cali310
join:2000-07-01
Avondale, AZ
| reply to docmt
Re: Ontario, Calif. Outage?
Disregard. Grrrr
[text was edited by author 2003-08-26 18:38:58] |
|
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | reply to hobgoblin
Yep, and sometimes they lead the horses to alkali water. |
|
cali310
join:2000-07-01
Avondale, AZ
| reply to UplandPowerLinkUser
Just wait til it's fixed (if it ever is) then demand your refund for the days it was out. There's no way you should have to debate over a refund. If they're not providing the service you're paying for than there's no way in hell they can charge you for it.
I've been calling them every day since the problem started (Sunday the 17th around 1PM) to try to find out what the problem is and when it will be fixed. The first 4 days they were saying it was the worm and the last 6 a gateway is screwing up.
I find it ridiculous for it to have been 10 days and they can't even give an ETA of when it will be fixed. I'll stick it out for a while longer and hopefully they'll get it back the way it should be soon.
With DSL prices being so low lately you'd think they'd be a little more on the ball about taking care of problems quickly. Especially in our area where they're nowhere near the only game in town. |
|
UplandPowerLinkUser
@adelphia.net
| reply to Nobody077
Just got off the phone again. Customer service insisted that outage didn't occur until the 21st. I totally disagreed and was upset, because the internet was down since early on the 18th. At least it is a little better now, but doing day to day activities, such as surfing the web, is a painful experience. Anyway, debated with the CSR and they ended up refunded part of my bill since the 18th, after 15 mins of discussion. I was also instructed to call on a daily basis for a refund of that days proration. If I did my math correctly, and the wait times are as long as they are normally, then it would probably be a waste of time to call on a daily basis to refund that days' bill.
According to the CSR, there is still no ETA for connection correction. As for my personal belief, I doubt the ontario area problem has anything to do with a new router being installed, but am more inclined to believe that it has to do with over inflated requests from BlasterWorm infected machines. |
|
kerpal
join:2003-06-22
Upland, CA | reply to hobgoblin
mine is running well But I notice that certain websites dont work and on IRC i constantly get disconnect but im guessing this is all due to the massive traffic caused by the virus which I believe causes connections to time out |
|
hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to RR Conductor
Ilovela2 speculated
"Probably from the managers, nothing like not training people correctly"
As Hobs mother used to say
You can take a horse to water but you can't make it drink.
Hob
--
"A foolish consistency is the hobgoblin of little minds." - Ralph Waldo Emerson |
|
cali310
join:2000-07-01
Avondale, AZ | reply to docmt
Hmmmm all seems well so far this morning. |
|
Riven
join:2003-06-28
Fontana, CA
| reply to docmt
I live in Fontana, cable went out about 12:30 am, and so my cable tv is out too. Cable is back up about 2:15ish am.
Been getting spike too, not sure what is going on.
I can't get any dsl , so i am stuck with adelphia, but so far for me, this is the 1st time that my cable went down since i signed up with adelphia 2 months ago. |
|
unburdened
join:2003-08-07
Moreno Valley, CA
| reply to docmt
i believe my cable just went out a few minutes ago, but i'm in Moreno Valley. ;O
[text was edited by author 2003-08-22 04:11:24] |
|
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | reply to gheezer
Probably from the managers, nothing like not training people correctly. |
|
gheezer
Compooters R Us
Premium
join:2002-12-20
Henrietta, NY
| reply to cali310
said by cali310  :
A level 2 tech told me they're putting in a new gateway and we should be good tomorrow morning. We shall see.........
Sheesh, where the hell do the Phone People Get this crap!?!?!?
--
Join the NAVY, see the world....It's mostly water! |
|
CHTRTECHSPRT
join:2003-03-25
Upland, CA | reply to docmt
Mine has been down since sunday and they cant tell me when it will be back up. |
|
Nobody077
join:2002-04-22
Montclair, CA
| reply to ledmirage
I have been up off and on all day today, the connection has been choppy and slow (800/120), but thats better than not at all like the past few days have been. Things are slowly getting better, I am in Montclair so Im on same main network. As for it beeing local thing , like the teck help has been telling people that hold for 30+min, Im not to shure about that, there are a few other posts on the fourm with the same problem in other parts of the country. Adelphia's backbones are probaly just overloaded with all the current worm traffic, but with all the ports they are blocking now it looks like they are slowing the problems. |
|
ledmirage
join:2003-08-04
Upland, CA
| reply to cali310
I've spoken to a level 2 tech on the 19th, and they've been working on it since the 18th; seems like they are installing new router or something, but i doubt that it would take more than half a day to do that. After complaining to them numerous times, they offered to reimburse for the 3 days of outages, anyone in the Ontario actually successfully connected to their network? |
|
cali310
join:2000-07-01
Avondale, AZ | reply to docmt
A level 2 tech told me they're putting in a new gateway and we should be good tomorrow morning. We shall see......... |
|
UplandPowerlinkUser
@adelphia.net
| reply to docmt
Here's the info I got.
There is a trouble ticket associated with this problem on the ontario, CAlifornia adelphia network. If you live there, be sure to call the local office and request that they open up a trouble ticket for you. Make SURE that the ticket reads as such that you were being affected by this problem since August 18th. That's when the associated problem, and documentation first appeared for the upland, ontario area. After you get the ticket, keep the number of the ticket. When the problem is resolved, call the local office again, and ask that they refund your money for the time it was down. They will reimburse you for the days that you were affected.
As for the previous post, it does appear that users on this network who have not updated their systems, are sending out massive amounts of traffic because their systems are affected, thus causing us all to suffer.
Other than this problem, I have never had a problem with adelphia, and I am loving my 3Mb down/256Kb up
If it will ever be restored to it's full glory, then I'll continue service. It would take a serious life tragedy to get me to change back to horrible dsl services.
Here is some contact info:
1500 Auto Center Drive
Ontario, CA
909-481-1115
MOndays 9am - 6pm
Tus sat 9am - 5pm |
|
JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
| reply to mdbstyle
"when a router is running at 100% utilization (from continous pings) no one gets online."
Methinks this might be taking up the bandwidth needed to send those tftp/bootp files to modems making them appear to have 'no synch' 
Jax |
|
mdbstyle
join:2003-04-18
Olean, NY
| reply to docmt
Has anyone done there homework on the Blaster worm ???
Because from the comments I would have to say no! The worm infects isp customers not the isp. The people in the area have not taken the time to properly protect their pc's and now the worm is making their own computers bring down the network with continous ping bombing of adelphia's routers -- ie.. when a router is running at 100% utilization (from continous pings) no one gets online. |
|
puffguts
join:2003-08-07
Diamond Bar, CA
| reply to docmt
Same here in Chino Hills (Chino). I am posting this with my 56k connection, and it is much more stable (no more typing in address, waiting 1 minute for browser to respond as with cable).
Service has been very spotty for the past 3 - 4 days. I believe lots areas are affected. Can anyone from Adelphia explain how exactly is the worm affecting our service? |
|
RR Conductor
RailRoadDude
Premium
join:2002-04-02
Redwood Valley, CA | reply to cali_702
August 30th? Ouch! When I've called up Adelphia for a tech to come out, they always have him out either the next day or the day after that, my local office is in Ukiah, CA. |
|
