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jrushing
Pure Misanthropy
join:2000-12-14
Downers Grove, IL
 ·Comcast
| reply to Weasel
Re: No change notification
received this email a couple of weeks ago:
DO NOT REPLY TO THIS MESSAGE. IT WAS SENT FROM AN AUTOMATED SYSTEM AND REPLIES WILL NOT BE ANSWERED
Dear AT&T Broadband Internet Customer:
AT&T Broadband is dedicated to providing you the best in broadband services. As part of our ongoing commitment to service, we'd like to notify you of an important technology upgrade needed for your AT&T Broadband Internet service. To provide you with improved service capabilities and continued network stability, we are upgrading your cable modem. This new AT&T Broadband approved modem is the first step in offering you the next generation in high-speed cable Internet access. It will allow us to offer you a wider range of services and features that are not available with your current cable modem technology.
You will soon be receiving a new Motorola SB4200 cable modem in the mail, along with step-by-step self-installation instructions. Installation of the new modem is straightforward and will not require us to send a technician to your home. However, should you require assistance, a specialist from our Customer Care team will be available by phone to help you. Your new modem should arrive within 2-3 weeks. If you do not receive your modem within this timeframe, please contact Motorola's Customer Support at 1-800-436-2025.
As a token of our appreciation, you will receive a $5 credit to your AT&T Broadband Internet Service bill if you replace your cable modem by March 21, 2003. The credit should appear on your bill within two billing cycles.
We are committed to delivering the high standards of service and quality you've come to expect from AT&T Broadband. Thank you for your continued support.
Sincerely,
AT&T Broadband
so the new modem came and after i set it up and went to the registration page »https://sas.r5.attbi.com it was a Comcast page. i entered my account number and reg code per the instructions in the letter i received with the modem and the system came back and said it could not locate that account number. tried again same result. then the page changed and informed me that the modem had been registered. everything seemed to be working fine, could browse to other website. used it all last night with no problems go figure...
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i never experimented with drugs. i knew what i was doing... | |
bmr12
join:2001-12-07
Broomfield, CO
| Like others, I haven't gotten any notification of the change, nor the $21/month price increase I'll be suffering shortly. (I paid for year's worth at $35.95 before the *last* price increase).
Utterly amazing that they cannot communicate effectively with their customers at least via email. | |
rcyoo
join:2003-02-28
Los Angeles, CA
| I've not gotten any notification yet, either.
On a possibly-related note, I have been experiencing intermittent connections during past 3 days (I'm in Los Angeles/Hollywood area). ATTBI's tech support (way~ out in Newfoundland, Canada) pledged that they are not making transitions to Comcast at this time and, therefore, that would not be the reason for this service interruption.
I know that we (in Los Angeles/Hollywood area, and being ex-MediaOne.net subscribers before ATTBI took over) are in the IP range of 24.126.x.y ~ 24.130.x.y. And when running traceroute, it shows hops thru 24.126.x.y and 24.130.x.y range, but always would eventually go thru 12.119.9.5 (e.g. this is the gateway out of ATTBI portion of the network). Then it would hop thru AT&T's IP network before transitioning to other carriers' networks on the way to the final desination.
Interesting thing during past several days of connection problem is: I could always ping everything out to 12.119.9.5. Anything beyond that would be intermittent - even ATTBI's DNS (ns1.attbi.com ~ ns10.attbi.com).
Now, if I was a ATTBI's network engineer trying to transition the Southern California portion of ATTBI's network (from rest of AT&T's IP network) over to Comcast, I'd be making the change right at 12.119.9.5 or a hope beyond that one.
Coincidence? May be, may be not. I'd like to hear from other ATTBI subscribers in Southern California regarding connection status during past 3 days.
Thanks,
RY | |
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