: 1 · 2
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jmn1207
Premium
join:2000-07-19
Reston, VA
·Verizon FIOS

reply to petermeyers
Re: Poor ole Charlie

said by petermeyers See Profile:
I have had Dish for 4 years, and its not the loss of the few channels that irks me. It was listening to him talking to his call in customers. Especially the woman who complained the customer service rep hung up on her. I couldn't help but notice that old Charlie addressed the channel issue, but did not address the fact that one of his employees hung up on one of his customers. Sad way to look at business. I'm pulling the plug in the morning.

Obviously a loss of a major channel is a bit more important than some dolt making twelve dollars an hour at customer service that hung up on a customer. Charlie Chats are something that you will never get with whatever service floats your boat. The CEO is actually talking to the customers and you belittle this man. You think the CEO of any other cable or satellite company would give you the time of day, much less keep the customers informed about situations regarding your service?

This is stupid. Almost like saying you don't like the way the lifeguard swam over to save your child's life.

Good luck with your new service. Hope it gives you half the trouble Dish Network did.

petermeyers

join:2001-01-31
Grapevine, TX

reply to pepperhead
I have had Dish for 4 years, and its not the loss of the few channels that irks me. It was listening to him talking to his call in customers. Especially the woman who complained the customer service rep hung up on her. I couldn't help but notice that old Charlie addressed the channel issue, but did not address the fact that one of his employees hung up on one of his customers. Sad way to look at business. I'm pulling the plug in the morning.


J D McDorce
Premium
join:2001-12-29
Westland, MI

reply to mklangelo
Re: Good thing I didn't get Dish yet

said by mklangelo See Profile:
But what other channels are viacom?
Cable networks are shown here: »www.viacom.com/unitbyseg.tin?sBu···name=ctv

By the way, it looks like the spat has been settled.


mklangelo

join:2001-03-13
Milwaukee, WI
clubs:
reply to pepperhead
Losing MTV is a good thing. But what other channels are viacom? MTV is vapid bullshit btw.


Average_Joe

@mindspring.com

reply to Hall
I got those prices from A)my DISH network bill and posted it verbatim as it is described in writing on the back of the bill. B)For Direct TV I have what you have -but not the $4.99 per each additional TV. Hence, for the same money, I'll come out ahead 1 receiver with programming ...Unless there's more fine print I'm missing.

PS. You answered my question which I posted in earnest: According to your info it was VIACOM who "pulled the plug" and if I had a way to stick it to them, I certainly would. Both companies are in the wrong however, because in no other business would the customers be involved in such a manner. Just bad business all around.


Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
·Earthlink Cable Mo..

reply to Average_Joe
Where'd you get those prices ??

Dish's Digital Home Advantage: (3) TVs, Top 120 package w/ locals = $44.99/month + $5.00 for 2nd receiver (receiver # 1 will be a dual-tuner). Total = $49.99
www.dishnetwork.com/images/getdi···rice.gif, »www.dishnetwork.com/content/getd···ex.shtml (fine print at bottom of page))

DirecTV: (3) TVs, Total Choice ("over 130 channels") w/ locals = $39.99/month + "$4.99/mo. for separate programming on second and each additional TV". Total = $49.97
www.directv.com/DTVAPP/NewHardwa···n&VID=DS)

Whoops, you're right, DTV is cheaper...


Average_Joe

@mindspring.com
reply to Hall
DISH: Digital Home plan with AT100, 2 Receivers (The second with not all the features as the first),+ Locals = 49.98 standard.

Direct TV: 3 Receivers, Same channels, + Locals = 39.99 Standard.

This is in Raleigh, NC.


Average_Joe

@mindspring.com

reply to jmn1207
"A one dollar refund is not chump change when you multiply that by the number of customers. That's almost ten million dollars for 36 hours of lost programming!"

