joekingboy
join:2003-09-03
Houston, TX
|  SBC CARES
I Just got credited 29.95 for the slow speeds I was getting for the past 2 months. Im on the Standard Plus Package & from the day i installed it in July, I was getting dialup like speeds. Come to find out it was a bad modem. Since them I have a constant 1.3down/137/up. Well I made a call to SBC Billing & was credited the amount above. Just wanted to let everyone out there know that SBC cares about their customers. |
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Taoron
I Fly the Flag
Premium
join:2000-10-22
Phoenix, AZ
clubs:
| said by joekingboy  :
I Just got credited 29.95 for the slow speeds I was getting for the past 2 months. Im on the Standard Plus Package & from the day i installed it in July, I was getting dialup like speeds. Come to find out it was a bad modem. Since them I have a constant 1.3down/137/up. Well I made a call to SBC Billing & was credited the amount above. Just wanted to let everyone out there know that SBC cares about their customers.
only me would have done this. ;P She'd even pay for a T1 line too, out of her pocket!!  She's very nice. You should IM her and ask her for a T1 line.
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Help Find a Cure to Cancer :: Proud member of the SWBell DHCP club :: Disclaimer: I can't be held responsible for my humor. :: EIS, LLC |
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dav0r
translate
Premium
join:2003-06-15
Albertville, MN
 ·Charter Pipeline
 ·Embarq
| reply to joekingboy
They do care... and after reading the Comcast forum (holy CRAP!) I can tell you that SBC is doing a fair job of things.
I'd like to personally thank SBC for the great service I've had. Although I've had a few issues SBC is pretty steady. They're also going to credit me over $100 for billing me month-to-month with the uber-plan. They should call it that instead of expert. That would be RAD.
(p.s. please upgrade my profile, lol)
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Ever met someone from Microsoft Q/A? ...EXACTLY! |
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only me
Premium,VIP
join:2002-09-26
Texas
| reply to Taoron
LOL I cant believe I missed that one.. Oh and suuuure I can run you a T1 at no charge.. I just use the checks Taoron sends me every month to keep his DHCP (which by the way the last payment is late and your in danger of going PPPoE)
On a serious note.. Of course we care.. I have always said before if its a valid reason and the documentation is there.. the billing office will give you a credit.. (which is more than alot of companies do) Heres to happy campers!! |
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dav0r
translate
Premium
join:2003-06-15
Albertville, MN | My profile got updated right after I posted that.
Coincidence? I think not 
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Ever met someone from Microsoft Q/A? ...EXACTLY! |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | You're on the 6.0/384 plan? |
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dav0r
translate
Premium
join:2003-06-15
Albertville, MN
·Charter Pipeline
·Embarq
| Yes, RT...
Was: 6.0/384
5000 down
355 up*
Now: 6.0/608
5000 down
520 up*
{+ »chi.speakeasy.net oder »dfw.speakeasy.net +}
From what I've seen it appears they're doing expert or new plans initially. Although I'm very happy I recall seeing that RTs would be done "at a later date" and that was only a month ago. I was shocked it got done already.
Oh, and yes SBC cares.
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Ever met someone from Microsoft Q/A? ...EXACTLY! |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE | Ok, that's what I suspected
Seem you 6.0/384 folks are the lucky ones, regardless of CO or RT |
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qdemn7
Smurf in My Loop
Premium
join:2003-09-16
Fort Worth, TX
| reply to joekingboy
I'm pretty satisfied with SBC myself. I've gone through FIVE 2Wire Home Portal 1000SW in the 10 months I've had SBC DSL. They've credited me with 2 months free service over this time, and have never been less than courteous and helpful. It's not their fault that 2Wire's modems are junk. BTW, I finally went to a Speedstream modem, no more 2Wire for me.
[text was edited by author 2003-09-17 13:17:27] |
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lostnthwoods
join:2001-12-03
Arcadia, OK | reply to deblin
of course they're lucky. For that much each month SBC will see to it.
SBC isn't all bad. There's some pretty good folks working for them. |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Hehe don't get me started on price :P
They're paying $100/mo, I'm paying $80 so I should be next!!! ok, j/k...but seriously, I have to agree with you there, SBC has some quality people in tech support (we know a few of them here, but I'm sure there are many others out there we don't know about). |
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dav0r
translate
Premium
join:2003-06-15
Albertville, MN
·Charter Pipeline
·Embarq
| said by deblin :
...but I'm sure there are many others out there we don't know about
Yes, that would be the tech support secret service. The smart guy is always named Bob.
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Ever met someone from Microsoft Q/A? ...EXACTLY! |
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Taoron
I Fly the Flag
Premium
join:2000-10-22
Phoenix, AZ
clubs:
| reply to only me
said by only me :
LOL I cant believe I missed that one.. Oh and suuuure I can run you a T1 at no charge.. I just use the checks Taoron sends me every month to keep his DHCP (which by the way the last payment is late and your in danger of going PPPoE)
*sigh* The check is in the mail. This is extortion.
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Help Find a Cure to Cancer :: Proud member of the SWBell DHCP club :: Disclaimer: I can't be held responsible for my humor. :: EIS, LLC |
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