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TrueAudio
192khz
Premium
join:2002-02-24
Richmond, CA
1 edit |  A change of heart :)
Well ... so you can say i get a little hot under the collar if im unpleased, and upset. I think part of the problem was ... Alex was actually working on making things more enjoyable for all of us he forgot to tell me why i would be having these issues and for how long. I think i would have been a little more mellow about the whole situation if i knew there was a light at the end of the tunnel.
To my surprised I received a phone cal from Alex last night, and he apologized about the situation , and informed that I took it 10x worse then anyone else did as far as connection stability, and speeds. Which i can raise my hand and say "AMEN!!!!" to that. It was like AOL some days. I also apologized for getting a little upset and saying a few things i shouldn't have said. Alex is not showing bandwidth favoritism, hes not a hard person to talk to. Hes actually a really cool dude, with alot of knowledge, and passion for what hes doing. I respect that. I feel bad for saying some of the things i said. Honestly.
Anyways .. im sure you are in tears by now, from this heart wrenching story .. i just want to say my service is running Sweeeeeeeeeeeeeeeet now.
Advice*
Just let me brotha know whats up next time. Its the same concept as .. a tech who may be late to a job. Usually the customer is cool if you call them and say .. "hey im gonna be a little late", where as never calling and showing up 4 hours later. There pissed. trust me..... Ive been there.
I Wont do that again. 
Latency:
Tracing route to www.yahoo.akadns.net [66.94.230.34]
over a maximum of 30 hops:
1 10 ms 5 ms 5 ms 1-10-3-209.etheric.net [209.3.10.1]
2 9 ms 10 ms 8 ms 25-11-3-209.etheric.net [209.3.11.25]
3 5 ms 6 ms 6 ms 63.146.113.82
4 6 ms 5 ms 6 ms cntr-02.jsv.qwest.net [66.77.106.169]
5 6 ms 7 ms 13 ms svl-core-03.inet.qwest.net [205.171.14.5]
6 6 ms 7 ms 7 ms svx-core-02.inet.qwest.net [205.171.14.82]
7 8 ms 11 ms 7 ms sjp-brdr-01.inet.qwest.net [205.171.214.138]
8 8 ms 7 ms 7 ms so-2-0-0.edge1.SanJose1.Level3.net [209.245.146.
229]
9 8 ms 7 ms 8 ms so-5-0-0.gar1.SanJose1.Level3.net [209.244.3.137
]
10 6 ms 6 ms 7 ms ge-9-1.ipcolo3.SanJose1.Level3.net [64.159.2.73]
11 7 ms 7 ms 7 ms unknown.Level3.net [64.152.69.30]
12 7 ms 7 ms 7 ms UNKNOWN-66-218-82-230.yahoo.com [66.218.82.230]
13 8 ms 7 ms 8 ms p3.www.scd.yahoo.com [66.94.230.34]
Trace complete.
Speeds:
2004-02-20 02:30:07 EST: 6364 / 5597
Your download speed : 6364279 bps, or 6364 kbps.
A 776.8 KB/sec transfer rate.
Your upload speed : 5597014 bps, or 5597 kbps.
Seems like broadband .. above the 1mbit barrier!
Im back!!!!!! oh yes... im back!!!! (hopefully not a fluke)
--
The Unofficial Bay Area 3Mb Upgrade List | |
salsbury
join:2004-03-03
Los Gatos, CA
| Glad to hear we didn't lose you!
Yeah, things have been...hectic lately. (To say the least!) We've been working on finishing up a many-months-long (and many-months-delayed, thanks to gov't bureaucracy) expansion of our network and service area.
On Saturday, we installed new transmitters on the Loma Prieta Tower, and after ~10 hours of troubleshooting work up there on Sunday night, and another trip there at 3am this morning to replace some faulty cables (joy), I'm happy to report that we've lit up our first customers in Santa Cruz County.
We're hoping to have our 2nd South Bay Tower lit up around the end of the month (...after some more bureaucracy.  )
The flip side of this is that we've been a bit swapped-out and haven't been able to provide quite the level of responsiveness that we'd normally like to. And since I constitute pretty much the entire Support Dept. right now, I apologize for that. (My answering machine at home is full of messages received while pulled away, and I have more than 1100 messages in my Etheric mailbox to be waded through. (Not whining, just illustrating the scale.)
With the new service area, I'm expecting a lot more support requests, and have been planning/building out our infrastructure to try making the scale-up managable, and improve my own ability to respond to support requests, etc. I've still got a ways to go to get things where I'd like them, but they are improving, slowly. (My finally getting on to DSL Reports today after that late-night/early-morning tower visit today is one more step...)
Hopefully I can provide a bit of Etheric presence here for people, but we're still only a handful of geeks trying to keep things smooth while expanding, so please excuse the occasional bumps and *call us* if you've got questions or notice problems, don't just fume!
Email is fine, but in all honesty it's asynchronous, not realtime, and liable to get delayed in the daily flood. I read it all (aside from the 2-300 spams I get per day), but make no promises as to *when*. (Even my parents get delayed! I don't play favorites! )
It's been primarily Alex, Thomas and myself doing the majority of stuff since I joined back in July. We have other folks helping out part-time with sales, finance, etc., and just brought on another installer. Hopefully this new service area will bring in enough customers that we can hire more folks soon (maybe even more Support folks...Yay!) but for now, we're stretched kinda thin.
And now, I'm off to help with a bunch of installs, so no more posting from me today.
Hope this helps!
Patrick Salsbury
Etheric Tech Support & System/Network/IT Guy
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