Charlie, is that you posting in this forum? One dollar IS an insult. I'd rather them give $10 million to one lucky DISH viewer than insult me with a buck. Then he has the audacity to come on "Charlie Chat" and say we've had customers say "Forget the Viacom Channels, I'm going to pocket this dollar!" like he'd won the lottery. Let me put this way, if my own Grandmother gave me a dollar these days for my birthday, I'd tell her -like I'm telling Charlie now- keep the dollar and go buy yourself some dignity.


Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
·Earthlink Cable Mo..


1 edit
reply to Average_Joe
I don't know if Viacom encrypts their signals when they're sent out and then "authorized" broadcasters unlock them with their key... Even if they were not encrypted, Viacom and Dish have, or had, a contract and if it's no longer in place, Dish isn't allowed to re-transmit the signal.

I don't know why it's an issue unless you want to use it as an excuse to cancel. If Dish "pulled the plug" it's because they had to. Your PS explains your logic anyway... By the way, let us know how/where Dish is $10 higher than DTV.


Average_Joe

@mindspring.com

reply to fantomposter
All I want to know is who pulled the plug? Viacom says Dish Network pulled it's channels and Dish Network says Viacom legally prevented them from airing the channels. So which is it? If it's Dish, I'm definitely changing carriers. If it's viacom, I don't know what I'll do -they got me by the cahoonies 'cause they're mainly all we watch.

PS. Don't shed a tear for Dish ...They're not fighting for the little guy -They're fighting to line their pockets. They're already about $10 higher monthly than Direct TV which is why I'm probably going to switch carriers regardless of who pulled the channels.


jmn1207
Premium
join:2000-07-19
Reston, VA
·Verizon FIOS

reply to rottnpup
said by rottnpup See Profile:
It's not Charlies standing up for what he thinks is right that irritates me.........its Charlies throwing me a $1 month credit on my $60 a month bill that does!

Our family has lost some of its most watched channels and $1 is nothing but an insult!
A one dollar refund is not chump change when you multiply that by the number of customers. That's almost ten million dollars for 36 hours of lost programming! Give your kids a ball and throw them outside. It wasn't even two full days.

corinas0128

join:2003-12-17
South Weymouth, MA

reply to BetaTech
Personally my problem with good old Charlie is that he feels that these channels are not "important" enough as per his own words via a Charlie Chat. For those of us that have children, we know that while Nickelodeon may not be "important" to him...it is one of the few channels that will keep our kids interests.

When did he decided was was important for my family?

-Switched to DirectTV


stateq2
J Dilla
Premium
join:2003-03-27
Jackson, MS

reply to rottnpup
said by rottnpup See Profile:
It's not Charlies standing up for what he thinks is right that irritates me.........its Charlies throwing me a $1 month credit on my $60 a month bill that does!

Our family has lost some of its most watched channels and $1 is nothing but an insult!

Now if I understand this correctly Viacom originally wanted to raise the rate by 6%. Now Charlie is not giving me these channels anymore therefore crediting me $1 a month!
(Must be what he is paying for the Viacom Channels because that is what he is crediting me for not having them)

Now 6% of $1 is 6 cents, now just two months ago Charlie raised my monthly rate by $3 a month! Now that would amount to only 2% of Charlies last monthly increase!

I am sorry but I am having a hard time understanding the numbers of logic here??

Dish network charges $45 a month for 180 channels. That's about $0.25 per channel....so IMO, they should be giving us about $2 off the bill each month (and free premium channels for a couple months would be a nice bonus )
--
My Webpage | Linux | Nope, we don't sell that here. | policy


rottnpup

join:2000-08-04
Minneapolis, MN

reply to fantomposter
It's not Charlies standing up for what he thinks is right that irritates me.........its Charlies throwing me a $1 month credit on my $60 a month bill that does!

Our family has lost some of its most watched channels and $1 is nothing but an insult!

Now if I understand this correctly Viacom originally wanted to raise the rate by 6%. Now Charlie is not giving me these channels anymore therefore crediting me $1 a month!
(Must be what he is paying for the Viacom Channels because that is what he is crediting me for not having them)

Now 6% of $1 is 6 cents, now just two months ago Charlie raised my monthly rate by $3 a month! Now that would amount to only 2% of Charlies last monthly increase!

