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shuubz
A Good Kind Of Pain
join:2001-02-12
Dexter, MI
|  fast and reliable: is it possible?
one would think it's obvious by now.
fast, reliable service delivered in a timely fashion, with good service and support.
it doesn't have to be dirt-cheap if it's truly good, because people would pay a premium for quality; however, an unreasonably high price will price such an offering out of the mainstream market.
this is simple. it isn't easy (otherwise everyone would do it, and we wouldn't need this forum).
a truly great business would provide such a product, make a reasonable profit (as opposed to the gouging presently endured by most), and get unstoppable goodwill word-of-mouth marketing, the kind that no amount of money can buy.
if this business focused on execution, maintained the quality of service, and expanded only when able to provide same quality of service to the new areas, it would rule the "information service" industry without trying.
with all the content available worldwide (and it's really quite startling what's out there if you have the pipe to pull it down), branded content is the unneeded, expensive icing on an already iced cake.
what we're missing is service, not flash and dazzle. | |
nasadude
join:2001-10-05
Rockville, MD
 ·Comcast
| said by shuubz  :
...a truly great business would provide such a product, make a reasonable profit (as opposed to the gouging presently endured by most), and get unstoppable goodwill word-of-mouth marketing, the kind that no amount of money can buy.
if this business focused on execution, maintained the quality of service, and expanded only when able to provide same quality of service to the new areas, it would rule the "information service" industry without trying.
We could maybe get that kind of company if there was competition. The reason the existing companies can gouge is because they are monopolies or duopolies. Until there is competition, it is much easier to charge high prices and provide half-@ss service.
[text was edited by author 2003-06-24 19:10:05] | |
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