CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL
| Need help with AVG 6.0 Free not updating
This is on another PC I was working on for a family member yesterday. I noticed it kept trying to download an update but the date always remained Nov 14 2003. His program version was 6.0.564 and the last update was, indeed Nov. 14 2003 (sorry, I didn't write down the Virus database version...but I think it was something like 339. I had it enabled for automatic updates every 2 days. It just never got past Nov. 14th apparently and cannot get it going.
So, I went to the AVG updates page for 6.0
»www.grisoft.com/us/us_updt6.php?lng=fe
Downloaded the update into the Updates folder and restarted AVG. It was still stuck on Nov 14 and would not feed in the update I downloaded.
Ok - so I figured, maybe the info about needing this 516 (not sure what that is??) has something to do with it, so I went down to the older versions and downloaded this one.
516
Minimum required version
0
Update file
d6032lhj.bin
Language
English
Size
3775889 bytes
Date
19.01.2004
..................
Put it in the updates folder. Closed down then restarted AVG - it would NOT update.
Does anyone have any ideas on what I need to do? This PC is about 75 miles away so I thought I would gather any suggestions first and go back over there soon as I can.
My only other thought was to uninstall/reinstall and I've not done that before. Can you just download a new version of AVG and fill in the existing License # for the old one? Or do we have to get a new one and re-register (will it take the same email addy & info that I used on the old one? - they only use the one email address for everything)
When I got home, I checked my version of AVG I keep here and it is Program ver. 6.0.564 as well, but I have the latest virus defs at #356 and dated 19 Jan 2004. So how come I cannot get this AVG on my brother-in-law's PC to update past Nov. 14th.??? (He has WinME if that makes any difference)
--
It takes a disaster to make a woman out of a female
Gladiator Security Forum |
|
dp
Go Steelers
Premium,MVM
join:2000-12-08
Greensburg, PA
 ·Verizon Online DSL
3 edits | Just a shot in the dark CJ. Have him move the following files from the install directory to a temp directory:
version.avg
avg6.avi (this is the DB from 11/14/2003)
microavi.avg (he may not have this file)
miniavi.avg (he may not have this file)
plus everything from the Updates directory.
Then try to do an update from within the program. I just tested this out and I was able to get the latest program version (564) as well as the latest DB (356).
--
Write your questions down on the back of a $20 dollar bill and send them to me |
|
Just Basics
join:2003-06-08
Painter, VA | reply to CalamityJane
I had been using AVG free for some time and somehow the images in the program got corrupted and did not display properly.
I was able to download a new copy and use my old license without any problems three months ago.
Using 98se. |
|
Skipdawg
The Original
Premium,ExMod 2001-03
join:2001-04-19
The Void | reply to CalamityJane
Have you cleaned out all the old updates for AVG 6 Free?
They can pile up. I clean mine out once a month.
--
Proud US Navy Veteran! |
|
CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL
| reply to CalamityJane
thanks dp....I'll give that a try.
Also, Thanks to Just Basics (so I can get new one if need be...we did record all the License info and save it). I helps to know that will work 
Skipdawg, I did check the updates folder and there weren't a whole lot of them since I had only installed the program in June. It seemed to be updating fine as per the automatic settings and then Nov. 14 just got stuck. It's weird because it just kept trying to download an update but the date in the Virus defs stays the same at Nov 14. After downloading the manual update, it would then say the virus defs are up to date and none to retrieve but Nov 14 still sitting there.
I'm thinking I'll just uninstall/reinstall. What is annoying about it is that the user was seeing they are getting an update and thought everything was working just fine. (They didn't notice the Nov 14th date wasn't changing)
Thanks for the suggestions, guys.
--
It takes a disaster to make a woman out of a female
Gladiator Security Forum |
|
SoonerAl
Old Enough To Know Better
Premium,MVM
join:2002-07-23
Norman, OK
|  reply to CalamityJane
I don't have an answer to your original question, but I do have a suggestion. Since the PC is 75 miles away, perhaps you might consider using a remote access/control program to save you driving over in the future. Since the PC is running Windows Me, look at using NetMeeting Remote Desktop Sharing (RDS) or UltraVNC, which now has an encryption plug-in. Sitting at home and fixing the remote PC sure would beat driving 150 miles round trip...;)
NetMeeting RDS help...
