yutznut
join:2001-04-14
Latrobe, PA
|  Cable Modems flashed by Adelphia.....
I just called the support line and during hold a message came one that indicated that the modems were flashed rmeotely and would require a power off, 30 second wait and power on. No indication of why outside of a minor indication of a blurb about improving the security of the modems or something. If you call the support number, you should hear this. I checked in at about 1000 EST today Oct 9 03. |
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cablecust
join:2000-12-20
Pittston, PA
edited
| Yeah I am aware of this but I dont reccommend doing it. Adelphia has sent customers in PA an email telling us we will all be upgraded to 3000 down and 256 up at no cost increase. My old speed I was getting was 3000 down and 128 up but after you power cycle your modem it wll take a new config file that will cap you at 2000 down and 256 up.
So if you liked getting your high down speed I dont reccommend powre cycling your modem because there is no reversing it.
I wish adelphia would only keep their word and not tell us about a free enhancement of up to 3000 down when they infact know you cant get up to 3000 when they cap you at 2000. I agree the upoload is somewhat of an enhancement but all in all this is false advertising and a down grade in the service I use to have. I am getting ready to print up my email they sent me and file a complaint with the AG's office if this matter isnt cleared up by the 15th of the month as the email stated the upgrades would all be complete by then but I am not confident the download cap will be lifted because I see no reason that they would had needed to place the cap that wasnt there to begin with.
[text was edited by author 2003-10-09 14:06:37] |
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yutznut
join:2001-04-14
Latrobe, PA | blue pill / red pill - this is what I'm faced with since last Friday
I've never gotten anything above 800 down
»/quality/nil/1183218
despicable. |
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Coolbrz
join:2002-12-16
Port Allegany, PA
edited
| reply to cablecust
said by cablecust  :
Yeah I am aware of this but I dont reccommend doing it. Adelphia has sent customers in PA an email telling us we will all be upgraded to 3000 down and 256 up at no cost increase. My old speed I was getting was 3000 down and 128 up but after you power cycle your modem it wll take a new config file that will cap you at 2000 down and 256 up.
So if you liked getting your high down speed I dont reccommend powre cycling your modem because there is no reversing it.
I wish adelphia would only keep their word and not tell us about a free enhancement of up to 3000 down when they infact know you cant get up to 3000 when they cap you at 2000. I agree the upoload is somewhat of an enhancement but all in all this is false advertising and a down grade in the service I use to have. I am getting ready to print up my email they sent me and file a complaint with the AG's office if this matter isnt cleared up by the 15th of the month as the email stated the upgrades would all be complete by then but I am not confident the download cap will be lifted because I see no reason that they would had needed to place the cap that wasnt there to begin with.
[text was edited by author 2003-10-09 14:06:37]
The speed issue will be cleared up in due time. As far as NOT recommending a reboot, whoever does not reboot and is some how missed by the automatic reboot, will pretty much be stuck in Limbo and most likely knocked offline forcing a call in to get it straightened out anyhow.
I would recommend a reboot, then check your speeds and document them, If it isnt straightened out by the email date, then call tech support to inquire about the provisioning.
Cut them a little slack, migration of 1 million customers is bound to have a few problems. |
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StopandGo
join:2003-08-15
Fredericksburg, VA | reply to yutznut
How do we know when we need to reboot the modem? Do we get knocked olffine as an indication of time to reboot? |
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UnKown
The Underground Network
join:2002-09-08
Orlando, FL | it will auto reboot the modem, unless u have disabled certain features on the modem, in which case u will be bypassed, remaining with the same config file until reboot. no neeed to worry thow mate |
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termipa
join:2002-05-28
Scranton, PA | reply to yutznut
yeah well i didnt' reboot and now i'm way faster on dial up my opition REBOOT cuz i have a call in for tueday THIS SUX |
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UglyDork
Premium
join:2002-01-09
Buffalo, NY | I was at 2000/256. I too heard that message.
I rebooted my modem last night and now Im back down to the original 3000/128..lol.
Not a complaint though, as I know this will be cleared up by years end. |
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MacLeech
The one and only
Premium,MVM
join:2001-07-14
SoCal
| reply to yutznut
Some people should read the sticky's at the top of the forum. Especially this part:
»Network Changes and Speed Questions
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Adelphia - Is it working now? |
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