thunderblock
join:2004-02-10
| reply to kapil
Re: Vonage Rules
I moved a Qwest line over to Vonage and have also had lots of trouble faxing. Actually, great trouble sending and lesser receiving. After no responses to email and faxes to customer service, I finally called and got a support rep who was very helpful. After several days of troubleshooting, and running out of possible fixes, he asked if I was dialing *99 before each fax. He said that since I have a "voice" line and not a "fax" line from Vonage, you need to dial the *99 prefix then 1 area code, etc. to send a fax. Seems that if you subscribe to their second "fax" line, you don't need to do this. Now, instead of 1/10 faxes going through, its more like 9/10. Before the *99 revelation, the rep tweaked the IP packet size on my Moto ATA (decreased it) and suggested that I configure the fax to transmit at a max rate of 9600 baud (the later didn't seem to help any). |