»support.microsoft.com/default.as···s;233175
UltraVNC w/encryption plug-in...
»home.comcast.net/%7Emsrc4plugin/
»ultravnc.sourceforge.net/ |
|
dp
Go Steelers
Premium,MVM
join:2000-12-08
Greensburg, PA
·Verizon Online DSL
| reply to CalamityJane
said by CalamityJane  :
I'm thinking I'll just uninstall/reinstall. What is annoying about it is that the user was seeing they are getting an update and thought everything was working just fine. (They didn't notice the Nov 14th date wasn't changing)
Thanks for the suggestions, guys.
It sounds like he was getting the program updates okay (and is up to date) but not the current database, probably do to a corrupt version.avg file. The program is still using avg6.avi which is the DB from Nov 13, 2003. Moving the files I mentioned above should get everything back into sync with the latest DB.
--
Write your questions down on the back of a $20 dollar bill and send them to me |
|
CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL
| reply to SoonerAl
said by SoonerAl :
perhaps you might consider using a remote access/control program to save you driving over in the future. Since the PC is running Windows Me
Probably not a bad idea...will that work if I have Win98? (NetMeeting)
It would be ideal to have something like that as I know I have programs installed on there that may need attention beyond their skill level, which is most everything that isn't automatically updated. You all have these types of relatives don't you? 
--
It takes a disaster to make a woman out of a female
Gladiator Security Forum |
|
CalamityJane
Premium,VIP,MVM
join:2002-08-27
Eustis, FL
| reply to dp
said by dp :
It sounds like he was getting the program updates okay (and is up to date) but not the current database, probably do to a corrupt version.avg file. The program is still using avg6.avi which is the DB from Nov 13, 2003. Moving the files I mentioned above should get everything back into sync with the latest DB.
Lightbulb goes on! Thanks for the extra explanation on that dp I'll sure try that first
--
It takes a disaster to make a woman out of a female
Gladiator Security Forum |
|
SoonerAl
Old Enough To Know Better
Premium,MVM
join:2002-07-23
Norman, OK
1 edit | reply to CalamityJane
said by CalamityJane :
said by SoonerAl :
perhaps you might consider using a remote access/control program to save you driving over in the future. Since the PC is running Windows Me
Probably not a bad idea...will that work if I have Win98? (NetMeeting)
Yes it will...
You should only need to forward TCP Port 1503 through any firewalls to make this work when calling direct IP to IP... For additional information you can look at the Resource Kit...
»www.microsoft.com/windows/NetMee···ault.asp
--
"When all else fails, read the instructions..." |
|
hixster
join:2004-03-06
Studio City, CA
| reply to CalamityJane
I'm trying out the avg 6. when I run the test it comes back that all is good but if i look up test results info it says c windows all users apllication cannot open not checked? what can i do to check those files. also i have a 20 gig hard drive and it only seems to check about 3 gig and the test runs about 3 minutes, is this ok? |
|
Name Game
Premium
join:2002-07-07
North Myrtle Beach, SC
| said by hixster :
I'm trying out the avg 6. when I run the test it comes back that all is good but if i look up test results info it says c windows all users apllication cannot open not checked? what can i do to check those files. also i have a 20 gig hard drive and it only seems to check about 3 gig and the test runs about 3 minutes, is this ok?
Also people looking at this old Jan 2004 thread ..should also see this thread and post by Dp which is newer ..
**********************
Re: Can't update AVG free ...
What server are you trying to d/l from? If you only have the one option from free.grisoft.cz try this.
Navigate to your AVG install directory and rename your existing url.ini file to url.iniold.
Copy the following and paste into notepad and save it as url.ini. Put this new file into your AVG install directory. You'll now have 3 options to select from with www.grisoft.com being the default.
