jeortiz
join:2003-06-02
Mexico | [Packet8] Packet8 is down here,... Anyone else?
Packet8 seems to be down.
Anyone experiencing the same problem? |
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supernac
join:2003-03-26
Springfield, MO | Yup, sucks to |
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supernac
join:2003-03-26
Springfield, MO | Its funny the support site never shows a problem.
»www.packet8.net/support/faqs/ |
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lujohnson
N 0 E Q P
join:2002-08-08
Agoura Hills, CA |  reply to jeortiz
Down here in Joshua Tree, CA too. |
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dshafiee
join:2003-02-06
Portland, OR | reply to jeortiz
Down in Portland, OR too ... |
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Zebaulon
Head Geek
Premium
join:2003-11-24
Cleveland, TN
| reply to jeortiz
Re: [Packet8] Packet8 is down here,... Anyone else
Well, it has been marginal for me here the last little while. I was on a call for quite some time without a problem, and then the other party complained that my audio would drop or become garbled. I figured it was my Charter cable connection as usual, since the upload side of it sometimes loses sync. (I could hear them just fine.) No big deal, switched to my cell phone.
I did have trouble placing a few calls (it would simply go silent after dialing) and had to reset the DTA once because it locked up. But I figured this was all a result of packet loss on my end. (Our Internet was acting up earlier this afternoon, so I figured it was related to that.)
Maybe it's on their end, though, now that others mention it.
However, I will give their support this: Realize that the Packet8 technicians have lives too, and probably don't spend all their time using Packet8. Meaning, they may not be aware of a problem as soon as we are. Yes, they should have paging and notification systems in place, but those aren't always perfect and can't monitor everything. It's the same way at my workplace, sometimes I'll be out of town and end up being paged about a server being down, and it may be an hour or two before I am able to get back to 'net access to fix the issue. Or even update a tech page for that matter. Plus, being a weekend, they may have limited staff available and just not have the people on hand to update the webpage.
By the way, I'm not flaming the poster who brought up the support page issue... just stating what I think might be the reason behind it. Plus, for $19.95 per month, I don't have as high of expectations for them as I would if I were paying our local telco $70+ per month for the same service...
Anyway, just my $0.06 (adjusted for tax and inflation.) |
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Brent M
@insightBB.com | reply to jeortiz
Down here in Indianapolis, IN... can't even check my voicemail! This sucks! |
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reast
join:2001-12-17
Springfield, OH | Admin site seems to be down too. I get the following error:
Microsoft VBScript runtime error '800a01a8'
Object required: '[object]'
/user/ViewCDR.asp, line 295 |
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Test99
Premium
join:2003-04-24
San Jose, CA | reply to jeortiz
Can't call in or out. Incoming calls are not being forwarded. Voice mail is not picking up. Total shutdown. |
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cue79
@optonline.net | reply to jeortiz
Re: [Packet8] Packet8 is down here,... Anyone else?
Welp, seems down over here too. 9:46 PM EST time. Anyone have any idea what's going on? I know that P8 people have lives too.. but the least they could do is massmail us to let us know that there is a service interuption. |
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Test99
Premium
join:2003-04-24
San Jose, CA | reply to jeortiz
Re: [Packet8] Packet8 is down here,... Anyone else
Back up again. |
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jeortiz
join:2003-06-02
Mexico | Back up here also |
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barmstrong9
Premium
join:2003-07-23
Claremore, OK
1 edit | reply to jeortiz
Re: [Packet8] Packet8 is down here,... Anyone else?
Back up here now.. was down for almost an hour. Has Packet8 ever had a major outage like that before? |
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Test99
Premium
join:2003-04-24
San Jose, CA
 ·DSL EXTREME
 ·InPhonex
| reply to jeortiz
For those who expressed surprise that Packet8 didn't notify us of the outage via their web site or email: you might want to recalibrate your expectations about Packet8's notification procedures. To the best of my knowledge, Packet8 notifies their customers of current developments only in the event that a full-scale nuclear war happens to break out on the 29th of February. But when that happens, the Internet is usually shut down by missile strikes, so you never actually see the update. 
But we love them anyway, right? |
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lujohnson
N 0 E Q P
join:2002-08-08
Agoura Hills, CA | reply to jeortiz
All back up here too, except for voicemail access. |
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digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana | reply to jeortiz
Re: [Packet8] Packet8 is down here,... Anyone else
Ditto... never knew it was down |
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jeortiz
join:2003-06-02
Mexico | The website is still partially down. When I try to get to the billing log I get this message:
"The setup of your account is not complete. Please contact support for a status update" |
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supernac
join:2003-03-26
Springfield, MO | reply to digiblur
All im asking for is an accurate status of the system, so Im not left wondering if its somthing on my end. Thats not alot to ask for. And I think for $20 a month I should get it. |
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digiblur
Got Sipura?
Premium
join:2002-06-03
Louisiana
| said by supernac  :
All im asking for is an accurate status of the system, so Im not left wondering if its somthing on my end. Thats not alot to ask for. And I think for $20 a month I should get it.
When I'm out fixing equipment for work the last thing I'm worried about is notifying someone its down. Get the equipment up...if you have time..update the webpage. |
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muttdog
join:2003-11-04
USA | yea i understand that for $20 you think you should get that type of service... Guess you should change providers to someone that does provide that service... Oh wait, there is noone... |
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