Rogermt
join:2004-01-06
| DG834 Corrupt Firmware
Hi, Tried updating my firmware to a1.03.00, must have turned off too soon.
All I get now on my DG384 is the Power & Test Lights Flashing Alternately.
Is it now a right-off ? or can something be done to repair it ?
Thank you, Rogermt. |
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NathanO
@202.83.x.x | Same thing happened to me. Netgear apparetly has a possible fix otherwise it has to be swapped over. |
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NathanO
@202.83.x.x
| I have just been emailed this from Netgear. I have not tried it yet. unzip the files into a folder and also place the firmware .img file (yes the new one that broke it in the first place) into the same folder. then run the upgrade wizard executable.
I will post here tomorrow and let you know if it worked for me. |
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poussin0
join:2003-03-29
75000 | works fine  |
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NathanO
@202.83.x.x | Excellent, can't wait to get my ADSL back online! |
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Rogermt
join:2004-01-06 | reply to Rogermt
Thank You NathanO.
Worked, no probs.
Thank you again,
RogerT. |
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NathanO
@203.acc05-wick | Just doing mine now. Perhaps Netgear should post the utility on their web site as it is a problem that they know about.
Nathan |
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Murphychch
@243, 203.97 |  reply to Rogermt
Will the recovery utility also work with the 834G? Is it a legitimate NetGear utility? I've sent one router back already so I probably won't be able to do the same if the recovery utility doesn't work.
Thanks
-SmurF |
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Abaid
@pipex.com
|  reply to NathanO
I had the same problem after the upgrade !!!!
The pathetic technical support at Netgear advised me to return the router back to the dealer who I bought it from for exchange. If the utility could fix the problem why didn’t they say so and save me a lot of bother, time and expense. I feel so annoyed after what I had to go through with the dealer to get a replacement. |
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NathanO
@202.83.x.x | yes mine is a 834G
Nathan |
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Murphychch
@243, 203.97 | Is the upgrade wizard executable just the tool to update the firmware from the configuration web interface or is it something else entirely?
Thanks
-SmurF |
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BBHomer
@netgear.com | The recovery tool is a separate executable that will run on a Windows PC. It works with DG834 and DG834G. |
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poussin0
join:2003-03-29
75000 | And it's only a Recovery Tool will not work to do an Upgrade |
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Casetech
join:2003-05-03
S14AD
| reply to Abaid
said by Abaid:
I had the same problem after the upgrade !!!!
The pathetic technical support at Netgear advised me to return the router back to the dealer who I bought it from for exchange. If the utility could fix the problem why didn’t they say so and save me a lot of bother, time and expense. I feel so annoyed after what I had to go through with the dealer to get a replacement.
This happened to us, we are a reseller and after 30 mins on the phone to Netgear about the problem 10 mins of which was trying to make them understand we were the reseller and not the customer, we were told to send the faulty unit back. It was just an off chance that we were checking on here before the unit went back and saw the utility posted. There tech support is a joke why not give us, a reseller of there products the utility. It would save time, expense and keep a lot of customers, us and theres happier. From the times we have dealt with Netgear tech support it feels as if they gone down the same route as Dell and moved there support outside of Europe.
Thanks to the people who keep posting invaluable tools and firmware updates here helping many people and companies like ourselves to solve problems that Netgear should and can help with, but tend not to. |
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cyeung
join:2004-01-13
UK
| I attempted a firmware upgrade today and my router is now stuck in the alternating POWER/TEST LED cycle.
I have downloaded the utility and put the firmware image in the same directory.
When I run the UPGRADEWIZARD, it only shows my NICs. How do I use the image?
Additionally, I cannot ping my router so how would the program talk to the router?
Puzzled.
Che |
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poussin0
join:2003-03-29
75000 | did you read the PDF |
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BBHomer
@netgear.com | reply to cyeung
There should have been some very detailed instructions in a .pdf file. Did you read this? |
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cyeung
join:2004-01-13
UK
| reply to Rogermt
Er...what PDF? I got the utility from this forum.
Actually, I selected the NIC connected to the router and it worked.
(After speak with Netgear, who advised a reset via the factory reset button and then power cycle which didn't work  ) |
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poussin0
join:2003-03-29
75000
1 edit | YOu should normally have a PDF if the utility is the one Netgear give to support !!!
--
Poussin - French Netgear Beta-tester
My forum is here :www.netgear.fr/forum/ |
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cyeung
join:2004-01-13
UK | reply to Rogermt
Aha! That explains it all. Exactly what I needed except that I managed to fumble my way to the same result.  |
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