[SERVER_NAME]
1=free.grisoft.cz
2=ftp.grisoft.com
3=www.grisoft.com
[SERVER_URL]
1=http://free.grisoft.cz/softw/60/fe
2=ftp.grisoft.com/pub/softw/60/fe/
3=http://www.grisoft.com/softw/60/fe/
Actual URL=3
»Re: Can't update AVG free ...
--
Gladiator Security Forum »www.gladiator-antivirus.com/ Missing Kidshttp://www.missingkids.com/ |
|
jeisenberg
New Year's Eve
join:2001-07-06
Windsor, ON
 ·Cogeco Cable
 ·Cogeco Voip
| reply to hixster
said by hixster :
I'm trying out the avg 6.
I have also been using AVG Free. Recently, when servers were busy and I also couldn't get an update, so I tried looking for other software. I found a site that ranked AV programs and was dismayed by AVG's showing.
Now, I'm not sure which free software to use. |
|
hixster
join:2004-03-06
Studio City, CA
| Thanks for reply, I'll install in folders as sugested, also where do i find the post by dp? where do i find the site that rates the virus program? only heard good things from others on avg,except here . any good software out there to check your ftp before you upload to your host?great forum! |
|
jeisenberg
New Year's Eve
join:2001-07-06
Windsor, ON
·Cogeco Cable
·Cogeco Voip
1 edit | said by hixster :
Thanks for reply, I'll install in folders as sugested, also where do i find the post by dp? where do i find the site that rates the virus program? only heard good things from others on avg,except here . any good software out there to check your ftp before you upload to your host?great forum!
It took some time to find those links, but here they are:
1) The link showing comparisons of AV products
»www.av-comparatives.org/seiten/c···ves.html
(click on link above, then select February 2004 report)
2) The disappointing link I had found about AVG
»www.virusbtn.com/vb100/archives/···?avg.xml |
|
CylonRed
Premium,MVM
join:2000-07-06
Bloom County
| reply to Name Game
said by Name Game :
said by hixster :
I'm trying out the avg 6. when I run the test it comes back that all is good but if i look up test results info it says c windows all users apllication cannot open not checked? what can i do to check those files. also i have a 20 gig hard drive and it only seems to check about 3 gig and the test runs about 3 minutes, is this ok?
Also people looking at this old Jan 2004 thread ..should also see this thread and post by Dp which is newer ..
**********************
Re: Can't update AVG free ...
What server are you trying to d/l from? If you only have the one option from free.grisoft.cz try this.
Navigate to your AVG install directory and rename your existing url.ini file to url.iniold.
Copy the following and paste into notepad and save it as url.ini. Put this new file into your AVG install directory. You'll now have 3 options to select from with www.grisoft.com being the default.
[SERVER_NAME]
1=free.grisoft.cz
2=ftp.grisoft.com
3=www.grisoft.com
[SERVER_URL]
1=http://free.grisoft.cz/softw/60/fe
2=ftp.grisoft.com/pub/softw/60/fe/
3=http://www.grisoft.com/softw/60/fe/
Actual URL=3
»Re: Can't update AVG free ...
I wish that worked for me... All I have not done is reboot the PC itself but only one server shows up for me.
--
Brian
America's Army Forum Moderator and America's Army Beta Tester |
|
habya
Premium
join:2003-05-29
Huntsville, AL
clubs: 
| reply to CalamityJane
Well this topic if fairly old but in reply to Cylon the number of download locations will remain at 1 until you restart the pc or reload AVG Control Center either way. Also be sure that this part "Actual URL=3" equals 3 and not 1 if there is a 1 in there by mistake then you will still have 1 download location. |
|
CylonRed
Premium,MVM
join:2000-07-06
Bloom County | reply to CalamityJane
I restarted AVG 3 times - then they showed up. |
|
screwfix
@co.uk
|  reply to Name Game
Thanks a lot! I was having probs updating. Program was hanging when trying to update from .cz address. Have now got the coice of three. First thing it did on update from www.grisoft.com was download a 2 meg file.
Cheers!
Wavey Dave |
|
hixster
join:2004-03-06
Studio City, CA | I don't see why you would need 3 download locations. Once you choose an area to download from,( US, overseas,) the info should be the same, why have 3 different locations for updates> can't it be streamed from one site? |
|