I am sorry but I am having a hard time understanding the numbers of logic here??


Hall
Premium,MVM
join:2000-04-28
Dayton, OH
·EarthLink
·AT&T Midwest
·Earthlink Cable Mo..

reply to BetaTech
Channels were pulled from *every* market, not 15 or 16. Those channels are the MTV, Nick, Comedy Central, and so on. The "15 or 16" markets affected have the local CBS station also owned by Viacom (Viacom owns "CBS TV", i.e. the network, local stations are like franchises in that they have the same 'name', but it's name only). The CBS station in my town is owned by Cox Communications and it's still being broadcast.

BetaTech

join:1999-10-02
Littleton, CO

reply to cjynx
If it was just 6 cents per subscriber don't you think Charlie would have signed the contract. Or do you think that Charlie would reimburse the subscribers $1 or $2 that have local CBS and the other Viacom channels? I for one don't see that. Channels were pulled from 15 or 16 markets. Now why is it that CBS is still broadcasting in about 90 other markets. Because, Viacom wants more money than what it is costing for the other 90 Markets.
--
ELShock


g3ddylee

join:2002-12-09
Lincoln Park, NJ
reply to i hate mtv
Well
Said.


Sarick
It's Only Logical
Premium
join:2003-06-03
USA
·FrontierNet Intern..


1 edit
 reply to pepperhead
I'm still upset over the PVR to DVR rip off fee.

Still upset over the PVR to DVR rip off fee.

People talk about a $3 per month increase?

They still haven't figured out that the DVR systems are based on a $4-$6 a month just for having fast forward, pause, rewind and record.

Comparable to buying a VCR then paying for a remote control service fee for the new VCR you own! No the VCR doesn't require special access to the VCR manufacture outside the standard models it just has a V-Chip or something installed.

The people with TiVo by a service that logs all the channels and timezones. The Dish network has the channel listing by default. Yet it cost more for a dish system that has DVR hardware over a standard system. TiVo users pay for guide services.

Fact is DVR owners get charged $48-$72 more per year. Unless they are on the everything package. Others are willing to buy enough junk to cover the $5 fee.

I'm still using a PVR device, they can KEEP their feedthepig DVR systems.

It's only greed if it effects Charlie's bottom line and it's someone else wanting the increase.

They still haven't fixed the rare condition when all my channels go black. Had something to do with sending me refurbrished LNBA where I paid for a NEW unit.

That is another story..
--
Sarick's Dungeon Clipart Page
Trouble spelling? www.iespell.com

octagon

join:2001-02-27
Garden Grove, CA

reply to pepperhead
Re: Good thing I didn't get Dish yet

If Viacom is charging Echostar a whole lot more than what Disney, GE/NBC, and Turner do, then Viacom is in the wrong. IF that is not the case, then Dish Net may have some "xplainin'" to do.

In any case, Dish Net customers are "likely" TV viewers. After all, they did pay for it. Not everyone who owns a TV watches it. Cable and dish customers definitely will! Advertisers know this. Not a good year so far for Viacom. NFL ditches MTV as their Super Bowl entertainment cooordinator, Martha Stewart, & now this move by Dish Network.

Other than CSI, what else does CBS has to offer? MTV stinks and spongebob is decaying kids minds worse than Elmo. New South Park episodes are harder to find than Saddam was. What are we really missing with Viacom shows anyways?

By the way, I got a friend who has had a dish since the mid 80s. It's the old giant type, not the mini-dishes that are out now. Anyways he picks up everything. Gotta talk to that fella


i hate mtv

@tmp1-4-4-097-165.tmp

from:
VWSpeedRacer See Profile

reply to pepperhead
MTV should be off the air anyways.
Forums » MTV Goes BlackCustomers need to call in droves »
« I am a Dish Network customer and I applaud them!  
page: 1 · 2


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