LordMalak
join:2003-07-02
Brazil
|  reply to TheXerox
Re: Go figure...
If I could have legislation my way simply because I'm a tech, i would go like this:
1. Anyone considering buying a PC would have to take a proficiency test, much like a driving exam. Oonly licensed computer users would be able to purchase a PC, thus reducing several problems commonly associated with viruses, DDOS attacks, etc.
2. Such proficiency test would include an IQ test. (low score, no PC).
3. All PCs would come with PC Anywhere pre-installed so techs could easily access a customer's PC for troubleshooting purposes, thus saving thousands of hours in troubleshooting time, increasing ROI, and reducting costs.
4. All judges, lawyers, DA's, politicians et al. would be subject to a PC proficiency test before engaging in any case or making any legislation involving PCs, Internet, and technology in general.
5. If you were smart enough to pass the proficiency test above and opted to buy a Mac, you should also be smart enough to realize that only about 5% of computer users have Macs, and fix it yourself.
5a. If you have an old Mac, you'd be forced to upgrade to OSX or be incarcerated and read Bill Gates' "The Road Ahead" 5 times over.
6. Learn that you'll need to contact different technical support lines, just like we need different doctors. Netopia tech support won't be able to do squat about replacing your Seagate hard drive.
7. Users would be humble, regardless of how many years of experience, Ph.D's, and IT certs they possess, and never assume they know more than the tech reps. If they did, they wouldn't be calling to begin with.
8. Users would not threaten to switch to another brand, cancel service, return equipment etc. hoping to scare techs. Techs are not salespeople. Techs get paid by the hour and could care less about what you do with your PC.
9. Users would be happy to be put on hold, because there are real reasons that techs do so. A tech who keeps customers on hold for too long is frowned upon by management big time. Everyone in a call center strives to keep hold times short.
10. Finally, users would understand that arguing with a tech is like mud wrestling with a pig. After a while, you realize the pig actually enjoys it.
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SBC DSL Tech Support. |
