US Telco Support > AT&T > AT&T Midwest > Reverse DNS problems

reply to jgfschmitz

Eudora still not working

What error is Eudora receiving? Also, maybe I'm overlooking it, but what servers are you using? Are the servers ours or a third party's?

1. ERR: unknown command "Auth"

Weird thing is that it is not even asking for my password, just returning an error right away.

2. Eudora 6 checks my staff.uiuc.edu e-mail account at U Illinois and sends via mailhost.cha.ameritech.net.

instead of mailhost.cha.ameritech.net try smtpauth.sbcglobal.net and use your full sbc email address and password for authentication.
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Thank you for choosing SBC Internet Services. My name is Rick. How may I help you today?

OK, I've wondered about POP settings ever since I've noticed conflicting settings advised (original Ameritech DSL pages vs. new Yahoo help pages)

But anyway, changing STMP is not problem, the problem is on the incoming side--my UI staff account--I can't authenticate. I guess I have to figure out eudora 'personalities', perhaps ameritech becomes my dominant account and second account is UIUC.

I cannot get Eudora to work after trying all permutations. I'm suscipious that the successful DNS change Ameritech made today did not solve everything. RadioDoc's first reply said this, emphasis mine:

Ameritech.net used to have a maddening habit of releasing new IP address blocks into the wild without proper preparation of things like RDNS and *news/mail server authentication systems* among others. RadioDoc

If your hosting your own mail server or a 3rd party in this case we cannot do anything about it. If your having trouble sending at all, as I said, our admins want everyone to be using the new smtpauth.sbcglobal.net smtp server.

POP is strictly between you and your server host.
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Thank you for choosing SBC Internet Services. My name is Rick. How may I help you today?

I'm not hosting a server of any kind and not sure how I gave that impression.

Here's my point. I have always used Eudora with cable modem (insightBB) and SBC DSL. POP setting incoming is my university accounty. Outgoing is the provider. A week ago this stopped working. Plus, I was being refused telnet sessions.

No problem changing to the new SMTP setting. Its just that I keep get AUTH errors checking my university e-mail (almost as if the DNS change yesterday hasn't percolated to that system).

btw-I *was* mistaken in thinking RadioDoc's point about possibility of SBC mail server changes--as well as DNS changes--applies here. It does not

I did not say you were hosting it, I simply said "or a 3rd party in this case"

Basically you will need to speak to IT for the college.
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Thank you for choosing SBC Internet Services. My name is Rick. How may I help you today?

dang it, my authentication style was kerebos instead of password --I never did this on purpose, and that explains the recent auth error. Still have to get smtp to work but I'm hopeful.

Thank you for you help, sir

reply to guidotti

Post-Mortem

yes there was notice about the mail servers changing, although the legacy servers are not down, they do not reply to pings.
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Thank you for choosing SBC Internet Services. My name is Rick. How may I help you today?

reply to jgfschmitz
I checked a complete archive of SBC e-mails to me and none said there was a server change.

Now granted, different e-mail settings were listed on my Yahoo SBC account web page and I have seen those in the past, but unfortunately the old ameritech.net members web page say otherwise and I trusted that site.

I can't complain too much for organizations that don't remove or disable or flag outdated web information; I have older non-updated archives then most anyone since my Web R & D lab here at U Illinois started in early 1994!

Thank you for the information (and IT therapy?). I feel better.

ciao

reply to jgfschmitz
"Looks like SBC requires authentication for SMTP"

They always required authentication. Still do. The legacy ameritech.net servers do it by IP address. The SBC-Yahoo servers do it by username and password.

The new IP address block you were in was not entered into the SMTP server "accept" database. Same thing has happened over and over (and over and over and over) when they start using new addresses because, for whatever reason, they don't seem to care much that it doesn't work right out of the box. This has been going on for almost four years.

Test mail servers via telnet, not pinging. Port 110 on mailhost.cha.ameritech.net responds with "+OK POP3 Welcome to Prodigy Relay POP3 Server Version 02.12.01", while port 25 says "220 pimout5-ext.prodigy.net ESMTP Sendmail 8.12.10/8.12.10; Wed, 10 Mar 2004 14:25:25 -0500". It's working just fine.

OK, so my SMTP problem *was* fallout from the improper DNS entry for the new block, as you indicated it might be.

Regarding working out of the box, all I can say is that the Net Admins I know at the UI would never let it happen. SBC would never let it happen with phone service (viz., your phone might not work for awhile, folks). The internet business is still new to them, and it didn't help in some ways to partner with yahoo (redundant, non-updated, sometimes inconsistent help pages...)but thank god for their superb pioneeering work in ISDN and DSL (and their aggressive pricing).

SBC, infinite potential...

but it will take awhile to reach it.

Thanks Mr. UI Alumni 1981. Now I really feel closure.

See those bumps on my head? That's from three years and 10 months (and counting) of SBC née Ameritech DSL experience, plus three+ years of moderating this very forum. Happy to help avoid some bumps on yours.

reply to jgfschmitz

said by jgfschmitz:

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Now granted, different e-mail settings were listed on my Yahoo SBC account web page and I have seen those in the past, but unfortunately the old ameritech.net members web page say otherwise and I trusted that site.

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Dear Maxo,

Am I migrated or legacy? Was there a choice to migrate: I guess so, and I guess we took it since we have a Yahoo acct page.

But let's say this: It was not clear to me that the legacy site was then obsolete; I could still log-in there and that is where I could upload personal web pages, which I can still do too.

I get lots of things wrong as I muddle through trouble-shoooting but I'm still an advanced user compared to the population and just find lots of holes in online support (SBC Yahoo e-mail messages to users, web pages). And most of the traffic is marketing anyway. In contrast, you guys online in this chat space is fantastic online support, couldn't wish for better.

John

ps - Mr. Economist RadioDoc, what has happened this past ten days has happened before (differently) and similar things for cable modem. You and everyone in dslreports knows the drill. This site is so valuable since internet technologies like DSL and human use of them form a complex system where many possible variables might be at play. So I did get some bumps, though you have a hell of a lot more.

Dear jgfschmitz ,
If you can log into sbc.yahoo.com then you are not legacy. I know there is nothing that really tells people to no longer use the www.ameritech.net site. This has confused a number of people I have talked to in the past. But now you know and knowledge is power.
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Girls don't really like me That's why I hate myself Maybe it's cause of the way I look Or maybe it's something else »maxolasersquad.com

And time is money, dear friend. While in some sense(like many dslreports-users) its a hobby of mine to work on computers, I also wasted a ton of time during a crucial week.