MikeStammer
No prison can hold me
Premium
join:2002-12-26
Aurora, IL
| Comcast...no thanks
Comcast...thank God i dropped them and went with SBC. No comparison as far as uptime, stability and reliability. SBC kicks the crap out of Comcast 7 days a week and twice on Sunday. I am no SBC fanboy either. The proof is in the pudding. Check out the Ameritech forum here. The techs there WANT you to get a hold of them so they can fix your problem. They listen to you if you have tried certain things and don't want to just follow some cookbook guide in front of them. These are SBC sanctioned people to boot. Comcast has never gone to these lengths. This, along with all the trouble in the entire Chicagoland area, is why I switched. If SBC DSL is available in your area, check it out. You wont be sorry.
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Mike Stammer |
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Goober
Premium
join:2000-12-17
Naperville, IL
 ·Comcast
·WOW Internet and C..
| Check out Wideopenwest too, if available. At least for now, they've been doing a good job in listening and satisfying their customers.
How long they will remain that way, with Comcast leading the way to shittiness, I don't know. But, I had at one time thought about switching to Comcast from WOW a few weeks ago, and no longer consider it an option.
Really, the term Commycast is the appropriate one -- we can't tell you what the rules are, but just follow them or be banished.
Good business model . . . |
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kaila
join:2000-10-11
Lincolnshire, IL
clubs: 
| reply to MikeStammer
The Chicagoland market has simply pummeled Comcast. In my area and many other densely populated areas of Chicagoland, distance and equipment limitations rule out DSL. The result is (according to my installer) every home in my neighborhood has Comcast HSI. Comcast had no idea what they were getting into.
This is certainly not an excuse for Comcast, and as a former SBC DSL customer, DSL is a better option if you are within reach of the RT or CO to get decent speeds. Next year, who knows..... |
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devrandom
I got a pot, full of random stuff here
Premium
join:2003-06-28
| reply to MikeStammer
I can vouch for the people here on DSLR that are SBC DSL techs. They do a fine job at fixing and tracking problems.
I don't think I could ask for more.. For those SBC customers who have not had a chance to stop by the forums, pop in and see what they do there.
The SBC DSL techs are very friendly, and want to rather be your friend than another hang you up customer support person.
So check it out if you have time (telco support is all the way at the bottom of the forum list)..its worth your time.
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If it can be smoked, its prolly not going to be good for you. |
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