Slow Motion
join:2001-04-05
Timmonsville, SC
|  Ongoing RoadRunner Problem
This is last result of line quality test from RoadRunner,I have sent them results for last 6 weeks and they have yet to fix the problem,their tech support is non existence and TimeWarner which owns AOL says it's not their problem and AOL says it's not their problem,Where does the Buck stop?
conclusion TimeWarner RoadRunner SUCKS
»/quality/nil/1146110
»/quality/nil/1146136
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"If it was easy, everybody would"
[text was edited by author 2003-08-28 13:24:34] |
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Rick
Premium,MVM
join:2001-02-06
Waterbury, CT
clubs: 
| said by Slow Motion  :
Where does the Buck stop?
conclusion TimeWarner RoadRunner SUCKS
Well, technically it's not a Time Warner RR problem.
Your results look fine within your local network, which is all they can control.
The problem seems to be occurring a couple hops out
onto Atdn.net, which is AOL's backbone. (AOL Transit data network). So, the buck stops with them as far as that goes.
With 14~20% packet loss at those hops, It's hard to imagine them not knowing about it and working to get it resolved fairly soon.
--
The life you help save just might be your own Team Discovery |
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Slow Motion
join:2001-04-05
Timmonsville, SC
| With 14~20% packet loss at those hops, It's hard to imagine them not knowing about it and working to get it resolved fairly soon.
That one looks good compared to this one!!!!
»/quality/nil/1146136
I contacted AOL and they said they had no problems,if anyone knows someone that might be helpfull in resolving this problem.please give me a link or email addy to them.
--
"If it was easy, everybody would"
[text was edited by author 2003-08-28 13:32:48] |
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Slow Motion
join:2001-04-05
Timmonsville, SC | reply to Slow Motion
I told AOL I would test and post results every day until they fixed their routers.
»/quality/nil/1147039
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"If it was easy, everybody would" |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH
| The packet loss you are seeing is almost certainly in the return path and there is a better than even chance that it is not even at any AOL, ATDN, or Road Runner router. moreover, the problem you think you have is only a problem if your actual traffic passes through the malfunctioning router. It probably doesn't, since we don't have any idea where that router is. |
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Slow Motion
join:2001-04-05
Timmonsville, SC
| reply to Slow Motion
>Thank you for writing,
>
>We understand you are experiencing slow connection speed to a particular
>site. Based on the traceroute provided the router attributing to this
>issue resides well outside the Road Runner network. To contact the
>Internet Service Provider responsible for this server, please consider
>the following. You will need to contact ATDN.net for assistance with
>this issue as the hops that are having issues (according to your DSL
>report) are both ATDN.net routers.
>For the hops: 5 bb2-ash-P3-0.atdn.net 20% 48 60 77.13 77.27 78.89
>6 bb2-cha-P7-0.atdn.net 15% 51 60 73.86 74.08 80.55
This is the response I got from Time Warner,they have located the routers one in Charlotte N.C.
the other in Asheville N.C.
They told me to forward their email to them and I did.
--
"If it was easy, everybody would" |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH
| RR has no better way than you do for determining what routers are at fault. It isn't the two showing on the test. If they were causing the problem it would appear on each following hop.
Whatever problem you are having, it is not due to these routers. |
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CbusRog
join:2002-01-09
Columbus, OH
| said by Kip patterson :
RR has no better way than you do for determining what routers are at fault. It isn't the two showing on the test. If they were causing the problem it would appear on each following hop.
Whatever problem you are having, it is not due to these routers.
I've been following this and the other recent discussions. I guess I'm not understanding why it's "not" these two routers if they are the ones showing the packet loss. Also, they are ATDN routers, a.k.a AOL, a.k.a. TW. Last I looked, AOL owns TW. For TW to say it's not their problem is passing the buck and just plain bad customer service. |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH
| Trace routes show only the outbound path. And only half of that - the IP addresses are not those of the routers but of the inbound port of the routers.
