kemico
join:2002-05-12
Brooklyn, NY
| cable outage in brooklyn?
i'm in downtown brooklyn 11238 zip
anyway, lately my net connection has been
good for like 5, 10 minutes then goes down inexplicably
and stay down for past few days already
called tw, they told me the 4month old toshiba pcx1100
that they supplied me is probably defective and suggest
i go get a new cable modem
so off i went to circuit city, got the new motorola
surboard 5400 series.....lo and behold same friggin result!!
'cannot retrieve dhcp blah blah blah from service provider' after the (ipconfig /release all ipconfig /renew) commands
(don't TW need the MAC address of the new cable modem
for it to work?))
anyway how to i convince TW it's them not me....
and what should i say to have them 'ping' my connection
/send a tech over etc
oh yea what is earthlink support's involvement in this?
who's gonna get bill for any house call?
sorry for the rambling, but posting this from work
thanks in advance for any advice |
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Julio
Bachatero y Que?
Premium
join:2003-03-19
Brooklyn, NY
clubs: | umm Time Warner Cable was supposed to give you a new modem, not make you go buy a new one. |
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drake
drizzy
Premium,MVM
join:2002-06-10
Brooklyn, NY
 ·Optimum Online
| reply to kemico
said by kemico  :
so off i went to circuit city, got the new motorola
surboard 5400 series.....lo and behold same friggin result!!
SB5400? I thought the newest was the SB5100...
quote:
oh yea what is earthlink support's involvement in this?
If Earthlink is your provider then you should of called Earthlink but if Road Runner is your provider then they should of provided you with a new modem and this goes into the Road Runner forum.
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KevNYC
Premium
join:2002-03-31
Seattle, WA
| reply to kemico
First of all return that modem to wherever you bought it from. Call up Time Warner (718-358-0900) and get ahold of Tech support. Tell them your going to bring in your modem for an exchange. Get the address for a local payment center closest to you and take your modem there and exchange it. When you get home with your new modem call Time Warner again and let them take down the MAC Address of the new modem.
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Artificial intelligence is no match for natural stupidity! l Check out MD Forums |
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myopex
@mindspring.com | thanx all (ny'ers to the rescue no doubt!)
exchange the modem and had them refresh the connection
2.8-2.8meg/sec woo woo |
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khisanth9
join:2002-02-06
Woodhaven, NY | reply to drake
I just got my cable and it doesn't work. I have the pcx1100 and I've read some other posts about it being problematic in ny, can I call them and just ask for a newer model or do I have to wait a week for tech to come out? |
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drake
drizzy
Premium,MVM
join:2002-06-10
Brooklyn, NY
·Optimum Online
| said by khisanth9 :
I just got my cable and it doesn't work. I have the pcx1100 and I've read some other posts about it being problematic in ny, can I call them and just ask for a newer model or do I have to wait a week for tech to come out?
Well first off you should of started a new thread instead of digging up a 3 month old thread,  Ok Now for your problem, What seems to be the matter? If your cable light solid green?
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