bigbearr
join:2003-11-16
Saint Louis, MO
|  TWGandalf, a response
Hey, your other thread got locked, so I needed to respond this way.
I have not noticed much of a latency issue in the area, but Ill check on a few things on my own using my own connection.
I just wanted to start another thread so you know someone is assisting you and you can post more info.
P.S. no one troll this thread too. |
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cameron119
1lt
join:2002-12-03
Morristown, TN
| I haven't seen anything showing you have packet loss on any of your first hops. Could you post your modem's signal levels anyway? »192.168.100.1 If the signals are out of spec that can cause some issues. Granted, I highly doubt there is anything we can do since the issue is beyond Charter control on AT&T's backbone. |
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sparky9
join:2001-10-31
Kingsport, TN |  bigbearr, would you please run a tracert to 24.158.109.161 and post results. |
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bigbearr
join:2003-11-16
Saint Louis, MO
| K, unfortunatly I missread the post and thought that you were in my area, but I have done some investigating and cameron119 is correct, the issue is related to ATT service.
We can detect this by doing as Sparky had suggested and I can traceroute to the IP provided and notice that the ATT hop is the problem.
When TWGandalf posted his traceroute, it shows that its almost the same IP causing the issue. Its off by 1 number.
1,10.16.x.x,9ms,None,----
2,24.217.x.x,15ms,charter-stl.com,----
3,24.217.63.193,16ms,None,----
4,12.124.129.97,14ms,None,----
5,12.123.25.30,17ms,gbr6-p40.sl9mo.ip.att.net,----
6,12.122.11.125,19ms,tbr2-p013601.sl9mo.ip.att.net,----
7,12.122.10.90,36ms,tbr2-cl6.dlstx.ip.att.net,----
8,12.122.9.161,28ms,tbr1-p013601.dlstx.ip.att.net,----
9,12.122.2.90,42ms,tbr2-cl1.attga.ip.att.net,----
10,12.122.12.34,43ms,gbr1-p20.attga.ip.att.net,----
11,12.123.21.1,42ms,gar1-p360.attga.ip.att.net,----
12,12.124.59.114,210ms,None,----
13,24.158.96.230,211ms,gw-swc2kngtn.chartertn.net,----
14,24.158.109.161,213ms,gw-cr1kngtn.chartertn.net,---- |
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volntn
The Volunteer
Premium
join:2002-01-05
Cleveland, TN
clubs:
| reply to bigbearr
WinMTR Statistics
WinMTR statistics
Host % Sent Recv Best Avrg Wrst Last
10.173.48.1 0 5 5 0 9 16 16
midtn-24-159-64-129.chartertn.net 0 5 5 15 28 32 31
midtn-24-159-64-1.chartertn.net 0 5 5 16 28 32 31
midtn-24-159-64-34.chartertn.net 0 4 4 15 27 31 31
kcm-edge-02.inet.qwest.net 0 4 4 31 42 47 47
kcm-core-02.inet.qwest.net 0 4 4 32 43 47 47
dal-core-02.inet.qwest.net 0 4 4 46 46 47 47
dal-brdr-02.inet.qwest.net 0 4 4 46 46 47 46
205.171.1.14 0 4 4 46 46 47 47
tbr1-p013802.dlstx.ip.att.net 0 4 4 47 54 78 47
tbr2-cl1.attga.ip.att.net 0 4 4 78 78 78 78
gbr1-p20.attga.ip.att.net 0 4 4 78 78 78 78
gar1-p360.attga.ip.att.net 0 4 4 78 78 78 78
gw-er1kngtn.chartertn.net 0 4 4 203 211 219 203
A reverse trace from down the road in Cleveland ,Looks like it is a charter issue with the Kingsport router. |
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sparky9
join:2001-10-31
Kingsport, TN | It's what you might call an overloaded network lol. |
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TWGandalf
join:2003-11-17
Lenoir City, TN
| Thank You for starting a new thread. Yes, it is the Kingsport area that is in Charters domain. At hop 5 is where all my problems always begin. I have got lots of saved trace routes to show that saved. I have been keeping a Charter Log on Word for the past 2 months. Saving all the goodies because when I do get hold of tech support on the phone they deny it like anything or just say we are experiencing temporary difficulties. 2 months is way more than "temporary" difficulties.
I do not know how to do a signal strength test. Could you please explain to me how to do that.
I would love to be able to play MOHAA again on my server that I pay for. |
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TWGandalf
join:2003-11-17
Lenoir City, TN
| Dumb Dumb me. I found it. I followed the link you kindly put in your post. LOL!
Downstream Value
Frequency 555000000 Hz Locked
Signal to Noise Ratio 37 dB
QAM 64
Network Access Control Object ON
Power Level 11 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 3
Frequency 23984000 Hz Ranged
Ranging Service ID 180
Symbol Rate 2.560 Msym/s
Power Level 47 dBmV |
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bigbearr
join:2003-11-16
Saint Louis, MO
| Yeah, that looks ok. From the troubleshooting you have already done, I didnt think it was your signal.
I dont know what all you have accumulated, but the infro from the previous traceroute/post and what I had done, it seems it is ATT, not charter, causing the problem. But you may have more info avalible to you.
If you are having trouble with the call center, you may need to escalate your case further up the chain until someone recognizes or states the problem they are having. Im sure you are not the only one. |
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