gabhart
I Love This Place
join:2002-06-29
Fredericksburg, VA | reply to heliox
Re: New Modem W/ Adelphia
It's insane that it took 25 hours for that modem to be provisioned! |
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ergibbs
To Be Free
Premium,ExMod 2001-05
join:2001-03-07
on the ocean
| I would think that either the MAC ID wasn't input properly to begin with, or that Kentucky has some wacky system for provisioning modems. There are times that it's possible that the registering of a modem may take a while, but it really should never take over 12 hours.
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Having children is like being pecked to death by a duck. |
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seanm6869
Premium
join:2002-12-03
Versailles, KY
| nah the reason they provision the way they do is so nobody can keep their modem and have 2 modems for the 15 days they give you to return the modem or they give u a 250 dollar fee until you return it. it doesnt seem to wacky to me, its just that your area is old school. |
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TheQueenB
Premium
join:2003-05-04
Little Genesee, NY
| As long as the billing records are updated showing that the lease modem has been returned and the MAC of the new modem is listed, you should have no problem getting provisioning taken care of in a timely fashion. So...if you are currently leasing a modem from Adelphia, return it to the local office and take along the MAC ID of your new owned modem and request them to update your account in the billing system. Thus you will not be charged for 2 modems and the records will show the new one. > |
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TheQueenB
Premium
join:2003-05-04
Little Genesee, NY | FYI...the billing account information can be verified with all levels of technical support. As long as the new MAC ID is there, the rep can get underway with the provisioning. |
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