MikBo
Just Happy To Be Here
Premium
join:2002-01-04
Lynchburg, VA |  reply to TrainBuff
Re: Around the Support Center?
I agree with you there TrainBuff,all the techs I have talked to have been very patient and helpful. |
|
TrainBuff
The New Haven Railroad
Premium
join:2003-05-01
Buffalo, NY
clubs: 
 ·Verizon FIOS
 ·RoadRunner Cable
| reply to Rob
The few times that I called, the techs. were very professional and courteous. Was not brushed off or given the "reboot the modem" routine. They took their time and had the problem resolved. One time, it was, we are having a problem, explained what happened and what's being done to correct it.
--
The New Haven Railroad still lives! |
|
Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| reply to Rob
When I said "lack of work" I didn't mean that you guys didn't do anything, I was referring to the way some techs would just brush off the customers with a simple "just reboot your moden and computer and call us back" or a "we are having problems - goodbye ".
--
VeroHost.com |
|
JacksGhost
Got Bottle?
join:2002-12-29
Buffalo, NY
| reply to Rob
Has the Atmosphere changed? Actually, It has changed a LOT. In the last year alone, I would say the customer base has doubled. There have been MANY changes to everything from the systems ( network ) to the billing programs/applications to the tools used for troubleshooting..
As far as employee 'attitudes'.. It's become more of a corporate enviornment then a 'mom and pops cable shop'.
For better or the worse... its a personal opinion and where your area of employment and whos running the shop has a great factor as to ones opinion.
There has NEVER been a lack of work . They have hired in droves in Buffalo. There were 40 people in the Buffalo TAC about 3 years ago.. theres over 800 now.
Jax |
|
hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
clubs:
| reply to Rob
Confused obviously was, posting
"I can only expect that everything is now in a positive state of mind rather than the semi-positive/semi-negative state it was when Regas was incharge because of the lack of work."
Lack of work?
Since I started with Adelphia subscribers to the Powerlink service have increased by from about 50,000 to close to 800,000. The Regis family took Adelphia from a relatively small cable company to a giant in a very short time. There was much work just trying to integrate those customers into the Adelphia systems. During this time we moved @home customers in CA onto the Adelphia network. Believe me in the last 3 years anyone that has worked for Adelphia could not complain about a lack of work.
Positive and negative state of mind is an individual thing. Some people are always negative no matter what is happening.
I prefer to stay positive and I do not like or want negative people working around me. If you look around you can always find positive things. There was positive things while the Regis's were busy buying up cable properties and there are more and different positive things now..
Have a great day.
Hob
--
"Consistency is the hobgoblin of little minds." - Ralph Waldo Emerson |
|
Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL
·Comcast
| This question is towards the Adelphia Employees (which I doubt will contain many replies) - My question is has the atmosphere around the support center or the local adelphia office you are stationed at changed over the past year, that is, since the Regas family has been forced out? Adelphia is making many changes around the nation and I can only expect that everything is now in a positive state of mind rather than the semi-positive/semi-negative state it was when Regas was incharge because of the lack of work.
--
VeroHost.com |
|