No information is available about the return path, which for the last 6 - 8 years has been almost certainly different from the inbound.
One possibility is that the routers are configured to forward ICMP packets, but not return an "expired" message when a packet's TTL decrements to zero at that router. If that is the case, then why don't they do it every time?
Another possibility is that the problem is in the return path, which may be and often is different for each router in the chain. I think the latter is more likely.
In any case, it only matters if your real traffic, playing games, browsing, etc, passes through the problem routers. That is pretty unlikely. |
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CbusRog
join:2002-01-09
Columbus, OH
| said by Kip patterson :
Trace routes show only the outbound path. And only half of that - the IP addresses are not those of the routers but of the inbound port of the routers.
So the ip address is that of the sending router? Then would it be safe to say that the router proceeding the "problem" router is the problem?
What if I traceroute via telnet from a remote server back to me? Would that give me a true indication of inbound packet loss, depending on the route, or would I still have to be concerned with the routers my outbound request traveled?
|
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Kip patterson
Premium
join:2000-10-23
Columbus, OH
| You would still have the same issue. But, you can do a trace from your computer back to the machine that runs the trace route for BBR. If you do so you will see that the route is over an entirely different network.
What you are unable to do is run a trace route from the routers in question. If you could you would see yet another entirely different route. |
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hamburglar_
join:2002-04-29
Columbus, OH
 ·WOW Internet and C..
| reply to Slow Motion
This is exactly why I left TW. They would never admit to any problems. I was at a consistent 10% packet loss for over a month through the ATDN network. Funny how they say "well, that particular route to that particular site" when back in 2000-2001, the only route out of the RR network is THROUGH ATDN. They dumped all multihomed connections after the TWAOL merger. Gimme a break. I only wish you all had an alternative like us here in Columbus. |
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Slow Motion
join:2001-04-05
Timmonsville, SC | reply to Slow Motion
latest line quality test,geez ATDN.net (AOL) you really Suck!!!
»/quality/nil/1154236
--
"If it was easy, everybody would" |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH
| Your results are fine. Your report does not show that you have any problems.
ATDN/AOL does not have a problem, either. Somebody else does.
Before you yell at ISP's and subject us to your vulgarities, please learn how routing works. A search on CIDR will get you started. |
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Slow Motion
join:2001-04-05
Timmonsville, SC | What vulgarities? |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| reply to Slow Motion
Here is a Line Quality test I did last night.
»/quality/nil/1154162
0% loss through that same router.
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No woman would listen to you talk if she didn't know it was her turn next. |
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gsdan
Boom Boom
join:2000-07-12
Milwaukee, WI
| reply to Slow Motion
said by Slow Motion :
What vulgarities?
AOL!
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I am an Atheist,and I was in a fox-hole. |
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Kip patterson
Premium
join:2000-10-23
Columbus, OH | I'm more than a little traditional. I don't think comments about a firm "sucking" are appropriate among gentlefolk. |
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mtlogin
@mindspring.com
| reply to Slow Motion
i am in the s. carolina area and have had timewarner/rr
since may of 03. I can easily say that this has been the absolute worse internet config i have ever had.
On a scale on of 1-5: they are a 2.
Not only is backbone lousy (yes, it is AOL - atdn.net),
i rec'd 3-5 minute dropouts throughout the day & night, everyday. Everyday....all day....all night.
Try calling their support...their solution:
"have you recycled your modem?"
that's the scope of RR's support.
After swapping out the modem, replacing the cat5 and 8 or so calls to their TS, i gave up.
I have switched to earthlink. Alas, the connection will still traverse across the wonderfully crappy rr/time warner/aol BS network.
I just hope the drop outs will cease.
I miss dsl....... |
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erux
join:2001-01-29
Honolulu, HI | I've been having similar problems with slow downloads and web browsing along the ATDN backbone.
I hope RR gets this resolved. |
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