retla12w
join:2000-10-20
Yankeetown, FL
|  [Vonage] Problem faxing to local numbers
Setup:
RR cable modem.....Linksys router....Cisco ATA 186
I can fax to any long distance number with no problem.....
but I can not connect to any fax machine within my local area code,I get a dial tone and then my fax machine ( HP d145 multi function) shows "connecting" but it never does connect. We must dial the area code for any local calls here.
Any ideas?
Thank you in advance |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs: | Try calling with a phone to see what tone if any occur? |
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retla12w
join:2000-10-20
Yankeetown, FL | I can make/receive phone calls with no problem. |
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scottkeen
join:2001-06-05
Kailua Kona, HI
| reply to retla12w
This is probably a dumb reply... but, are you remembering to dial a "1" plus the area code and phone number, even though it's local?
I don't have Vonage yet, but I seem to remember reading somewhere on their website that you have to dial a "1" even if it's a local call. |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
 ·Broadvox Direct
·VOIPo
 ·WOW Internet and C..
1 edit | reply to retla12w
said by retla12w  :
I can make/receive phone calls with no problem.
And you hear the fax tone calling the local fax number?
And like above 11 digit dialing always. 14.4kbps max but 9600 is safer.
Cisco 186, I've not sent many, but no problems at 9600. Not sure how "local" would be different?--
Jim -- USA2K ... VoIP on FWD & Vonage ... SEE: »www.usa2k.net
PSTN is a Legacy Gateway to VoIP, the new "phone service" |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
·Broadvox Direct
·VOIPo
·WOW Internet and C..
| reply to retla12w
»h20015.www2.hp.com/hub_search/ma···_lang=en good doc location for HP.
--
Jim -- USA2K ... Voip on FWD & Vonage ... SEE: »www.usa2k.net
PSTN is a Legacy Gateway to VoIP, the new "phone service" |
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retla12w
join:2000-10-20
Yankeetown, FL | reply to usa2k
Yes I can hear a dial tone and the fax "squeal", the fax machine shows"connecting" but will not proceed any further. |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
·Broadvox Direct
·VOIPo
·WOW Internet and C..
| The only thing comes to mind is that locally, they are negotiating too high a baud rate?
said by HP SITE:
ITU-T Group 3 fax with Error Correction Mode
33.6 Kbps fax capability
What is annoying is the lack of lowering fax machine baud rate settings 
--
Jim -- USA2K ... Voip on FWD & Vonage ... SEE: »www.usa2k.net
PSTN is a Legacy Gateway to VoIP, the new "phone service" |
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Hooper
Premium
join:2001-10-22
Villanova, PA
| reply to retla12w
You CAN lower the fax rate to 9600, but you have to call HP to learn how do this. They don't publish it anywhere and the settings are very cryptic. Make sure to write them down if you do call as you will probably be charged for support and won't want to call them again if you want to change them back. |
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dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY | I read somewhere that pre-fixing your fax dial number with *99 will make faxes work better - I think it disables some filtering in the ATA |
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usa2k
Please PRAY for Rebekah
Premium,MVM
join:2003-01-26
Canton, MI
clubs:
·Broadvox Direct
·VOIPo
·WOW Internet and C..
| said by dellsweig :
I read somewhere that pre-fixing your fax dial number with *99 will make faxes work better - I think it disables some filtering in the ATA
That was true for older Cisco software.
It forced G.711 and turned off silence suppression. Should not be needed now AFAIK.
--
Jim -- USA2K ... Voip on FWD & Vonage ... SEE: »www.usa2k.net
PSTN is a Legacy Gateway to VoIP, the new "phone service" |
|
dellsweig
Extreme Aerobatics
Premium,MVM
join:2003-12-10
Campbell Hall, NY | reply to retla12w
I use the *99 on my ATA 2.16.2 using my second Vonage line (not a fax line) with the lowest line quality setting. I never have any problem sending faxes on this
If it helps - great - if not - it doesnt seem to hurt anything |
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KfunnyE
join:2004-01-20
Cranbury, NJ
| reply to Hooper
Here are the instructions that I got from HP Online Tech Support:
1. Press * and # at the same time, and then release both keys
2. Press 1, 2, and then 3, releasing each key before pressing the next.
The display window should read "Service" with a revision number.
3. Press the right arrow button once.
The display should read "System Configuration".
4. Press Enter.
5. Press the right arrow button until "r/w parameter" appears in the display. Press Enter. The display should read "parameter 0"
6. Change 0 to 153 and press enter now.
7. When modifications are complete, press Cancel repeatedly until the date and time appear in the display.
*** This is on the keypad of the HP all in one device ***
*** This was tested on an HP Officejet 7110 All in One ***
As this is access to a service menu it isn't published anywhere, but this should correct your fax problems by lowering the baud rate. |
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agrabren
join:2002-05-25
Pompano Beach, FL | What do you set the value to?
Thanks |
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Hooper
Premium
join:2001-10-22
Villanova, PA
1 edit | said by agrabren :
What do you set the value to?
Thanks
Change it from 26 to 6. But remember this setting lasts only as long as the printer is on.... once it gets turned off, you have to reconfigure it. |
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