cali310
join:2000-07-01
Avondale, AZ | reply to docmt
Re: Ontario, Calif. Outage?
A level 2 tech told me they're putting in a new gateway and we should be good tomorrow morning. We shall see......... |
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ledmirage
join:2003-08-04
Upland, CA
| I've spoken to a level 2 tech on the 19th, and they've been working on it since the 18th; seems like they are installing new router or something, but i doubt that it would take more than half a day to do that. After complaining to them numerous times, they offered to reimburse for the 3 days of outages, anyone in the Ontario actually successfully connected to their network? |
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Nobody077
join:2002-04-22
Montclair, CA
| I have been up off and on all day today, the connection has been choppy and slow (800/120), but thats better than not at all like the past few days have been. Things are slowly getting better, I am in Montclair so Im on same main network. As for it beeing local thing , like the teck help has been telling people that hold for 30+min, Im not to shure about that, there are a few other posts on the fourm with the same problem in other parts of the country. Adelphia's backbones are probaly just overloaded with all the current worm traffic, but with all the ports they are blocking now it looks like they are slowing the problems. |
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gheezer
Compooters R Us
Premium
join:2002-12-20
Henrietta, NY
| reply to cali310
said by cali310  :
A level 2 tech told me they're putting in a new gateway and we should be good tomorrow morning. We shall see.........
Sheesh, where the hell do the Phone People Get this crap!?!?!?
--
Join the NAVY, see the world....It's mostly water! |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | Probably from the managers, nothing like not training people correctly. |
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hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| Ilovela2 speculated
"Probably from the managers, nothing like not training people correctly"
As Hobs mother used to say
You can take a horse to water but you can't make it drink.
Hob
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"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson |
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kerpal
join:2003-06-22
Upland, CA | mine is running well But I notice that certain websites dont work and on IRC i constantly get disconnect but im guessing this is all due to the massive traffic caused by the virus which I believe causes connections to time out |
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UplandPowerLinkUser
@adelphia.net
| reply to Nobody077
Just got off the phone again. Customer service insisted that outage didn't occur until the 21st. I totally disagreed and was upset, because the internet was down since early on the 18th. At least it is a little better now, but doing day to day activities, such as surfing the web, is a painful experience. Anyway, debated with the CSR and they ended up refunded part of my bill since the 18th, after 15 mins of discussion. I was also instructed to call on a daily basis for a refund of that days proration. If I did my math correctly, and the wait times are as long as they are normally, then it would probably be a waste of time to call on a daily basis to refund that days' bill.
According to the CSR, there is still no ETA for connection correction. As for my personal belief, I doubt the ontario area problem has anything to do with a new router being installed, but am more inclined to believe that it has to do with over inflated requests from BlasterWorm infected machines. |
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cali310
join:2000-07-01
Avondale, AZ
| Just wait til it's fixed (if it ever is) then demand your refund for the days it was out. There's no way you should have to debate over a refund. If they're not providing the service you're paying for than there's no way in hell they can charge you for it.
I've been calling them every day since the problem started (Sunday the 17th around 1PM) to try to find out what the problem is and when it will be fixed. The first 4 days they were saying it was the worm and the last 6 a gateway is screwing up.
I find it ridiculous for it to have been 10 days and they can't even give an ETA of when it will be fixed. I'll stick it out for a while longer and hopefully they'll get it back the way it should be soon.
With DSL prices being so low lately you'd think they'd be a little more on the ball about taking care of problems quickly. Especially in our area where they're nowhere near the only game in town. |
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RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | reply to hobgoblin
Yep, and sometimes they lead the horses to alkali water. |
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