TheQueenB
Premium
join:2003-05-04
Little Genesee, NY
| reply to ssevern
Re: New Modem W/ Adelphia
It is probably best for anyone with a new modem to call in to the Tech Support almost immediately after hooking it up if it doesn't lock on. Just be sure to have the Cable Modem Mac ID and request a Trouble Ticket number at the end of the call. Findings have been such that possibly a cable tech will be needed before the provisioning can be completed as well. FYI...some cable modems may not register on the servers until the signal is set and that can be determined at the time of call.
Also, it may be best to call in through the week and not on weekends. Some businesses only provide weekends off to departments other than Tech support.  ) |
